Customer Service Sales
Resume:
Albert Lozano
Riverton, Utah 84065
Objective: Sales/Management/Training Position where I can utilize my sales, marketing, communications, organizational, people, team building, and customer service skills.
Highlights of Qualifications
• Over 15 years professional experience with the public.
• Personable and persuasive in communicating creatively with thousands of customers.
• Proven skills in persevering to solve customer problems.
• Knowledgeable in Sales, Training, and Marketing techniques.
• Self-motivated and confident in making independent decisions.
• Very well organized and able to meet deadlines and willingness to learn.
• Dedicated, reliable, responsible, and dependable.
Relevant Experience
• M anaged, coached, and trained a staff of 21 to 25 employees plus 4 office employees.
• A warded recognition for Managers that I employed and Manager of the Year Awards.
• A cheived sales goals 90% of all months worked in retail environment.
• G ained experience in revitalizing failing stores and establishing consistent and energetic recovery to profitable status.
• E xecuted policies and procedures and still maintained high volume of sales.
• M arketing abilities used to assess, evaluate, and analyze different market needs and methodologies.
• E xcellent customer service with an emphasis on solving customer complaints or problems.
• N atural leader for sales associates in all facets of sales technique styles, procedures and promotional strategies.
• T rust, salesmanship knowledge, and loyalty provided to corporation.
Organization, Internal/External Customer Service, People, and Team Building
• T ailored successfully weekly evaluations and customer follow-ups.
• R esolved wide range of customer problems, applying diplomacy and assertiveness to resolution.
• A bly oversaw and arranged sales and motivational meetings.
• I ncorporated and organized all visual merchandising within the prospective stores.
• N etworking, training, coaching and building strong teams in positive and progressive environments.
• E valuated, assessed and performed SWOT analysis at all stores.
• R esearched, regulated, and assessed all 4 P’s in retail arena.
Employment History
2011-Present Supervisor/Merchandiser, Rocky Mountain Company, St. George, UT
2008 - 2011 District Manager, Just Emissions & Inspections, Salt Lake City, UT
2008 -2008 Sales & Support Manager, Intown Suites, Salt Lake City, UT
2008- 2007 Area Manager, Johnsonville, Salt Lake City, UT
2003- 2007 Operator/GM, U.S. Chick-Fil-A, Salt lake City, UT
2000 -2003 General Manager, A&W Drive-In, Las Vegas, NV
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