Customer Service Administrative Assistant

Melissa King

Contact: 832-***-****

Email: ***************@*******.***

Seeking increased responsibilities in the receptionist/administrative

assistant profession. Provided professional customer service with

communication skills both verbal and written. Proven to be a dependable,

reliable and hard working employee. Capable of being a self-starter with

minimal supervision and to work independently as well as a team member.

Proficiency level with computer software packages and willingness to learn

additional software.

. Proven organizational, interpersonal and business communicational skills

with the experience required to remain highly focused and exceptionally

productive in fast- pace demanding settings.

. Greets and directs all visitors, including vendors, clients, job

applicants and customers in a professional, friendly, hospitable manner

. Ordered office and delivery company supplies.

. Superior telephone, customer service.

. Solves problems and/or analyzes and applies judgment when answering

calls, if there is an emergency, needs to be able to direct the

information to appropriate party

. Knowledge of MS Office (Word, Excel, Outlook)

. Performed administrative and secretarial support functions for the

President of collection agency.

. Diligent, detail oriented knowledgeable of all office functions.

. Ability to work collectively with the administrative team associates.

. Performs other related duties as required and assigned.

PROFESSIONAL EXPERIENCE

Baldassari & Associates, Inc November 2009 to May 2013

Receptionist/Administrative Assistant Houston, Texas

Answered phones, screened calls, and direct according to the caller's need.

Maintained reception/lobby area and conference room. Made arrangements for

courier/UPS pick-up -- Tracked shipments when needed .Accepted incoming

deliveries, sorted and distributed mail. Maintained filing. Manage office

supplies including kitchen items. Entered client information into the

company database. Scanning, faxing and copying of company documents.

Handled walk-in debtors with payments on accounts. Performing

administrative support tasks for staff and appropriate personnel. Routinely

perform basic typing, filing and clerical work as needed. Handled customer

service calls and assisted with basic financial issues. Opened and closed

the office on a daily basis.

Talent Tree, Inc. November 2005 to April 2009

Receptionist/Administrative Asst. Houston, Texas

Provided administrative and office support to administration

manager. Routinely composed letters, memos, drafts, spreadsheets, and

various reports. Managed multiple projects and prioritized high

priority situations. Detail oriented with good organizational skills.

Updated weekly scheduled paperwork support for meetings.

Routinely assisted Accounting with data entry adding/updating vendors

information. Reserved conference rooms for meetings and assisted with

copying and faxes. Assisted with picking up and routing mail for

company personnel. Mailed packages via Federal Express and Courier

Service and tracked status. Updated company personnel phone and

address list. Monitored fax and printers stations for distributing

documents to appropriate personnel. Answered company incoming multi-

line phone system (30+), handled callers request, route calls to

appropriate party promptly and efficiently. Weekly backup support as

receptionist for entire ten (10) years of employment. Greet and

inquire visitors and announce to appropriate personnel. Assisted with

deliveries of FedEx, UPS, Courier Service, office and kitchen

supplies. Maintained lobby, photocopy room, mailroom and kitchen

areas.

Temporary Professionals November 2000 to July 2005

Various Admin. Houston, Texas

Distributed payroll checks on a bi-monthly basis Performed commercial

collections on a daily basis; Accounts Receivable. Performed Receptionist

duties. Performed File Room duties. Assisted with Mail Room as needed.

Dispatched technicians for elevator repairs Scheduled appointments Checked

clients in and out Received, opened, sorted, and distributed incoming

mail. Assisted with out-going mail and deliveries.

Education

Tech Skills Technical School - Houston, TX

Mous Certification

Houston Community College - Houston, TX

Accounting

Additional Information:

Office Skills: Windows XP, MS Office: Word, Excel, Outlook, Office Call

Phone Directors, Adobe Acrobat, Scanner, Peachtree Accounting software,

Fax, and Photocopier.

Contact this candidate