Quality Assurance Management

Veronica L. White

**** ****** ***, *** *******, TX 78247

Cell: 248-***-**** E-mail: ********.*****.*@*****.***

CAREER SUMMARY

Purchasing Logistics Quality Control Negotiations Document Control Change

Management Kanban Engineering Design Auditing Inventory Management

Service Management Release Management

Supply/Materials Management

Procurement

Motivated and versatile professional with significant experience in a multi-million dollar fast-paced Fortune 500

company. Proven ability to move between conceptual strategic thinking and hands-on tactical implementations. An

enthusiastic leader and persuasive communicator who inspires individuals and teams to achieve organizational

objectives. Providing resource opportunities and information necessary for effective and constructive solutions to

challenges. Thrives with the ever-changing nature of business; while continuing to identify new ways to make

significant, performance-elevating contributions. Respect for compliance in all regulated environments while

continuing to operate from a firm ethical base.

PROFESSIONAL EXPERIENCE

Philips Outdoor Lighting, San Marcos, TX

North America, (October, 2010-Current)

Buyer

• Materials Management - Maintenance of component order modifiers based on trend data. Issue purchase

orders for materials specified levels based on quality, delivery, price and total cost. Expediting, changing,

and cancelling purchase orders according to manufacturing requirements.

• Negotiation – Cost, lead-time and with suppliers. The return of items by obtaining return authorization, to

include restocking charges, and arranging for the disposal of the goods.

• Supplier Performance - Work with the suppliers on quality issues creating action plans in accordance with

ISO procedures and UL requirements. Perform follow-up with suppliers to accomplish delivery of purchased

items per schedule and expedited delivery of critical material.

• Inventory Control - Review of pipeline inventory with corrective action for items in excess. Proactive

disposition for items at risk of becoming excessive or obsolete

• Supply Chain Improvement - Corrective and preventative action plans for process failures . Strategic

implementation or review of forecasting / special programs with key vendors. Identification of BOM cost

savings. Identification of Freight- in cost savings.

ISO auditor

Eaton Corporation, Southfield, MI

Power Performance Division (PPD), (2007 to 2009)

Buyer-Aftermarket

• Product Planning- Collaborated with engineers, quality, and suppliers on new programs and prototype

• Materials Management - Issued purchase orders from requisitions to procure components, materials,

supplies, equipment and services required for operation of business consistent with specified levels of

quality, delivery, price and total cost

• Negotiate - Cost and lead-time with suppliers (production & service). Negotiated the return of the items

including restocking charges, obtaining return authorization and arranging for the disposal of the goods

• Supplier Performance -Performed follow-up operations with suppliers to accomplish delivery of purchased

items per schedule and expedited delivery of critical material

• Inventory Control – Organize prototype builds, verified and managed inventory for production and service.

• ITAR - Familiar with the International Traffic in Arms Regulations

Selected Achievements:

Developed process flow charts for the Military process of (RFQs, awarding the business) and issuing

Purchase Orders (MRO and Blanket) that resulted in increased inter customer performance

Developed and introduced (19) prototype programs for after market, which enabled the successful launch

eight (8) programs with the increase market share 3% and contributed $20 million to the bottom line

profitability

Assisted in the implementation of (People Soft) for requisition that reduced cycle time between order

placement and delivery of product/service to the customer

Eaton Corporation, Southfield, MI

Powertrain Controls Division (TECD) Design Center, (2000 to 2007)

Documentation Coordinator

• Quality Assurance - Maintained life cycle of both product and process covering all quality-based functions

while striving for continuous improvement and efficiency

• Process Control - Directed design/document changes as quality function, assessing the proposed changes,

monitoring approvals, establish timelines, tracking, associated supporting documentation and closure

• Team Leader - Improvements of established policies, and procedures. As Chairperson of the Change

Control Board and engineering liaison, I integrated efforts of a diverse cross-functional team

• Trainer - Trained colleagues on processes, document control software, and the Business System (People

Soft)

Selected Achievements:

Simplified and streamlined the control process by developing and implementing an electronic

documentation control system for ECR/ECNs resulted in reducing cycle time of Engineering Changes by

50%: enabling traceability of changes, which reduced errors throughout the organization

Monitor effectiveness and efficiency (with Metrics) of the change control process; presenting

established result at meetings.

Developed, implemented, and maintained QS-9000/ISO-9000/TS 16949 documents

Averaged a 12% cost reduction over a two-year period by reducing paper waste and negotiating

contracts

QS-9000/ISO-9000/TS-16949: 2002, 2003, 2004, and 2007 Lead Auditor

Additional experience in companies merged into Eaton

Actuator and Sensor Division (ASD), Documentation Clerk

Actuator and Sensor Division (ASD), Stock/Warehouse

COMPUTER SKILLS

SAP R/3 Enterprise Software, NetWeaver, JD Edwards (People Soft), Master Control, Matrix One, Cognos, ISO/TS

16949 information, and Microsoft Office

EDUCATION

Bachelor of Science in Business Administration, Central Michigan University, Mt. Pleasant, Michigan

CERTIFICATION

SAP Graduate Certificate in Enterprise Systems, Central Michigan University, Mt. Pleasant, Michigan,

Graduated 08/2010

APICS The Association for Operations Management, Coursework towards APICS

ADDITIONAL TRAINING

• Karrass Effective Negotiating

• Certified Purchasing Manager (CPM)

• Applied SPC and MSA for Practitioners

• Understanding ISO/IEC 17025

• Internal Auditing for ISO/TS 16949:2002

• Zenger Miller Frontline Leadership

• Internal Auditing for ISO/QS-9000

• Failure Mode and Effects Analysis (FMEA)

• Advanced Product Quality Planning/Control Plan (APQP)

• Statistical Process Control (SPC)

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