Project Manager Sales

Rosa Tao

***** **** ********** ** • Fremont, CA *4555 • ***********@*****.*** • 510-***-****•www.linkedin.com/in/rosarongtao

A passionate and results-oriented professional experienced in Business Analytics, Data Consolidation,

System/Software Development Life Cycle (SDLC), Requirements Gathering, Sales Operations, CRM,

Business Process Improvement, Business IT Alignment, Change Management and Project Management

Highlight of Qualifications

Exceptional analytical and communication skills applied to research and marketing in the E-Commerce industry

Effective problem solving skills gained from 8 years of experience in Customer Service and Sales

Self-motivated team player with the ability to quickly develop and foster cross-functional relationships

Meticulously detail-oriented and organized, fast learner, strong adaptability and flexibility

Highly accuracy while meeting tight deadlines and ability to manage multiple priorities

Data mining tools: Access, Salesforce.com, Tableau, MySQL, ETL

Proficient in Computer Applications - MS Office (Word, Excel, PowerPoint, Outlook, Project, Visio, SharePoint)

Adobe (Photoshop, Flash, Dreamweaver), FrontPage, HTML, JAVA, PHP, UML, OOD, PeopleSoft, and SAP ERP

Fluently bilingual in English and Mandarin

Professional Work Experience

Business Analyst Consultant: Metrolinx, Toronto Sep 2012 –

Apr 2013

Worked closely with I.T. and Transportation Planning to define business needs and requirements on a Geographic

Information System (GIS); developed survey and conducted face-to-face interviews across 31 departments within

Metrolinx for requirements gathering and gap analysis

Synthesized and analyzed disparate large data sets from survey results into an insightful needs assessment

report

Documented business objectives (requirements) into functional requirements, participated in JAD sessions

Wrote and presented a 20 page Request for Proposal (RFP) on project approach methodologies to the CIO, delivered a

project planning report and a systems requirement report to the CIO

Drafted and submitted Request for Information (RFI) to gather a list of potential vendors, received 20 Quotes

Wrote a feasibility analysis report that evaluates current business processes & IT infrastructure, presented

recommendations to the CIO based on cost and benefit analysis conducted for implementing a GIS enterprise-wide

Prepared status and project progress reports; attended weekly stakeholder meetings to gather business requirements

Acted as a Project Manager, applied PMBOK conflict resolution principles to improve teamwork communication

and efficiency; Establishes productive and reciprocal relationships among 6 members on the project team

Inside Sales Support: Lakeside Process Controls Ltd, Mississauga June –

Sep 2011

Served as a subject matter expert and acted as a liaison to other departments on sales data management topics

(quoting, ordering, pricing)

Corresponded with clients and vendors to expedite delivery and shipment; resolved conflicts professionally

Maintained and updated databases, systems, and Intranet

Prepared and analyzed Quotes; managed the receipt of daily shipments in company’s Order Management System

(NOMIS); documented PO Change Request and Requests for Quotations (RFQs); created customer status reports

Created spreadsheets to track 500-plus sales and provided data for summary reports

Contact Centre Representative (Bilingual): Planet Energy, Mississauga Jan –

June 2011

Demonstrated ability to quickly grasp company’s services, techniques and procedures; used the knowledge to address

customers’ inquiries and issues at 1stline,customer 1st mindset resulted in greater customer satisfaction

Used multitasking skills to provide matching services and maintaining records while simultaneously conversing

with client over the phone; exceeded management’s daily KPI goals for both outbound and inbound calls

Collaborated with the supervisor, developed training materials for new employees

Real Estate Marketing/Technical Support: RE/MAX Realty Enterprises Inc., Brokerage, Mississauga May – Aug

2010

Rosa Tao 510-***-**** page 2

Created websites promoting listings; optimized web traffic using SEO techniques; conducted E-Commerce

comparative analysis based on statistic for designed and implemented websites

Managed and migrated client database from Agent Office to Microsoft Outlook; self-taught mail merge and used it to

generate newsletters, labels, E-mails

Resolved technical issues for agents within the entire office

Internet Marketing Research Analyst: WSI Internet Consulting, Mississauga Jun –

Aug 2009

Conducted in-depth SEO/SEM/PPC research, analyzed competitors’ unique selling proposition and pain points, top

keywords that increase ROI, presented a 20 page recommendation report to manager to improve brand awareness

Created marketing best practices and E-mail marketing campaigns including marketing messages for Conversion

Architecture Platforms, Paid Search Marketing, Organic Search Marketing, Targeted Lead Marketing and Web

Analytics, implemented on social media websites

Collaborated with the web development team, launched a new website on time and within budget

Designed Web Banners, Sales Sheet and Logos using Photoshop for company’s conventions

Product Data Management (PDM) - Change Management Intern: Motorola Solutions, Mississauga Jun – Aug

2008

Used Program Lifecycle Management (PLM), SharePoint, Windchill & ERP BaaN Configuration to process

Engineering Change Request/Notice documentations (ECR/ECN) following by the engineering release procedures;

maintained accuracy of EDIs; and gained in-depth knowledge of Product Lifecycle Management

Worked with cross-functional teams; reduced process time by 25%, allowing Engineers to complete projects faster

Managed, migrated, validated, and maintained engineering data (part #s) consisting of thousands of records,

standardized supply chain data, enhanced file locate time

Relevant Projects

Information Technology

Designed and implemented a computer system using UML for a clinic to improve their administration process,

including Use Case Analysis; System Sequence/Interaction and Class Diagrams; functional specs; ensured final

system design matched well with user requirements specification, conducted unit/integration/usability and user

acceptance testing

Designed a database using Access and MySQL to construct, query, update and administer a database

Created, designed and published a static and dynamic website using Dreamweaver CS4, PHP, HTML and MySQL to

meet a real customer’s expectations from scratch

Business Analysis

Presented a 25 page report at RBC Case Competition on “ Leveraging Social Media to Improve Business

Processes”, analysis contains a business strategy map, used capacity & constraint analysis, Total Quality

Management (TQM); re-designed business processes using Six Sigma; reduced cycle-time and re-work;

created marketing tactics

Participated in Google Online Marketing Challenge 2010, analyzed data in Google Analytic, developed online

marketing campaigns using various social media platforms, effectively increased webpage conversion rate

Analyzed Google, Oracle, Amazon, EBay, Cisco business cases using SWOT analysis and competitor analysis;

produced a 15 page report outlining alternatives and recommendations for each corporation

EducationBachelor of Commerce Degree - Business Technology Management (Graduated with Honors)

Apr 2013

Ted Rogers School of Management, Ryerson University, Toronto ON

Relevant courses: System Design and Implementation, Business Process Design, Finance, Accounting

Business Administration 3 years Advanced Diploma - E-Commerce Management (Graduated with Honors) Apr

2011

Sheridan Institute of Technology and Advanced Learning, Oakville ON

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