Manager Management

Resume: RAFAEL SUAREZ

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RAFAEL SUAREZ

** ******* ****, ************, ** 80424

Phone: 970-***-****

E-mail: ab3tcc@r.postjobfree.com

Objectives

I am an experienced manager trained and recognized for excellent managerial skills. I am looking for a position as a manager to

develop my work base and experience. I have good knowledge of the resort/property management industry. I proved effective in

maintaining cordial relations with customers and possess good communication skills and a pleasing personality to interact with

customers.

Education

BS, Criminal Justice (1995)

University of the Sacred Heart, San Juan Puerto Rico

Experience

Operations Manager/Assistant General Manager (October 2010 – Present)

Village at Breckenridge (Breckenridge, CO)

IN CHARGE OF THE OPERATION AND GUEST/OWNERS SATISFACTION FOR AN HOA OF 5 BUILDINGS, 235 UNITS AND 28 COMMERCIAL SPACES IN A

HIGHLY RECOGNIZE SKI RESORT.

SHORT TERM VACATION RENTALS

MONITOR HOA RULES AND REGULATIONS.

SAFETY CONTROL AND PROCEDURES.

FULL DEVELOPMENT OF EMPLOYEE REVIEW PLAN AND JOB DESCRIPTIONS.

DIRECT SUPERVISION OF ENGINEERING AND HOUSEKEEPING STAFF.

DEVELOPMENT OF A $2,000,000 ANNUAL BUDGET AND MANAGEMENT TO STAY WITHIN THAT BUDGET THROUGHOUT THE YEAR.

PROJECT MANAGEMENT OF AN $18,000,000 EXTERIOR RENOVATION.

PROJECT MANAGEMENT OF A $2,000,000 COMMON AREA/PLAZA RENOVATION.

PROBLEM-SOLVING.

CONTRACT MANAGEMENT.

VENDOR RELATIONS.

RESPONSIBLE FOR HIRING, TRAINING, COUNSELING, EVALUATION, PROMOTING OF THE MAINTENANCE AND HOUSEKEEPING STAFF.

Director of Property Management/General Manager (May 2005 – October 2010)

Wildernest Property Management (Silverthorne, CO)

RESPONSIBLE FOR HIRING, TRAINING, COUNSELING, EVALUATION, PROMOTING OF THE PROPERTY MANAGEMENT DIRECTORATE.

SHORT TERM AND LONG TERM VACATION RENTALS IN A HIGHLY RECOGNIZE SKI AREA.

RESPONSIBLE FOR ORDERING SUPPLIES AND MAINTAIN CONTROL OVER INVENTORY.

ENFORCE RULES AND REGULATIONS OF HOMEOWNERS ASSOCIATIONS.

DEVELOPMENT OF MULTIPLE ANNUAL BUDGETS AND MANAGEMENT TO STAY WITHIN THOSE BUDGETS THROUGHOUT THE YEAR.

MONITOR AND ENFORCE SAFETY RULES.

DIRECT SUPERVISION OF RESIDENT/PROPERTY MANAGERS AND MAINTENANCE STAFF.

CREATE AND IMPLEMENTATION OF COST SAVING PROGRAMS.

IN CHARGE OF 32 EMPLOYEES, 1,200+ UNITS, 34 HOA’S.

SPECIFIC AREAS OF RESPONSIBILITY INCLUDE PERSONNEL FUNCTIONS, HOA BOARD MEETINGS, COMMUNITY MAINTENANCE, MONITORING MARKET

CONDITIONS, AND ADVERTISING.

HVAC, PLUMBING, ELECTRIC, HOT TUB AND POOL MAINTENANCE, PAINTING, LANDSCAPING, COMMUNICATION AND HIRING OF CONTRACTORS.

PREPARATION OF WORK DAYS AND ANNUAL MEETINGS.

RESIDENT RELATIONS AND RESOLUTION OF RESIDENT ISSUES.

Store Manager (October 2004 – April 2005)

Breckenridge Sports, SSV (Breckenridge, CO)

MANAGEMENT OF SALES, RENTALS, STAFF, OPERATIONAL AND MERCHANDISING FUNCTIONS OF THE STORE.

RECRUITMENT AND TRAINING OF STAFF.

COST CONTROL OF PAYROLL BUDGET.

INVENTORY CONTROL TO MEET OR EXCEED STORE GOALS.

LOSS PREVENTION CONTROL.

ADMINISTRATION AND COMMUNICATION OF COMPANY POLICIES, GUIDELINES AND VALUES.

Culinary & Regional Training Manager, Beverage Hospitality Manager (2001 – 2004)

Red Lobster Restaurants (Wethersfield, CT)

DAY-TO-DAY OPERATION AND CONTROL OF A MULTIMILLION DOLLARS RESTAURANT.

Resume: RAFAEL SUAREZ

LABOR, FOOD AND LIQUOR COSTING. SCHEDULING. “HANDS-ON”

P & L AND BALANCE SHEETS.

BACK AND FRONT OF THE HOUSE OPERATION.

RECRUITING, HIRING, TRAINING AND DEVELOPMENT OF CURRENT AND NEW TEAM MEMBERS, AND SUPERVISED MORE THAN 60 EMPLOYEES IN A

RESTAURANT WITH $4 MILLION IN ANNUAL SALES.

General Manager – Project and Operational Manager (1996 – 2001)

Saturn Bar & Grill (San Juan, PR)

RESTAURANT CONSTRUCTION PLANNING AND DEVELOPMENT. RESPONSIBLE FOR ALL THE CONSTRUCTION STAFF. ASSIST ARCHITECT WITH THE

RESTAURANT ACCOMMODATIONS.

BUDGET AND LABOR COSTING. CONDUCT REGULAR MANAGEMENT TEAM MEETINGS.

DEVELOPED EMPLOYEE MANUAL. RESTAURANT PUBLIC RELATIONS.

IN CHARGE OF HIRING ALL OPERATIONAL TEAM.

Skills

Fully bilingual – oral and written (English/Spanish). High level of initiative and leadership. Good planning and

organizational skills. Ability to handle multiple priorities. High quality service and customer satisfaction skills. Strong

supervisory skills, attention to details, service oriented and work well independently. Inventories. Cost control. P & L

analysis. Budgeting and forecasting. Employee relations and low turnover track. Computer proficiency and experience

with POS: Micros, RMS, Sable, NCR, Compris, BOS systems. Construction knowledge and “hands-on”. Open Water

Scuba Instructor. Medic First Aid and CPR Instructor. O2 Provider Instructor.

CERTIFICATIONS: Certified Pool Operations (CPO), HACCP Certification, Serve Safe.

REFERENCES: Available upon request

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