Guest Service

trung le

E-Mail: **********@*****.***

Summary

Hardworking Warehouse Worker with more than 1 years experience in a warehouse pick/pack fulfillment and distribution environment.

Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in IT program.

High-energy,focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.

Highlights

Presentation skill.

Attracting customer and get profits for company.

Comfortable standing for long time periods.

Being amiable attitude to customers.

Accomplishments

Greeted customers upon entrance and handled all cash and credit transactions.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Assembled product containers and crates.

Packed containers and re-pack damaged containers.

Experience

March 2012 to July 2013

Applied Medical Rancho Santa Margarita, CA

Material Handler

Selected products for specific routes according to pick sheet.

Unloaded, picked, staged and loaded products for shipping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Verified proper temperature levels on all inbound merchandise requiring refrigeration.

Transported goods from racks, shelves and vehicles.

Banded, wrapped, packaged and cleaned equipment.

Cleared damaged items and loaded freight.

January 2011 to August 2011

Nguyen Du Park Villas Ho Chi Minh, Viet Nam

Guest Service

Greeted and registered guests and issued room keys.

Monitored the appearance and performance of the front desk staff.

Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.

Recommended top dining and entertainment options for guests in the Sai Gon area.

Processed guest payments for room charges, food and beverage charges and phone charges.

May 2010 to August 2010

Sheraton Hotel & Tower Ho Chi Minh, Viet Nam

Salesman

Consulting about product Privilege Card to new & renew customers.

Selling product including special benefits.

Receiving and solving customer's comment/complain about product & services.

Bringing to customers the best serve in order to keep quality up in services.

Education

2010 Ton Duc Thang University Ho Chi Minh,

Hotel & Tourism

TOEIC English Communication

High school Degree

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