Customer Service Sales
Resume:
Karen Dabbs
Toronto, ON M4V3E3
Cell: 647-***-****
*****.*****@*****.***
PROFESSIONAL SUMMARY:
Dynamic, personable Sales Professional specializing in ongoing client relations, training and
trouble-shooting.
Certified Medical Trainer with a focus on client-driven solutions in all aspects of aesthetic
medical equipment.
Strong leadership skills to effectively resolve issues and provide superior customer service to
client base including, physicians, technicians and spa owners.
Proven track record of achievement with outstanding successes in building and maintaining
client relationships while providing consistent bottom line impact.
MEDICAL DEVICES’ CERTIFICATION:
• •
Perf-Action Airgent+ Invasix BodyTite RF
Esthelis HA platform
• Ellman Pelleve RF
Energist UltraPlus VPL
• Quantel LEDA Diode Laser
All Pollogen Tripollar RF
devices
• Quantel Exelo CO2 laser
Quantel Burbane Erbium
• •
Stortz Medical AW Asclepion MCL30
Dermablate
• SharpLight Formax IPL
SharpLight Beamax IPL
• Edge Microdermabrasion
LPG Endermologie
• PCA Peels
Lyra ND:Yag
EMPLOYMENT HISTORY:
Self-Employed 02/2013-Present
National Clinical Trainer of Medical Devices Toronto, Ontario
• On-site training and certifying plastic surgeons, dermatologists, general practitioners, spa
owners and technicians on a various medical aesthetic technologies for Manufacturers and
Distributors.
• Teaching and certifying individual students to be medical aestheticians.
Sigmacon Medical (Distributor of Medical Devices/Cosmeceuticals) 01/2010-02/2013
National Clinical Trainer of Medical Devices Toronto, Ontario
• Working closely with the Sales Management team and Marketing staff; initiation and
implementation of marketing strategies to support sales objectives of the organization.
• Integrating training and sales opportunities to identify and maximize growth within company
product lines, resulting in increased sales of both devices and cosmeceuticals.
• Cold calling potential clients and performing demonstrations to prospective clients.
• Training and certifying plastic surgeons, dermatologists, general practitioners, spa owners and
technicians on a variety of capital equipment including Perf-Action’s HA device, lasers and RF
machines for surgical and non-invasive face and body contouring.
• Conducting on-going training sessions with new sales staff and clients.
SharpLight Technologies (Manufacturer of Medical Devices) 09/2008-12/2009
Director of Training Oakville, ON
• Performed demonstrations (with the sales team) to potential clients to solidify the sale and
meet corporate objectives.
• Developed and implemented training protocols for medical IPL equipment.
• Communicated effective training presentations to physicians, spa owners and technicians on
IPL equipment ensuring a high level of client confidence in equipment operation.
• Established strong customer relationships and provided superior customer service/support.
• Efficient and effective trouble-shooter and problem-solver.
Therapeutic Beauty Centre (Medical/Aesthetic Clinic) 11/1999-06/2008
President Toronto, ON
• Founded aesthetic medical clinic specializing in medical aesthetics which included laser,
Botox® Cosmetic, Juvederm®, Restylane®, Perlane®, Microdermabrasion, Endermologie®
body and face contouring.
• Developed and implemented all aspects of business plan including strategic and financial
planning.
• Created and implemented sales & marketing strategies and promotional initiatives developed
through loyalty and referral programs.
• Conducted staff training on all medical equipment and implemented customer service
techniques.
• Addressed client queries and provided solutions in an expedited manner, promoting sustained
revenue growth through client retention, marketing and capitalizing on cross-selling
opportunities.
EDUCATION:
University of Western Ontario, London, ON - Bachelor of Arts, Social Sciences
Shaw College, Toronto, ON - Merchandising Diploma
Computer Skills - MS Office, Excel, PowerPoint, Salesforce
Contact this candidate