Customer Service Manager

CALVIN W. RICE

***** ****** ****** ( Flossmoor, Illinois 60422

708-***-**** ( **********@***.***

PURCHASING & PROCUREMENT MANAGER

Hands-on operational leader with extensive experience overseeing

procurement, inventory, and planning of wide ranging materials, equipment,

and parts for corporations across the manufacturing, warehousing, and

consumer / food service industries. Highly skilled at optimizing price,

service level, and delivery terms with a demonstrated talent for vendor

contract negotiations and for maintaining focus on competitive market

trends. Demonstrated record of success in driving continuous cost savings

while providing full support of production and business requirements by

streamlining purchasing, inventory, and receiving operations.

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AREAS OF EXPERTISE

Procurement ( Purchasing ( Inventory Control & Planning

Capital Equipment ( Raw Materials ( Chemicals ( OEM Purchasing ( Food &

Liquid Products

Vendor Relationship Management ( Contract Negotiation ( Price Optimization

Market Trend Mapping ( Cost Control & Reduction ( Budget Management

Product Obsolescence Management ( Strategic Planning ( Team Leadership &

Collaboration

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PROFESSIONAL EXPERIENCE

CAREER NOTE: Additional roles as Customer Service Advisor for Sears

Automotive Center, 1995-Present.

Substitute Teacher for Three Local High School

Districts, 2009-Present.

The Cook County Health and Hospital System (CCHHS), Chicago, Illinois 2012-

Present

The Cook County Health and Hospital System provides comprehensive,

integrated healthcare to patients throughout Chicago and Suburban Cook

County

Supply Chain Contract Manager (Contract Employment)

. Responsible for negotiation and preparing complex contracts, determine

and negotiate items terms and conditions, and ensure language is specific

to the Cook County Health and Hospital System, Cook County Ordinances and

applicable federal guidelines.

. Accountable for ensuring that volume rebates are met by vendor,

compliance with contract terms, and initiates actions to terminate the

contract if conditions or vendor performances are not met.

. Develops Request for Proposals, BIDS, and Requests for Information.

Reviews, modifies, and approves specifications.

. In cooperation with CCHHS Legal department, ensures contract compliance

with CCHHS

Procurement Policies and Cook County Ordinances.

. Establishes and recommends processes to ensure timely renewals of all

contracts with the use of contract repository

IVEX PACKAGING, Joliet, Illinois ( 1994-2009

Specialized manufacturing corporation focused on producing kraft paper.

Purchasing Manager

Directed a $10M annual budget and the end-to-end purchasing process to

secure critical raw materials, chemicals, OEM parts, and capital equipment

as well as handling the attainment of necessary third party services.

Served as the chief negotiator with outside vendors, maintaining a

continual focus on market trends and pricing standards to ensure

competitive terms. Ensured efficient manufacturing operations with the

implementation and management of robust inventory control systems.

. Delivered more than $1M in cost savings while maintaining quality and

service levels with the conception and execution of strategic purchasing

programs.

. Additionally achieved such notable savings as $1M via a favorable

purchase variance and $250K by hedging raw materials.

. Provided integral support to senior management as well as to sales,

customer service, and

production department leaders by fostering a collaborative approach

to coordinating purchasing

activities.

. Expanded the availability of favored raw materials 10% by researching and

selecting alternative vendors / commodities.

. Managed strategic negotiations including new lease agreements for a

forklift truck fleet ($300K), spotter truck ($125K), and the purchase of

plant winders ($750K).

. Drove optimal inventory turns to meet production needs and budget

requirements, leveraging stringent analysis of market data and industry

best practices.

. Made core contributions to overall product quality by assessing incoming

shipments to ensure materials quality met corporate standards.

. Saved $250K in labor costs and $250K in monthly inventory costs by

significantly streamlining the receiving process utilizing a Just-in-Time

(JIT) approach.

ADDITIONAL EXPERIENCE

MCDONALD'S CORPORATION, Oakbrook, Illinois

Parent company overseeing the operations of this industry leading, 20K-

store, global fast food chain.

Buyer, Food & Paper Purchasing / Equipment Purchasing

Progressively advanced through the company's purchasing division, taking on

roles of increasing accountability in the management of critical supplier

relationships. Accountability for a $20M liquid product budget along with a

$10M annual equipment / signage budget. Conducted strategic negotiations to

ensure consistent alignment of contract terms with purchasing goals for

price, quality, and service levels. Vetted and developed multiple new

suppliers into key purchasing resources. Contributed to international

purchasing collaboration projects on an ad hoc basis.

. Delivered a benchmark $3M in cost savings through the system wide

integration of new nutritional products.

. Drove a further $1M savings and bolstered product availability while

leveling pricing through commodity hedging of liquid products

commodities.

. Successfully secured equipment and signage for more than 400 new

restaurants and 1K remodels each year, negotiating competitive domestic

pricing.

CMBC ENTERPRISE, Chicago, Illinois ( General Manager

JOSEPH T. RYERSON & SON, Chicago, Illinois ( Senior Product Analyst,

Product Analyst

EDUCATION

Master of Science in Accounting

Roosevelt University, Chicago, Illinois

Bachelor of Science in Business (Marketing)

Western Illinois University, Macomb, Illinois

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