Customer Service Manager

**** *. ********** ****. #** Phone: 408-***-****

Las Vegas, NV. 89117 E-mail: *****@*********.***

Cheri James

Objective To join a team where by my skills, knowledge and experience with office management can be best utilized

for the benefit of my employer while continuing my personal growth.

Skills/Attributes

Excellent skills in communication and collaboration.

Ability to function well in deadline-driven environments.

Extensive experience with common office software packages, such as the Microsoft Office suite (Excel,

Word, Outlook, PowerPoint, Quickbooks, etc.) and Oracle Forms applications.

Experience with common labor issues, including knowledge of Federal and State labor and hourly

employment regulations.

Employment 2010-2012 American Self Storage Stockton, CA

Resident Manager

Customer service, including collections, new rentals and telephone correspondence.

Bank account reconciliation and daily deposits, certified mailings, return on investment reporting,

daily reports, End of Month reports

Merchandise Inventory, including all ordering of Moving supplies using CDS, Chaetau, and move n

store.

Performed regular maintenance, cleaning, repairs of a facility consisting of 630 units including boat

and RV storage.

Accounting, including accounts payable/receivable and daily collection of customer payments.

Software: Domico, Sitelink, Cubesmart, Skillcheck, Falcon XT, Digigate, and Insomniac kiosk

Produced creative sales and marketing ideas and events to increase sales and occupancy levels

2009-2011 Washington Inventory Service Sacramento, CA

Inventory Specialist/Driver

Driver/Coordination of vehicle maintenance and equipment repair

Responsible for new employee training.

Performed physical inventories for retailers such as CVS, Rite-Aid and Safeway

2007-2008 Automotive Finance Corporation San Jose, CA

Dealer Administrative Representative

Telephone, reception and office management responsibilities.

Coordination of loan documents/underwriting, collateral verification, and customer contracts

On-site vehicle inspections at dealer facilities.

Use of multiple proprietary and public database systems related to the consumer vehicle market

including Cosmos, Kronos, Kelly Blue Book, Auto VIN and others.

Support for on-site commercial and consumer automotive auctions (Brasher’s, Manheim, etc.)

1997-2006 RGIS Inventory Specialists San Jose, CA

Office Manager/Administrative Assistant

Processing of time sheets and payroll for staff of 250+.

Maintenance of customer relationships and documentation.

Primary contact for EDD claims, worker’s compensation and similar employee relation issues.

Recruiting, screening and orientation of new employees.

Maintenance of employee files in compliance with Federal and State guidelines/regulations.

Reception duties, such as answering telephones, attending to guests, and assisting the management

teams and field support groups.

Preparation of invoices and process of payments using Oracle Forms database system.

Ordering and inventory of all office and field supplies, as well as support of facility systems, such as

Internet and telephone PBX.

Scheduling of on-site inventories for customers and employees.

(Additional employment history available upon request.)

Contact this candidate