Customer Service Manager

Barbara Pawelec

Phone: 772-***-****

Email: *******@*****.***

COVER LETTER

Summary:

I am looking for long term employment that can give me the ability to use the current knowledge

and training that I have currently; but also learn or train in more areas to have the ability to

perform tasks for the whole company effectively. I am a very well organized and professional

person. I have strong oral and written communication skills. I am a precise, detail-oriented

employee with sound judgment and decision-making skills. I have experienced in Accounts

Payable and accounts receivable processes; invoicing and managing vendor relations. I am a

self-motivated and a self starter offering a strong work ethic and determination to complete tasks

in a timely manner. I am detail-oriented with extensive bookkeeping, clerical knowledge, payroll

and general accounting experience. I have experience in with taxes and I am also a Notary

public.

Highlights:

Adobe software, Microsoft Word, Excel, PowerPoint, Spreadsheet, Microsoft Office,

QuickBooks, Reconciliations, Billing, Multitasking, Reduced invoice over payments,

receivable, Customer Service, Demonstrated proficiencies in telephone, e-mail, fax and

front-desk reception within high-volume environment.

Notary

Professional, mature, Self-directed,, Excellent researching skills, Results-oriented,

Strong communication skills, Effective time management, Dedicated team player, Staff

motivator, Self -starter, Planning/coordinating, Organized, Strong interpersonal skills,

Human Resources, Facilitated on-boarding of new employees by scheduling training,

answering questions and processing paperwork, Successfully trained staff in all office

systems and databases, policies and procedures while focusing on minimizing errors and

generating superior results, Payroll Assistance, Assisted with payroll preparation and

entered data into cumulative payroll document.

Strong problem solver, Proofreading, Workers' compensation knowledge, Deadline-

oriented,Employee training and development, Insurance eligibility verification,

Inventory systems

Defense Tactics, Felony laws knowledge, Search and seizure laws familiarity, Arrest

techniques

CPR/First Aid certified

Calm under pressure

Accomplishments:

Class Leader, Secretary, and on the Flag Squad for Corrections Academy.

Promoted to Office Manager and Billing/ Invoicing after 14 months of employment with

Melvin Bush Construction, Inc.

Barbara Pawelec

Phone: 772-***-****

Email: *******@*****.***

RESUME

Melvin Bush Construction, Inc. 772-***-**** March 2012 to Current

Office Manager/Bookkeeper / A/P &A/R/ Invoicing/ Billing

Managed the day-to-day activities within the office. Gathered, reviewed and approved

billing invoices. Recruited and hired new staff when needed as well as provided

necessary training that of which pertained to the office work. Established knowledge-

sharing. Calculated figures such as discounts, percentages and credits. Verified details

of transactions, including funds received and total account balances. Opened and

assigned new client accounts. Coordinated approval processes of all accounts payable

invoices. Conducted month-end balance sheet reviews and reconciled any variances.

Rectified escalated accounts payable issues from employees and vendors. Researched

and resolved billing and invoice problems.

Managed incoming and outgoing calls for busy office. Maintained the front desk and

reception area in a neat and organized fashion. Wrote reports and correspondence from

dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout

the office. Posted open positions on company and social media websites.

Managed daily office operations and maintenance of equipment. Created and maintained

spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Promoted to Office Manager May 2013.

Florida Department of Corrections 772-***-**** August 2009 to March 2012

Correctional Officer, Control Room Officer

Supervise inmates in housing units, instruct inmates in housekeeping, sanitation and clothing

Periodic patrols of quarters and work areas

Count inmates at regular and irregular intervals to make sure that the proper assigned inmate

population is there.

Supervise and screen inmate visitor traffic

Keep a record of equipment, supplies and other items; demonstrate proficiency in the use and care

of firearms, restraint methods and equipment and emergency measures; have knowledge of

communication and other electronic equipment;

instruct inmates in the proper care and use of institutional equipment

Provide care, custody, control over inmates; prevent the introduction of contraband items

Be alert, provide help, prevent escape, etc.

Be able to handle rough conditions and situations, be able to calm an escalating situation down

Conducted Inventory checks, inmate count verification, made a log of events for the shift that

was current.

Cracker Barrel Old Country Store, Inc./ Jensen Beach, FL /May 2005-August 2009

Server/ Hostess

Provide good customer service, take orders and deliver food.

work closely with other wait staff and the kitchen to ensure the restaurant is operated

efficiently answer questions regarding the menu

Provide great customer Service

Prep cook/ Grill Cook

Role is to assist in the preparation of meals by chopping vegetables, making salads, and putting

together entrees.

Proficiently being able to utilize a wide range of kitchen tools and utensils, include chopping

knives and vegetable grinders.

Cashier/ Retail

Enters purchases into cash register to calculate total purchase price.

Counts money, gives change and issues receipt for funds received.

Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions

Maintains sufficient amounts of change in cash drawer.

Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed

in an orderly manner.

Pizza Capri Chicago, IL Sept. 2006-March 2007

Server/ Cashier

Able to interact with customers and make their experience a pleasure.

Provide good customer service, take orders and deliver food.

work closely with other wait staff and the kitchen to ensure the restaurant is operated

efficiently answer questions regarding the menu

Provide great customer Service

Stein Mart Vero Beach, FL Nov. 2005 - Dec 2006

Sales Associate/ Cashier

Able to up-sell merchandise and handle all kinds of issues.

Able to provide customers with a pleasant shopping experience

Enters purchases into cash register to calculate total purchase price.

Counts money, gives change and issues receipt for funds received.

Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions

Maintains sufficient amounts of change in cash drawer.

Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed

in an orderly manner.

Education:

Indian River Community College Jan 2010 – May 2010 Fort Pierce, FL

Corrections Academy ---Class Secretary and Class Leaders also part of the Flag Squad

John Carroll Catholic High School August 2004- May 2006 Fort Pierce, FL

General Studies/ High School Diploma

John F. Kenney Catholic High School September 2002 – June 2004 Somers, NY

General Studies

~~References are available upon request.~~

Contact this candidate