Manager Customer Service

Quinty Suarez, CAM, CMCA

Land O’ Lakes, Florida / cell 813-***-**** / ***********@*****.***

I have been an Association Manager / Director of Community Services for several

companies, I have managed several properties in the last 14 years. Having spent many

years as a successful association manager, I have a solid understanding of the special

demands this position requires. The following is a brief explanation of my experience

and qualifications.

• Experienced, Energetic, Professional Manager with a passion for customer service.

• Highly regarded manager whose accomplishments reflect strong leadership, and

organized, solution oriented mindset and the ability to recognize and act on improvement

opportunities.

• Organized and systematic go getter who gets the job done, remaining calm and cool

under pressure.

• Effective, hand on manager, known for excellence interpersonal skills and ability to build

productive teams.

• Excellent presentation skills. Proficient in QuickBooks, Microsoft Office Suite & other

accounting software.

• Bilingual – Spanish and English

Education

Florida Community Association Manager License 2001 CAM

Notary Public for the State of Florida – Since 2004

Certified Manager for Community Association (CMCA) Community Association Institute 2006

University of Phoenix – Online Campus

Master of Business Administration – Graduated in 2001 GPA 3.84*

Bachelor of Business Administration in Accounting – Graduated in 1995 GPA 3.80

*Graduated with the highest honors. Summa Cum Laude

Career Highlights / Summary of Qualifications

A professional committed to pursuit a long term career in property management. Over 15 years

in property management with significant Master Homeowners Association and Condominium

management experience. Possess strong analytical and problem solving skills, computer

proficiency, and ability to follow through with projects from inception to completion.

I have worked together with developer controlled Board of Directors and owners during the

turnover. Also in charge of the training of the new elected Board of Directors.

Quinty Suarez Resume Pg. 2

Able to supervise staff, administrative, maintenance and janitorial as well as outside vendors. In

charge of hiring new employees and helped in the selection of outside vendors to assure that the

personnel is capable of meeting the community’s goals and standards in a hospitable, sensitive

and courteous manner.

Able to plan and execute actions based on the mandates of the Board of Directors in compliance

with industries and company practice. Knowledge of state regulatory agency statutes in addition

to community association documents policies and procedures.

Weekly Inspections of community and facilities to determine maintenance and security needs.

Monthly inspections of premises to detect safety hazards and to ensure the safety rules are

posted as required by law and enforced.

Overall inspections to monitor the compliance with the Rules and Regulations, implement

procedures for handling violations; drafts and sign all correspondences and notices to owners in

violations, maintain accurate records to follow up on rule violations and act as a liaison with

counsel if legal action is required.

Prepare agendas for monthly board meetings, attend and guide committee members in order to

have productive meetings; prepare minutes, attend annual meetings or special meetings of the

Board.

Prepare monthly financial reports, review same for accuracy and variance trends. Provide

monthly management reports to the Board with recommendations, as appropriate to enhance

community appearance, values and promotes harmony among residents.

Solicit bids for maintenance and construction projects, participate in the selection of contractors

and vendors. With the Board of Directors approval, execute contracts.

Review, approve invoices for payment. Confirm wok completion and contract compliance.

Career History

Jan. 2009 to June 2013: Step Above Management Inc. Regional Manager

Managing a total of 8 Communities in the Tampa, Valrico & Bradenton area.

Community Size between 34 598 Units / Family Homes & Condominiums

Sept 06 to Dec 2008 Sage Residential Services of Florida Regional Manager

In charge of all Sage’s properties in the Tampa Bay area (total of 18)

Assisted managers on properties located in Houston, TX and Jacksonville, Fl

July 02 to Sept 06: Rampart Properties Portfolio Manager – Tampa, Fl

Managed over 5,500 single family homes & Condominium Units

Feb. 1996 to June 02 ConAm Management / On Site Manager

Carlisle on the Ocean Condominium Association

115 Units. Miami Beach, Florida

References available upon request

Contact this candidate