Customer Service Medical Assistant

Dung K. Lai

E-mail: ************@*****.*** 925-***-****

Objective

To pursue a position in your company, utilizing job training, skills, and experiences, promoting individual opportunity for personal growth, while positive contributions to your organization.

Summary of Qualifications

• Highly motivated and reliable with a positive attitude in any situation

• Strong communication skills with coworkers and customers

• Team player/Customer relations

• Fast learner, hard worker, and self starter

• SAP, Word, and Excel, IRMS, Opal

Education

2012: Houston community College: Currently attending Houston, TX

2007: Heald College: Associate in Applied Science Degree in Business Administration Milpitas, CA

Dean’s List award 4 of 5 quarters with a 4.0 GPA

2004: Del Valle High School: Diploma Livermore, CA

Work Experience

Memorial MRI and Diagnostic Front & Back Desk/Medical Assistant

Jan 2013 – Present

Houston, TX

• Greet and acknowledge patients

• Check in and out patients/collecting co-payments

• Get patients documents ready for visit

• Escorting patients to exam rooms and discharging patients.

• Work side by side with verification and scheduling department

• Push completed patient files to the corresponding doctor

• Translate for pain consults, MRI exams, and injection procedures

BD Bioscience: Shipping Associate Feb. 2010 – Jan 2012

San Jose, CA

• Provide accurate, timely, and courteous service to internal and external customers.

• Pick, pack, and process domestic and International Orders

• Performs cycle count and responsible for maintaining inventory accuracy

• Created work instructions to ensure accuracy of shipments to domestic and international destinations

• Process daily orders using Fed-Ex, UPS, and XPS

• Acted as the Environmental Health and Safety representative for the Logistics team

Stryker Endoscopy: Customer Service Jul. 2007 – Jan. 2010

San Jose, CA

• Customer Service

• Invoices

• Calling on delinquent items/Making sure we get back items so we do not hit back order

• UPS and Fed Ex pick ups

• Train new employees

IHop: Waitress and Hostess Jun. 2002 – Jul.2006

Livermore, CA

• Increased sales

• Greet Customers/ Customer service

• Operated store register

• Maintain cleanliness of sales area

• Food handling

References

Available upon request

Contact this candidate