Restaurant Management

KEDAR PARTAGALKAR

*** ***** **** *** ** ****

Etobicoke ON M9P 2M3

Cell:647-***-**** Email: ****************@*****.***

PROFILE

A dynamic result oriented Hospitality Manager offering focused leadership to drive sales and profitability in highly competitive markets.

Consistently achieves performance goals through enthusiasm, tenacity and initiative which compliments expertise in

• Effective communication

• Problem Solving expertise

• Positive attitude and behavior

• Adaptability to any given situation and excellent at working with others

AREAS OF EXPERTISE

Budgeting and Forecasting Operational expertise Organizational Leadership

Training and Support Policies and Procedures Quality Assurance

CANADIAN EXPERIENCE

SP Data, Toronto, Canada 2013 - Present

Customer Service Agent

• Represented the company’s client, ‘Direct Energy Home Services’, and provided protection plans to existing clients.

• Handled client’s queries related to products and provided the correct solutions in timely manner.

• Attended to customer complaints and concerns and provided guidance and solutions to their concerns

Safeway, Winnipeg, Canada 2012

Cashier/Customer Service Desk Help

• Handling the Cash terminals and efficiently and correctly cashing out customer purchases

• Offering to assist customers in personal shopper experience

• Attending to customer complaints and promptly providing assistance at the customer service help desk and the returns desk.

• Cashing out and tallying Cashiering stations at end of shifts.

HOSPITALITY EXPERIENCE

Exponential Advisory, Mumbai, India 2009 - 2013

Consultant

• Freelance consultant to Exponential Advisory, India’s largest outsourced Human Resources Solutions Company.

• Conducted Seminars and training sessions for client’s staff on topics concerning soft skills training.

• Guided management on distributing leadership skills to team in order to gain development and ownership amongst each individual for achieving companies goals

• Driving sales and clients key accounts for Exponential advisory through business exhibitions and trade fairs.

Breeze Resto-Bar, Mumbai, India 2012 - 2013

Restaurant General Manager

• Managed a team of 120 personnel, for a chain of Mediterranean cuisines resto-bar in the heart of the financial capital of India, Mumbai

• Successfully implemented cost cutting strategies without compromising on quality and reduced overall costs by 15%

• Executed companies marketing strategies and through excellent customer service and up-selling skills helped the team to achieve an increase in sales by 25%

• Initiated employee referral programs along with other training programs reducing employee turnover by 70%

Flag’s World Cuisine, Mumbai, India 2008 – 2011

Food and Beverage Manager

• Employed an efficient, high energy and professional approach to store openings

• Balanced service with costs to ensure 42% profitability

• Promoted guest satisfaction for steady repeat business (65% loyal repeat guests)

• Coach/schedule servers to maximum level of performance

• Monitor BOH for consistent sanitation, food quality and presentation

Blue Frog Club, Mumbai, India 2007 - 2008

Food and Beverage Manager

• Part of the senior management team of Asia’s premium live performance venue generating food and beverage revenues exceeding $200,000/-per month

• Directly involved in menu planning, food service style, formation of standard operation procedures and Wine cellar management

• Directly responsible for recruiting, training and managing a team of 90 personnel

• Provided a “Customer Dining Destination” experience with superlative customer service and support that garners repeat business and customer loyalty

• Managed the “Grey Goose” private lounge, exclusively catering for celebrities i.e.: Bollywood stars, industrialists, politicians and social dignitaries

Brasserie Pierre, London, U.K 2004 - 2007

Restaurant Manager

• Managed a spilt level 300 seating French brasserie and cocktail bar in the heart of the commercial district of London, United Kingdom

• Represented the brand at London’s premier food festival, “Taste of London”

• Achieved meteoric sales increase from £1.4million to £2.2million by implementing intelligent customer retention marketing strategies and introducing tasting festivals featuring regional French cooking and wine pairing.

• Successfully managed to keep employee turnover under 50% in a highly competitive market by introducing various training programs allowing the team to gain skills to be promoted within the organization.

EDUCATION

• Post Graduate Diploma in Hotel and Business Management, Isle of Man, UK

• Higher National Diploma in Hospitality Management, Isle of Man, UK

• Diploma in Hotel Management and Catering Technology, Mumbai, India

• Bachelor of Arts with Major’s in Psychology and Sociology, Mumbai, India

REFERENCES

Mr. Amit Bhoir – Manager – Canad Inn – Winnipeg

T: 204-***-****

Ms. Sonali Wagle – Hr. Manager /Consultant – NC Foods – India

T: +91-989-****-*** (+11 Hrs. Eastern Standard Time)

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