Sql Server Information Technology

CURRICULUM VITAE

RAKESH KUMAR VERMA

Shila Shadan, Bank Colony

Bigrahpur Patna-800001

Mob No: +917*********, 957-***-****

E-mail: *************@*****.***

OBJECTIVE

A Challenging position in a professional Organization, Where I can

enhance my skills and strength with the company's goal's and Objectives.

Achievement

. Winner of Best Team Leader Award.

. Winner of Best Team Leader Award (External Quality).

. Winner of People champ (Lowest attrition achiever).

EXPERIENCE

Company's Name & Address: Designation Period

Bharat B P O's Ltd. Sec - 64 CSR Jan-07 to

Noida. July-07.

Aegis B P O's Ltd. Sec - 3 Sr. CCE July-07 to

Noida. May-10.

Aegis B P O's Ltd. Bhopal. Promoted TL June-10 to April

- 13.

JOB PROFILE

> Manage a team of 25 to 30 Customer Care executives.

> Drive SLA's for the process.

> Communicate regular client updates to Team members.

> Preparing & maintaining MIS for the team.

> Manage & control attrition to the minimum.

> Manage & control team absenteeism to the minimum.

> Ensure team deliverables are met

> Handling of Escalation.

> Hiring of Manpower.

TECHNICAL PROFILE

> Operating Systems WINDOW'S XP, WINDOW'S 2007, UNIX and MS-

DOS.

> Package's MS Office-2003 (MS-Word, MS-Excel, Power

Point).

> Internet E-Mail, Chatting, XML and HTML.

> Language's Jscript, JSP,C,C++,JAVA,VB,VB.net & asp.net

> Database SQL Server-2000, Oracle and DBMS.

> Hardware & Networking Installation of Operating System and Software.

PROFESSIONAL QUALIFICATION

D.I.T (Diploma in information technology) done from NIIT Vivek Vihar New

Delhi Centre.

EDUCATIONAL QUALIFICATION

> MCA Pursuing from IGNOU.

> BCA Done from IGNOU.

> 12th Passed in 2001 from B.I.E.C.

> 10th Passed in 1999 from B.S.E.B.

PERSONAL PROFILE

Date of Birth : 28th Dec 1984.

Father's Name : Mr.Jainendra Prasad.

Current Salary : 12000/PM.

Nationality : Indian.

Language Known : Hindi and English.

Date:

Place: (RAKESH KUMAR VERMA)

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