Customer Service Sales
Resume:
Joseph T. Gerome
Antioch, TN 37013
Professional Objective
To Obtain a position with a company that will allow me to grow and advance my career.
Summary
Prior work experience in academics, finance, management, sales and service industries. Six years
experience in fast-paced call center environment. Developed keen listening skills and attention to
detail as well as superior organizational skills.
Professional Experience
Home Lending Source, Nashville, TN
2012 to 2013
Loan Officer
Licensed to originate in Tennessee and Kentucky
Generated new business through cold calling and internet leads
Completed applications with prospective clients and put together proposal that fits their needs
Worked with processing and underwriting to gather required documents and follow up with
borrower until loan is closed
Mortgage Investors Corporation, Nashville, TN
2011 to 2011
Loan Officer
Obtained state and federal licensing through National Mortgage Licensing System
Specialized in refinancing VA Loans into lower interest rate
Conducted sales presentation to prospective veterans
Qualified veterans to take advantage of VA Benefit
Assisted veterans in submitting application To VA for approval
Remington College, Nashville, TN
2007 to 2009
Director of Student Finance
Supervised department of three Student Finance Associates Contributed to long term plan and
vision for growth of camp
Conducted Exit Counseling with graduating students
Submitted all Professional Judgments and supporting documents to Global
VA Benefits Certifying Official for the campus
Responsible for collecting Cash Payment Notes 45 days past due and establishing payment
plans to bring accounts current
Student Finance Associate
Conducted brief overview of Title IV funding with prospective students
Determined students eligibility for Federal Financial Aid by completing FAFSA
Responsible for packaging students through Title IV funding and private loans
Assisted students in completing core documents and related paper work
Proof read documents for accuracy and completeness
Correction of all ISIRS and Student Aid Reports
Responsible for following up with students who have been selected for Verification and
collecting appropriate documentation
Educated students about different types of loans and assist students in proper budgeting
Follow up with students to obtain missing documents until file complete
Greeted new students at Orientation and collected due payments
Assisted admissions team in new student sign in and provided customer service
Draughons Junior College, Nashville, TN
2006 to 2007
Assistant Registrar
Responsible for scheduling all new students
Administered Prometric testing and Wonderlic exams
Maintained past and present student records
Supervised Work Study on daily duties
Assisted in conversion process from semesters to quarters
International Academy of Design and Technology, Nashville, TN
2005 to 2006
Admissions Representative (Sales)
Responsible for new enrollments
Conducted personal interviews of applicants
Maintained follow up of enrolled students to start date
Counseled students on career objectives and goals
Assisted relocating students with housing and jobs
Followed up with students through financial aid process until packaged
Golds Gym, Nashville, TN
2002 to 2005
Sales Representative
Responsible for generating new sales and servicing existing accounts
Conducted tours of the facility and interacted with small groups of clients
Assessed individual needs and goals of clients
Maintained follow up of prospective clients
Developed corporate accounts with area businesses
Toyota Financial Services, Franklin, TN
1996 to 2002
Customer Service Representative / Collections
Responsible for customer service, collections, insurance
verification, payment deferrals credit verification and correction
Maintained unit delinquency at or below expected level
Achieved required three-day follow-up on delinquent accounts
Implemented procedure for working 60-day delinquent accounts
Conducted Dealer Audits
Coordinated/Organized storage facility to provide easier and effective retrieval of files
Supervised assistant in collecting delinquent accounts and maintaining a three-day follow up
Education
Western Kentucky University, Bowling Green, KY
Bachelor of General Studies with an emphasis on Social and Behavioral Sciences
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