Management Manager
Resume:
ANGELA THOMAS
Wake Forest NC, 27587
Cell: 919-***-**** 919-***-**** *****************@*****.***
CAREER SUMMARY
Contracts Specialist with 9 years experience in all aspects of Internet Security, Business Consulting, and
Remotely Delivered Services contracts. Managed all aspects of the contracting process with a focus on
compliance reviews, contract registration and billing. Experienced team player with ability to master new
aspects of the job and support other members of the unit as the roles change. Hard working and a proven
problem solver. Experienced in many software systems (SAP) and power user in PowerPoint, Excel, and other
Microsoft and Lotus applications and has a certificate of completion for Introduction to R3 .
EMPLOYMENT EXPERIENCE
Interim on Premise @ Duke University Hospital Durham, NC 2011 to Present
Client Services Representative
Coordinates the scheduling of supplemental staff for long term and short term assignments in accordance to
Hospital department policies and procedures. Filled order request for staff needs and prioritized requests based
on both need urgency.
• Responsible for delivering accurate reports to various departments as it pertained to staffing
• Responsible for coordinating the schedule for support staff, adjusting staffing to meet needs of the
hospital on a daily basis.
• Worked with outside vendors to secure schedules for additional staff.
• Reconciled the schedule of the employees against payroll to maintain accuracy. Assisted staff in
signing up for classes,as well as educating them on new training projects.
• Responsible for updating and maintaining a large excel spreadsheet as well as reviewing and verifying
payroll data throughout the day.
• Knowledgeable of the Duke Shift and other staffing applications
Business Analyst (Supporting Nurse Recruitment)
Responsible for Reporting, Budget creation, Month end close process as well as payroll. This position required
advanced knowledge of Excel, Access, and PowerPoint required as well as SAP. These tools were used on a weekly
basis.
• Processed payroll for over 150 contract labor employees on a weekly basis. Worked with vendors to
ensure timely invoices and reconciled payment
• Responsible for weekly reporting of vendor usage as well as staffing of contract labor within various
units of the hospital.
• Worked with vendors to reconcile any discrepancies rather it was payments, incorrect billing rates or
new vendor set up within the SAP system.
IBM (NSSO), Raleigh, NC 2000 – 2009
Contract Manager, ISS (Internet Security Systems) 2008-2009
Led all aspects of contract processing for the Internet security systems business. Managed the Oracle billing
system ensuring all entries were accurate and properly accounted for. Updated accounts, created renewal
quotes, in order that all contract management was accomplished within company protocols and standards.
• Established new work processes that made the workload easier for the team. (A new resolution process
the helped increase the teams cycle time of completed contracts.)
• Did root cause analysis and solved billing disputes. (Researched any outstanding billing invoicing issues
and assisted in correcting the problem and getting the invoices paid more timely.)
ANGELA THOMAS PAGE TWO
Contract Analyst, Business Consulting Contracts 2004 – 2007
Handled all elements of the contract management process. Responsible for customer fulfillment activities,
including contract compliance reviews, contract registration & management, backlog management, and billing
& revenue recognition. Communicated (both written and verbal) with field business partners ( assisted the
Partners with any problems that they had as related to their contract) . Adhered to established processes & audit
guidelines, and helped with the identification of process enhancements as needed.
• Trained new employees in various processes. (Employees were trained on the end to end process and later
given their own territory to manage.)
• Served as Subject Matter Expert for travel and expense tools EA2000, Claim and WWER. (I ran reports
dealing with travel for my field partners and co-workers and educated them on any travel or subcontractor
labor issues that would affect accurately billing of their contracts.)
• Monitored and determine the appropriate billing cycles for the projects as well as reconciled monthly
budgets for various projects.
Contract Associate, Remotely Delivery Services 2000 – 2003
Received and audited contracts from the IBM sales team ensuring the agreements were
legally binding between for both IBM and the client. Responsible for setting up billing for the client per the
terms and conditions of the contract. Trained fellow team members on the Credit and Billing process, and
became a subject matter expert in all aspects of the of contract management.
• Analyzed call center operational issues resulting from improper customer software support registration.
Based upon analysis, either the customer was educated on the issue or the matter was escalated to other
teams to be resolved.
NATIONS BANK, Greensboro, NC 1998 – 1999
Data Entry Operator
Provided administrative support to the unit such as faxing, copying, and entering data into the computer on
assigned accounts. Interacted with fellow employees that worked in different departments to gather
information, in order to complete customer requests.
EDUCATION
• MBA Strayer University Raleigh, NC September 2012
Concentration: Contracts and Negotiation
• BA Strayer University Raleigh, NC September 2012
Concentration: Management
OTHER EXPERIENCE
President of the Student Advisory Board for the Strayer University North Raleigh Campus 2011/2012
Financial secretary for LifeLine Outreach Ministries
Proficient in Microsoft Office Suite, and SAP
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