Customer Service Insurance

Vickie Herrera

**** *. ******* *** #***, Los Angeles, CA 90032

323-***-**** – ************@*******.***

Professional Summary

Highly Skilled Executive Assistant with a reputation for maintaining and processing client records, files and

legal documents in a highly organized, efficient and precise manner.

Core Qualifications

Outstanding interpersonal skills Proficient in Microsoft Office: Word, Excel,

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Quick learner PowerPoint, Outlook

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Extremely organized Computer proficient

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File/records maintenance Excellent Customer service/problem solving

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Data management skills

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Professional, Multi-task, dependable W orks well under pressure

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Meets deadlines Bilingual (Spanish)

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Experience

Executive Assistant /Content Specialist

December 2010 – May 2012

Property Claim Specialist- Covina, CA

Full time Position

Handle all claim assignments throughout settlement

Manage all office duties associated with settlement of claims- typing, filing, answering phones,

faxing, scanning, emailing, and scheduling appointments

Maintain direct communication with all venders- contractors, asbestos companies and contents companies

Review & Respond to all correspondence & maintain direct communication with Independent adjusters &

Insurance carriers during the settlement of claims

Discuss all claim resolutions with Independent adjuster & insurance carriers

Bi-weekly status reports to insured’s in reference to all claim activity

Responsible for creating invoices and exchanging checks to collect fees

Work directly with clients, insurance companies, mortgage companies, temporary housing companies and

contractors to achieve prompt resolution of homeowner’s claims and the release of construction funds

Prepared and matched contents receipts to present to insurance companies for recoverable

depreciation payment

Created building bid comps to assist in the resolution and settlement of dwelling claims

Executive Assistant /Content Specialist

May 2008 to July 2010

Jones & Associates – Fayetteville, Georgia

Part time Position (work from home)

Provided on-site training.

Liaison between customers and insurance companies to resolve homeowner’s claims

Worked directly with clients and mortgage companies to achieve prompt release of construction

funds

Assisted in complex hurricane mediations through research and document preparation

Managed client information, created spreadsheets, recorded daily communication with clients,

insurance company

Ensured all clerical duties completed saving time for President to resolve more pressing matters

Executive Assistant/Content Specialist

December 2000 to September 2008

Copeland & Company – Los Angeles, California

Full time Position

Managed all office duties- typing, filing, answering phones, faxing, scanning, emailing, and

scheduling appointments

Responsible for creating invoices, depositing checks and exchanging checks to collect fees

Maintained and created spreadsheets/logs to track client information, claims status, sales

person’s commissions and monthly fee's due to company

Prepared correspondence to clients, insurance companies and mortgage companies

Established excellent client communication, solved complex issues arising from insurance claims

Achieved reducing 80% of all client incoming and complaint calls by implementing a weekly client status

letter

Worked directly with clients, insurance companies, mortgage companies, temporary housing companies

and contractors to achieve prompt resolution of homeowner’s claims and the release of construction funds

Consulted with insurance adjusters to prepare a detailed inventory list with corresponding depreciation to

be presented for payment; also created pack-out and cleaning estimates

Prepared and matched contents receipts to present to insurance companies for recoverable

depreciation payment

Provided on-site training

Successfully achieved the understanding of homeowner’s policies and applied them when needed to

ensure positive outcome with claim.

Created building bid comps to assist in the resolution and settlement of dwelling claims

Secretary/File Handler

August 1998 to November 2000

Angel Losas Suerte Company – Los Angeles, California

Full time Position

Managed all clerical duties- typing, filing, faxing, answering phones, scheduled

appointments.

Dispatched/Collected data to distribute to sales representatives

Maintained close communication with clients and insurance

companies

Provided on-site training to sales representatives

Consulted with mortgage companies to collect company fees

Documented/Created/Inputted detailed personal property inventory for clients on excel

spreadsheets with corresponding depreciation for actual cash value payments

Prepared and matched contents receipts to present to insurance companies for recoverable

depreciation payment

Responsible for weekly bank deposits and payroll

Education

Roosevelt High School 1992

Los Angeles, California, USA

General Education

Diploma

High school career completed courses in humanities program, took 3.5 years of high school Japanese.

East Los Angeles College

Monterey Park, California, USA

Chemistry

Dean List, Fall 1995

Continuing Education

Keywords

Computer Proficient, Customer Service, Experienced, Data Entry, Inventory, Microsoft Excel, Microsoft

Outlook, MS Word, Homeowners Insurance, Public Insurance Adjuster, Fire Restoration, Dependable, Power

Point.

Contact this candidate