Customer Service Manager

Location:

Freehold, NJ, 07728

Salary:

open

Posted:

August 06, 2013

Contact this candidate

Resume:

Bonny D. Breese

*** * ******* ****

Freehold, NJ 07728

267-***-****

ab3u2w@r.postjobfree.com

I am a dynamic, energetic and goal oriented individual. I will use my considerate

talents in property management, project management, leasing and marketing to

improve occupancy and resident retention and of course little or no delinquency. I

am seeking a challenging position where my skills and experience may best be

utilized to the benefit of my employer and where there will be opportunity for

professional growth. I have 20 years of experience in the multi-family housing

industry and 1 year in commercial real estate experience for Northeast Airport. I

have also participated in the Apartment Association awards as a judge for New

Jersey and Washington DC. I have also held sales training, customer service

training, motivation training as well as team player training seminars. I also have

superior marketing experience along with several certificates. My major

accomplishments in the twenty years I have been in the multi family apartment

business is that I have successfully turned over every community that I ever

worked for and I have an excellent and proven track record. I have excellent

professional references.

My salary is open and negotiable.

November 12, 2013 to present

Chesterfield Apartments (172 units) Property Manager (annual salary $60,000.)

Responsible for 172 units that are under major renovations and a lease up. Responsible for all leasing,

marketing, lease ups, collections and renovations. I have 4 maintenance guys, one porter and one part

time leasing consultant. I handle all bills, collections, court proceedings, marketing and advertising along

with a strong outreach to many businesses in the area. I am very strong on renewals with existing

residents. I have successfully changed rents with an 8% rent increase. This property was just recently

purchased in November and we are under a multimillion dollar renovation process. I meet with the town

officials, our architect all contractors and venders, I submit permits for the property on a monthly basis

and I also fill out the permits . I am maintaining a 95% to 98% occupancy. I have also exceeded in all

weekly collection reports from $1000.00 up to $8000.00 dollars which was way beyond what the

company thought I could do.

September 2011 – July 7, 2012

Commons at Fallsington ( 478 units) Property Manager (annual salary $70,000.)

I had the responsibility for the marketing, advertising, leasing and full management

of this community. I also filed in court for nonpaying residents; I typed up the

court papers and represented the Commons on all landlord tenant complaints I

never lost one case in court. I was in charge of two leasing consultants and one

part time leasing consultant, six maintenance employees as well as painting,

cleaning, security and all other contractors and venders. I also approved or denied

all applications. I collected all the rent money; I posted the rents and deposited

them in the bank.

November 2009 – September 2011

GCM, LLC Office Manager (annual salary $60,000.)

I was the office manager for a construction and project management company.

My responsibilities were weekly payroll, accounts payables and receivables, all

outgoing and incoming bills. Depositing checks, picking up estimates, filling out

and dropping off permits to different municipalities for approval, writing checks

and picking up the permits once they were approved. I was involved in many

construction and project meetings. I worked with numerous architects on many

different construction plans. I have light experience in reading plans but I have

strong knowledge in plumbing, electrical, fire and building codes, as well as

understanding permits and plans in these four area’s. I have extensive knowledge

in sewer’s and sub pumps. I reported directly to the owner.

March 1998 – November 2009 (annual salary $85,000.)

Gateway Towers & The Enclaves (616 units) Senior Property Manager

I had the responsibility for the marketing, advertising, leasing and full management

of two apartment communities totaling 616 units. I managed a staff of office,

contractors, maintenance and security personnel. Worked closely with the project

manager with regards to building The Enclaves, a 216 luxury garden style

apartment community. I attended all construction and project management

meetings and I was responsible for the grand opening, open houses, the lease ups

for all 18 buildings. I was also responsible for all resident events that I hosted at

the clubhouse. I was directly responsible for providing housing for various

organizations including many of the Eagles football players as well as 30 corporate

apartment homes to Acker Shipbuilding Co. I trained all leasing staff that was

hired throughout the company and gave seminars on leasing and customer service

which included all maintenance personnel. I reported directly to the owners.

June 1997 – March 1998

Berkeley Trace (280 units) Resident Manager (annual salary $30,000.)

I was responsible for the management and leasing of a 280 unit apartment

community. My duties included control and implementation of leasing initiatives

and overseeing leasing and maintenance personnel. I performed move out and

move in inspections. I prepared weekly and monthly occupancy rates by

establishing an aggressive marketing plan and motivate staff to succeed.

January 1997 – June 1997

St. Ives & Northeast apartments Leasing Director (annual salary $22,000.)

I was responsible for the leasing activities of 517 units at St. Ives and 448 units at

Northeast apartments. My Main duties were to handle all aspects of the leasing

process. I also negotiated lease renewals with existing residents.

May 1996 – January 1997

Longmeadow Apartments (188 units) Leasing Consultant (annual salary

$19,000.)

I was responsible for the leasing and marketing activities for this community. I

prepared weekly leasing reports and monthly market surveys of competitive

properties. I assisted the General Manager in the preparation of quarterly market

reports for the property owner.

July 1992 – May 1996

Glen Hollow Apartments (617 units) Leasing Consultant (annual salary $16,000.)

I was responsible for the leasing activities of a 617 unit apartment community. I

had the responsibility for all aspects of the leasing process. I trained all new staff

in the operation of the office as well as leasing and customer service. I assisted the

property manager in the preparation of quarterly and annual budget reports for the

property management company.

EDUCATION

2002 The Philadelphia Police Academy

I have attended many seminars on management and leasing techniques

Schlitzer & Kratz Institute of Real Estate, 1996

Mercer County Community College, 1991

PROFESSIONAL REFERENCES

Ms. Laura Bockowski 215-***-**** (Previous Supervisor)

Mrs. Sherry Grinaway 732-***-**** (Previous Supervisor)

Mr. Harvey Stern 267-***-**** (Project Manager)

Bonny D. Breese

3012 Ashley Ct.

Bensalem, PA. 19020

267-***-****

ab3u2w@r.postjobfree.com

I am a dynamic, energetic and goal oriented individual. I will use my considerate

talents in property management, leasing and marketing to improve occupancy and

resident retention and of course little or no delinquency. I am seeking a

challenging position where my skills and experience may best be utilized to the

benefit of my employer and where there will be opportunity for professional

growth. I have 20 years of experience in the multi-family housing industry and 1

year in commercial real estate experience for Northeast Airport. I have also

participated in the Apartment Association awards as a judge for New Jersey and

Washington DC. I have also held sales training, customer service training,

motivation training as well as team player training seminars. I also have superior

marketing experience.

September 2011 – July 7, 2012

Commons at Fallsington ( 478 units) Property Manager

I had the responsibility for the marketing, advertising, leasing and full management

of this community. I also filed in court for nonpaying residents; I typed up the

court papers and represented the Commons on all landlord tenant complaints. I was

in charge of two leasing employees, six maintenance employees as well as

painting, cleaning, security and all other contractors. I also approved or denied all

applications. I handled all the rent money; I posted the rents and deposited them in

the bank.

March 1998 – November 2009