Project Manager Management

RICHARD T GAGLIO

***** **** **** ***, * in ter Garden, F L 34787 C: 215-***-**** r *******@*****.***

P RO F ESS IONA L SU M M A RY

A seasoned executive manager successful a t developing product roadmaps and leading cross-functional

software teams from prototype to r elease. Excels a t p roject cost planning and i terative development. Self-

motivated and experienced in supporting network i nfrast ructu re for mul t i-user and remote environments.

A dept at communicating wi th key stakeholders in assessing project needs. A detail-oriented manager w ho

excels at leading product strategy and business development using in-depth knowledge of m arket t rends.

Establishes clear objectives for team members and enforces deadlines to keep projects on t rack. Talented I T

p rofessional specializing in leading high-performing and mul t i-disciplinary teams from product

development th rough successful product launches. Accustomed to managing mul t iple projects and

p rior i t ies in fast-paced environments. I nnovative and solut ions-focused I T Project Manager wi th more

t han 17 years in network engineering, software delivery and enterpr ise program m anagement. Cert i f ied I T

P roject Manager experienced in managing projects related to applications and software tools i nstallation

a nd migration, server Vi r tualization and end user computing. Certi f ied Senior Project Manager

specializing in I T i nfrast ructure and application deployment. T roubleshooting expert w ho keeps up-to-date

w i th the latest t rends in the t echnology industry.

SK I LLS

M i t igation plan development Systems Development L ife Cycle (SDLC)

Agile Methodologies Business Process Improvement

Six Sigma Methodologies, LEAN, DMA IC, DFSS Requirements & User Story Assembly

I terative development Project cost accounting

Cloud Comput ing, IaaS S trategic planning Service-oriented architecture

eCommerce & Mobility StrategiesPlatform Scalabili ty & Capacity Forecasting

Risk M i t igat ion Management Data D r iven Testing

Data Center T ransformation Program Management, PPM

Data Center Vi r tualization, (OS, Data, Network) “C” level presentat ions, KP Is, Balanced Score Card

MS Project, Clari ty PPM Sustainment and Envi ronment Management

Data analysis, Data D riven Solut ions Data D r iven Solut ions

I T I L I ncident/Problem, Capacity & Change Mgmt. ERP/CRM – SAP – Seibel - PeopleSoft

WORK H ISTORY

T he Walt D isney Company – O rlando, F L

Sr. Mgr., Global Business Technology Strategy, 10/2011 t o 0 5/2013

• T ransformed Disney's Testing Center of Excellence in to a CMM i Level 2 in 12 months for Parks

a nd Resorts Division.

• Responsible for 5 D i rect r eports & 100 FTEs suppor t ing a $125 M I L annual program delivery.

• I n t roduced “Agile” based practices to the testing methodology and improved Performance Test

moni tor ing solutions.

• Personally created and implemented Agile Test Tracking Bu rn-Down Template, Risk Profile

Template, Probabili ty Completion Forecast and a 2-Dimensional Heat Map for CIO presentation.

• Revamped Test Environments, Data Generation and Scrubbing Processes, Configuration

M anagement & Deployments Processes of the Non-Production environments wi th Root Cause

I dentif ication and Pareto met r ics.

• Collaborated wi th BSA's to in tegrate Rational RRC and Team Concert in to HP AL M providing

seamless met r ics and web por tal across the organization.

• Implemented VD I, Vi r tual Desktop I n tegration to allow for a secure image to be accessed

g lobally.

• I n t roduce Mobile Performance Testing at the Web Services level readying for Device testing with

Perfecto Mobile.

• Translated business goals, feature concepts and customer needs in to priori t ized product

r equirements and use cases.

• Developed and evolved the consumer-facing, mult i-channel roadmap for desktop, mobile and

mobile web applications.

• Led the development that created the web and mobile user in terfaces for the Mobile Lobby

E xperience.

• Established cri ter ia for each milestone wi thin the product roadmap as a means to measure

developmental progress.

• Led communication wi th stakeholders regarding product goals and progress made.

• Analyzed market t rends and the competitive landscape to understand Cloud opportuni t ies and

potential value.

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• Tested and implemented new technology-based global projects such as t he Next Generation

E xperience.

• Coached and mentored 5 new staff members, including conducting performance reviews.

Am yx - D e fe nse L og ist ics Agency – P hiladelphia, PA

P rog ram Systems I n teg ra to r, 0 9/2010 t o 0 9/2011

• Re-established a complete Program Office for the delivery of t he Common Food Management System

for t he Depar tment of Defense after a 6 year failed at tempt by I B M Global Services for t he Defense

L ogistics Agency (DLA) ensur ing 508 & D IACAP Compliance.

• Re-architected t he Web-Based POS, (Point of Service) terminal replacing the current fat-client based

POS. T his i mplementation is unique in the abili ty o f a Web-Based term inal to communicate wi th

o ther hardware devices such as scanners, cash drawers and CAC readers t h rough M icrosoft Silverlight

Com Layer as well as being “Fault Tolerant” d ur ing in ter rupted network communications. This

i mplementat ion is projected to save t he program $20 M I L in deployment costs as well as reducing the

p roject t imeline by 2 years.

• Recrui ted, I n terviewed and hi red 8 Depar tment Head direct reports in the areas of Business Analysis,

F inancial Audit ing, Sustainment and Configurat ion Management.

• Co-authored t he Amyx Telework and BYOD policy and guidelines.

ATSC – D efense Logistics Agency – P hiladelphia, PA

P rog ram System I n teg r a to r, 0 7/2009 t o 0 9/2010

• Recrui ted to re-architect and deliver on a previous failed i mplementat ion by I B M Global Services.

• Architected and developed a comprehensive program to deliver a Global Common Food Management

System for all of the M i l i tary Services.

• Developed standard process work f lows for a “Waterfall” development L ife-cycle including: Defect Mgmt,

I ssue Mgmt, Change Management, Release Management, RFC & Issue/Risk Analysis.

• Implemented a Program Office with a t rue met rics cent r ic view including weekly Dashboards updates

u ti lizing InfoPath

• Managed the hi r ing of a team of 85 various I T Professionals th rough the Government Small Business

p rotocol

• Re-architected the current Websphere and MQ I nf rast ructure to Oracle Portal.

• Re-architected Windows servers to UN IX/L I N UX, implementing Single Sign-On.

• Implemented MQ messaging b us communicating wi th 3 outside agencies i ncluding D EERS, DASSC &

S TORES.

• Coordinated t he CFMS Test Program wi th J IT IC, (Joint I n teragency Test Command) meeting t heir

t imeline and quality of deliverables including; (SV-4, 6, ISP & CPD).

• Established cri teria for each milestone wi thin the product roadmap as a means to measure

developmental progress.

• Led bi-weekly Scrum planning meetings to develop team strategies and define p roject goals.

• Led communication wi th senior stakeholders regarding product goals and progress wi th forecasting

data char t ing.

iSymmet r y - QVC – West Chester, PA

Senior I T Consultant, 0 3/2009 t o 0 7/2009

• Led an Enterp r ise Archi tecture review and implementation of 6 key application replacements wi th an

overall 3 year I T strategy i ncluding a 2nd Data Center, Server Consolidation, Enterprise Data

A rchi tecture and a Database Reti rement Strategy.

• Created a Program Office Implementat ion Road Map Implemented a TCoE practice in suppor t of the

cur rent program schedule along wi th an environment provisioning strategy and Test Data

M anagement practice.

• Negotiated an enterpr ise l icense agreement wi th I nformat ica in suppor t of Test Data Management.

• Implemented defect and issue work f lows in support of QA best practices whi le implement ing HP

L oadRunner & QTP.

• Implemented D MA IC and Lean Six Sigma best practices and a Met r ics/Dashboard program in suppor t

of the new p rogram delivery model

• Analyzed Akamai Edge Server Data and uncovered a $25 M i l l ion Dollar infrast ructure capacity error

i mplemented by I B M Global Services.

The Vanguard G roup – V alley Forge, PA (1997 – 2008)

D a ta Cen te r P rog r am M a nager

• Implemented a OS Server Vi r tualization program, (VMWare) across two Data Centers reducing the

p hysical footpr in t f rom 3,000 to 1,000 physical servers while ini t ializing a Green Computing Program

a nd I n ternat ional Global expansion.

• Delivered two proofs of concepts, wi th business cases, for application and desktop Vi r tualization,

r educing lab devices by 66%.

• Reduced power consumption by 20 kWh, yet 311 new physical servers were provisioned supporting our

b usiness growth.

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• Authored t he f i rst “Whi te Paper” on Green Computing, identifying the cost of power for our desktops

exceeded the cost of power for our two data centers.

P rog ram Soft wa re Del ive ry M a nager

• Di rect CIO appointment to deliver Vanguard's $80 mil l ion dollar Pension Annui ty System.

• Implemented a thi rd par ty Pension Payroll system wi th significant modifications and in tegration in to

t he legacy system

ut i l izing Business I n tegration as well as implementing a new repor t ing tool, COGNOS.

• Archi tected an Oracle data schema ut i l izing Oracle RAC and Oracle Cluster technology for the f i rst

t ime in company

history.

• Executed in excess of 476,000 test cases in 5 months gaining client confidence and ul t imately

delivering the project on t ime

with unparalleled quality.

• The external client and their own Risk audit team highlighted the calculation accuracy of the

p rogram.

Secur i ty Operat ions Center, (SOC) P rogram M anager

• Implemented a ful l hard drive encryption program across 20,000 desktops and laptops in 1 week

w i thout a single service

in ter ruption.

• Archi tected and delivered a Data Ext rusion Program, Cer t i f icate Management Program, a

D ist r ibu ted Denial of Service

and Network Anomaly Detection program.

• Averaged over 500,000 int rusion attacks per month and to this date, the network has never been

penetrated or

compromised.

• Seamlessly migrated 15,000 PBX phones to Avaya VOIP wi th Net Genesis Call Recording.

Sustainment M anager, (PCoE) P roduct ion Cente r of Excellence

• Led a 108 FTE team across two states, including 6 di rect reports wi th an operating b udget of $28

m i l l ion dollars.

• Maintained an on-l ine availabili ty of 99.92% up from 97.0% and reduced open p roduction defects by

54%, (704 to 326).

• Completed th ree process improvement programs that led to the awarding of t he Depar tment of t he

Year for U nmatchable Excellence.

• Responsible for the build and deployment of all Non-Production environments. I mplemented B lade

L ogic, which automated our build process replacing System 5 packaging, and reduced environment

i mplementat ion by 5 days.

Six Sigma Black Belt T r a i n i ng

• Selected as the f i rst I nformation Technology Six Sigma Black Belt wi thin Vanguard's I T division.

• Implemented 3 Six-Sigma projects, (Software L icense Compliance, Production Software Defect Reduction, &

E nvi ronment P rovisioning Defect Reduction) result ing in the savings of $28.0 mil lion dollars.

Sr. I T T CoE & P MO M anager

• Established t he f i rst Program Management Office dedicated to budgeting, r esourcing, project

scheduling and data driven met rics.

• Managed an annual $80 m il l ion dollar budget as t he “Chief of Staff” for t he I nsti tu t ional

Systems I n tegration group.

• Established t he f i rst met r ics based project review program that was i mplemented company

w ide.

• Evaluated and implemented Project Por tfolio Management software, formally N iku/Clari ty.

Developed a t rue 3-year ROI t racking capability.

• Implemented a hi r ing program t hat culminated in the hi r ing of 125 f ul l-t i me employees in a

s ingle year fulf il ling our Y2K needs.

• Piloted and implemented the fi rst Test Center of Excellence consisting o f 126, (FTE) testers and

6 d i rect repor ts, suppor t ing 650 software developers. Achieved a level 4 TM M I.

• Developed and implemented a test knowledge-based management program and a met r ics based

a nalytics.

• Created an in ternal System Test Cer t i f ication program coupled wi th National Cer t i f ication.

M ilita ry

Naval Office r, 0 2/1982 t o 0 7/2002

US Navy – Worldwide

• 20 year Aviat ion career culminating as a Squadron Commanding Officer

• 3800 Combined Fight hours

• Top Secret Security Clearance

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• Assistant Maintenance Officer, M aintenance Officer, Safety/NATOPS Officer, A dmin Officer, Legal

O fficer, T raining Off icer, Operations Officer, E xecutive Officer

• Awarded 3 Navy Achievement Medals for outstanding service

E D UCAT I O N

Naval Postgraduate School - Monterey, C A, Aviation Safety, 1 996

Penn State University – University Park, PA; Bachelor of Science, B usiness Logistics/Business Law

Certifications

• I T I L - P MP - SCRUM Master - CSTE – SSBB

• Cer t i f ied Facili ta tor

P rocess Expert

• Software Development Life Cycle, (SDLC) – Agile, (SCRUM) – Object Oriented Design and Development, (OO), UML –

C MM/CMMI, ITI L (Incident, Problem, Change & Availability Management), Six Sigma, (DMAIC, DFSS, LEAN), ISO 9000,

9001, US FDA CFR-21, SAS-70, Risk Assessment/Risk Mitigation, LEED

Security & Audit

• SAS-70, Sarbanes Oxley, (SOX)Health Insurance Portability and Accountability Act (HIPAA) of 1996 (P.L.104-191),

G ramm-Leach-Bliley Act (GLBA), (GLB), Control Objectives for Information and related Technology (COBIT), Network,

Host and WIFI Int rusion Detection & Analysis, (NIDS), (HIDS), (WIDS), Internal Leak Prevention, (ILP), Heuristic

A nalysis, CISSP Boot Camp, SANS member

T echnology Skillset

• Test & AP M Softwa re – HP-ALM, QTP, Performance Center & BAC, Rational-Visual Test, Team Test, Rational Robot,

Rational Functional Test, Rational Performance Test, Rational Quality Manager, (RQM) WebLoad, eTest, Empirex-VRU

H ammer, RT Bender, Hexawise, DynaTrace, CA CEM, CA Wily Int roscope, CA NetQoS, Gomez, Wireshark, HTTP

A nalyzer, Fiddler, HP BAC, ACC Verify, (508 Compliance)

• Configuration M anagement (PVCS, Source Safe, ClearCase, Endevor, M KS)

• Requirements & Change Management – Rational ReqPro, DOORS, RTC, Rational Team Concert, Rational

Requirements Composer

• Web Server Softwa re ( IBM Websphere, JBoss, Oracle Portal Server), RAD,

• Security Softwa re CA SiteMinder web authentication, eTrust Identity Manager, Access Control Manager, Enterasys,

D ragon NIDS

• Data Center Storage - Veritas – NetBackup, EMC – DMX4, AVAMAR, DLD3, NetApp, Data Domain, IBM 8300, 3PAR

• Vi rtualization: V MWare, Citirx Zen, Microsoft AppV, Microsoft Enterprise Desktop, MED V, Microsoft Hyper V, VDI, HP

PC Blades, Catbird, Scalent Personas, UNISYS Data Center Transformation, Server Auto Provisioning, Capacity

P lanning, Disaster Recovery

• CM DB - I BM TADDM. EMC SMARTS, CirBa

• OS & DB - U NIX, Linux, IBM Zos, Windows Server 2005, 2008, AIX Oracle RAC, 9i, 10i, 11g

• Network & Telcom - C isco PIX, Aruba Network Int rusion, Nexus 7000, 5000, Net Genisis, Avaya VIOP, F5-Big IP

• E T L – I nformatica, BODL, IBM DataStage, Cognos BOE, Crystal Report

• P MO, P P M, P roject Portfolio Management – P lanview, Clarity, SLIM Metrics, Perforce, VersionOne Agile Project

M anagement

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