Manager Customer Service
Resume:
Diego Torres
Lanoka Harbor, NJ 08734
*************@*****.***
Professional LANCASTER, AVENEL, NEW JERSEY
Experience Distribution Center Manager, Feb 2013 - Present
Supervise the activities of workers engaged in receiving and
shipping product or materials
Interview, select, and train warehouse and supervisory
personnel
Prepare and manage departmental budgets
Plan, develop, or implement warehouse safety and security
programs and activities
Prepare or direct preparation of correspondence, reports, and
operations, maintenance and safety manuals
Issue shipping instructions and provide routing information to
ensure that delivery times and locations are coordinated
Confer with department heads to coordinate warehouse
activities, such as production, sales, records control or
purchasing
Respond to customers' or shippers' questions and complaints
regarding delivery and distribution services
Inspect physical condition of warehouse equipment and
maintenance and repairs or replacement of warehouse equipment
Schedule or monitor air or surface pickup, delivery, or
distribution of products or materials
Syncreon., monroe township, New Jersey
Field Operations Manager, Aug 2012 - Jan 2013
Establish solid working relationships with field operations to
review projects, programs, inventory issues, process changes
with Ericsson Logistics Manager, Program Managers
Provide day to day supervision to maintain service level goals
and performance objectives. Drive ownership for order to cash
with personnel to ensure quality objectives are met and
customer performance metrics have been achieved or exceeded.
Facilitate weekly operations reviews with customer and
operations team to discuss execution, areas of improvement,
cost review, and forecasting.
Participate in customer market kick off calls to communicate
customer requirements related to service level requirements,
order processing and reconciliation, delivery scheduling, and
customer operations team contact information and escalation
matrix.
Make recommendations for employment decisions, performance
evaluation, training, work allocation, and problem resolution.
Party Rental Ltd., Pennsauken, New Jersey
Senior Logistics Manager, Jul 2010 - Mar 2012
Analyze all aspects of corporate logistics to determine the
most cost-effective and efficient means of transporting
products or supplies.
Resolve problems concerning transportation, logistics systems,
and customer issues.
Direct distribution center operation to ensure achievement of
cost, productivity, accuracy, or timeliness objectives.
Direct inbound and outbound logistics operations, such as
transportation or warehouse activities, safety performance, and
logistics quality management.
Analyze the financial impact of proposed logistics changes,
such as routing, shipping modes, product volumes and mixes, and
carriers.
Maintain reports, process documentation, customer service logs,
& training or safety records.
Enforced all safety rules and regulations.
Maher Terminals LLC., Elizabeth, New Jersey
Assistant Operations Manager, Jul 1998 - Apr 2010
Monitor operations to ensure that staff members comply with
administrative policies and procedures, safety rules, union
contracts, and government regulations.
Collaborate with other managers to formulate & implement
procedures, goals, and objectives.
Promote safe work activities by conducting safety audits, and
company safety meetings.
Plan, organize and manage the work of subordinate staff to
ensure that the work is accomplished in a manner consistent
with organizational requirements.
CCA Industries, East Rutherford, New Jersey
Traffic Manager, Jun 1996 - Jun 1998
Direct inbound and outbound logistics operations, such as
transportation or warehouse activities, safety performance, and
logistics quality management...
Analyze all aspects of corporate logistics to determine the
most cost-effective and efficient means of transporting
products or supplies.
Negotiate transportation rates and services.
Collaborate with other departments to integrate logistics with
business systems and processes, such as customer sales, order
management, accounting, and shipping.
Enforce all safety rules and regulations.
R.H. Cosmetics, Brooklyn, New York
Traffic Manager, Jun 1993 - Jun 1996
Train department personnel in roles, responsibilities regarding
global logistics strategies.
Resolve problems concerning transportation, logistics systems,
and customer issues.
Ensure carrier compliance with company policies & procedures
for product delivery.
Direct inbound and outbound logistics operations, such as
transportation or warehouse activities, safety performance, and
logistics quality management.
Enforced all company safety rules, policies and regulations.
United Parcel Service(UPS), NEW YORK, New York
Next Day Air Supervisor(P/T), Jul 1987 - May 1993
Recommend or implement personnel actions, such as employee
selection, evaluation, and rewards or disciplinary actions.
Monitor work to ensure that it is being performed safely & that
materials are handled properly.
Enforce safety rules and regulations
Trained employees on aspects of their jobs and functions.
Plan work assignments and equipment allocations to meet
operations, and production goals.
Prepare, compile & submit reports on work activities,
production, & work-related accidents.
Reviewed with all employees daily, job review discussion, safe
work methods and PPE
Education Brooklyn College, Brooklyn, New York
Completed coursework towards Business Administration, June 1990
Additional Skills Foreign Language: Bilingual, Fluent in Spanish
Company sponsored management training and safety training
programs 1998- 2010
Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)
Transportation workers identification credentials (TWIC) in
2008
Recipient of the individual safety quarterly award in 1999
Certified in CPR and first aid and automatic external
defibrillator (AED)
Recipient of the safety suggestion of the year award in 2005
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