Customer Service Manager
Resume:
Tracie Reaves
Debary, FL **713
********@*****.***
PROFESSIONAL EXPERIENCE
Rumpke Consolidated Companies/Corporate Safety DOT Dept . Cincinnati, OH 9/2005 – 5/2013
Driver qualification process for 13 districts within Ohio, Kentucky and Indiana which included: Motor vehicle reports,
drug and alcohol testing, employee assistance programs, criminal background checks, verification of employment, audits,
maintaining all confidential driver DOT compliance records, FMCSR, reports, driver training documentation. Provided
support and organizational planning for numerous community events such as; golf outings and public service training
programs. My duties included event scheduling and financial accounting of funds. I also worked in the Customer Service
Department and handled incoming customer calls, work orders, billing, route sheets and various general office tasks on a
daily basis.
Shear Reflections Salon/Manicurist Cincinnati, OH 12/1993 – 9/2005
Owned and offered a large clientele professional hand and foot spa treatments including manicures, pedicures, massage,
reflexology, hot oil therapy along with waxing services. Licensed in Ohio and Kentucky.
Tri County Harley Davidson/ PT Sales Associate Cincinnati, OH 12/2004 - 5/2006
Customer service relations assisting with clothing, accessories and parts purchases.
Cosmetic Laser Surgery Institute/Office Manager and Medical Assistant Ft Thomas, KY 11/2000 – 2/2003
Managed office staff and all aspects of administrative office procedures including marketing, accounts receivable, billing,
interviewing and hiring, personnel files and patient consultations. Also assisted doctor with various treatments performed
in office including pre and post treatment patient care.
Newport Aquarium/Administrative Assistant Newport, KY 4/1998 –
11/2000
Clerical support to the General Manager. Knowledge of Microsoft Word, Excel, Quickbooks Plus, Lotus Notes, multi-line
phone system, spread sheets, public relation and customer service skills, switchboard operations, radio dispatching, ability
to exercise good judgment and discretion through public interaction and general administrative duties .
Hamilton Mutual Insurance Co/Commercial Lines Technical Specialist Cincinnati, OH 12/88 – 4/1993
Computer processing, coding and preparation of commercial business insurance policies, cancellations, reinstatements,
provided customer service and clerical and technical support for independent insurance agents.
EDUCATION
Mt Healthy High Graduate, Cincinnati, OH
Eastern Hills Academy of Hair Design, Cincinnati, OH
The Hair School, Florence, KY
References upon request
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