Manager Service

Lawrence Gallo

**** ***** ****

Employment History

Jacksonville, FL 32244

Cell 904-***-****

Service Dispatcher

Home 904-***-****

**/**/** ** **/12/13 North Florida Plumbing, Jacksonville, FL 904-***-****

**********@*****.***

Scheduling and dispatching service plumbers to customers

Invoicing customer work orders

Screening all incoming calls

Service Manager and Dispatcher

07/17/06 to 01/24/13 S.M. Betros Plumbing Co. Inc., Jacksonville, FL 904-***-****

Managed a team of up to six service trucks manned by a plumber and a helper

Scheduling and dispatching service plumbers to customers

Inventory and material control

Invoicing customers, payment processing, and employee payroll using QuickBooks

Permit applications and processing of inspections

Estimating service projects (re-pipe’s, water heater replacements, repairs, ext.)

High Speed Internet Service Associate, Tier 2 Help Line

02/06/06 to 07/16/06 Comcast, Jacksonville, FL

Handled inbound and outbound calls concerning high speed internet problems

using troubleshooting skills and computer based diagnostic tools to correct

customer’s problems.

Retention Center Representative

01/03/05 to 02/05/06 Cingular Wireless, Jacksonville, FL

Assisted customers on inbound and outbound calls related to their cell phone

retention offers

Property Manager/Maintenance

05/2002 to 01/2005 Christopher Apartments, Jacksonville, FL

Duties included the collection of monthly rental fees, leasing of vacant units, and the

general maintenance of the units

Apprentice Air Conditioning Technician

06/1998 to 05/2002 Florida Comfort Inc., Jacksonville, FL 904-***-****

Assisted A/C HAVC mechanics while installing or repairing HAVC systems, also

attended vocation school at Florida State College at Jacksonville (FCCJ)

Claims/Fraud Associate

01/1993 to 05/1998 AT&T Universal Card Services, Jacksonville, FL

Assisted customers on inbound calls, outbound calls, and web based credit card

disputes and fraud authorizations on their credit card accounts

Other Experience

04/1989 to 05/1997 Florida Army National Guard

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