Troy Roberts

***** ********** **. ***. ****

Houston, Tx 77069

281-***-****

Objective

To obtain a professional IT Project Management or IT Management position where I can demonstrate the passionate and motivational desire I have for this type of work. I am a very energetic, result driven, customer caring with the utmost respect for practicing professionalism and courtesy to anyone and everyone I encounter. With over 13 years in many different areas of the IT Technology industry I know I will be a valuable asset to any company.

Experience

IT, Infrastructure Project Manager (Oil & Gas) – Technip March 2012 – Present

1. Created and maintained project deliverables, schedules, budgets and completing projects on time, within budget, and with agreed upon functionality.

2. Managed & Coordinates all activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of projects. Frequently reports to a Senior Director or VP.

3. Managed and coordinated very complex out at sea tasks on project at hand.

4. Managed in access of 100+ personnel at any given time as project resources on projects with budget costs in access of $20M.

5. Managed Projects of industry standard applications such as VMWare 5.0, Altiris deployments, software packaging and scripting for automatic software updating. Geographical mapping of personnel all over the world.

6. Managed Project of Win7 roll out to approximately 14,000+ users using physical desktops and Citrix VDI- in- a- box running on virtual servers with ESX 5.1 multiple hosts.($9M budget).

7. Perform many Performance Reviews for team members annually to determine raise and/or promotion.

8. Mentored and Motivated personnel on how to professionally develop their career and be better positioned in their trade and industry.

9. Successful at generating enthusiasm in personnel to enjoy work at all times.

10. Contributed the overall input on IT infrastructure engineering tasks that were far to complex to pre-plan for back on shore.

11. Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

12. Plans, schedules, and tracks project timelines, deliverables, and milestones using appropriate tools.

13. Develops full-scale project plans and associated communications documents.

14. Identifies and resolves issues and conflicts within the project team.

15. Coordinates project team activities and schedules, assessing and revising as appropriate to meet changing needs and requirements.

16. Establishes milestones, deliverable criteria and communicating progress against the baseline plan to the project team.

17. Serves as liaison between team members and functional area management requesting project.

18. Manages the financial, time and resource aspects of project against a set budget and project plan.

19. Mentored and provide direction to entry level and junior level Project Managers that were managing a smaller part of my overall project plan.

20. Extensive travel all around the world to be on site for real time project progress, status checking and vendor client walk through on Vessels, Oil Platforms on land and at sea..

21. Solid knowledge and understanding of servers, switches, storage, and databases

22. Experience in IT infrastructure design, build, transition, and operational arenas

IT, Project Manager (Healthcare) - McKesson May 2008 – 2012

1. Created and maintained project deliverables, schedules, budgets and completing projects on time, within budget, and with agreed upon functionality.

2. Responsible for ensuring delivery of key project documentation, managing project budget, managing risks and issues appropriately, and communicating project status and issues to varying levels of management.

3. Performed peer to peer coaching, training, and mentoring to improve process competencies across multiple agile teams

4. Serves as an expert in project management and manages all aspects of a moderately complex information technology project or multiple, medium-scale IT projects including project planning, execution, timing, functionality, quality, communication, and cost.

5. Extensive management with projects related to complex data migrations..

6. Managed the framework of a multi-tier environment.

7. Mentored and trained personnel on how to professionally develop their career and be better positioned in their trade and industry.

8. Managed Projects of industry standard applications such as VMWare 5.0, Altiris deployments, software packaging and scripting for automatic software updating.

9. Managed Share Point site deployments projects for major revenue making divisions of the company.

10. Managed in access of 60+ personnel at any given time as project resources on projects with budget costs in access of $14M.

11. Led establishment of systems development protocols

12. Planned, organized and lead technical aspects of high-impact projects to a successful conclusion.

13. Motivated to take ownership of tasks and the determination to drive project to completion

14. Managed the efficient and effective applications and tools consistent with established specifications and business requirements.

15. Was responsible for the design, coding, testing, debugging, documentation, delivery and support of the Web Applications Team.

16. Provides technical support for user issues; troubleshoots problems and takes corrective action on a timely, effective basis

17. Successful at generating enthusiasm in personnel to enjoy work at all times.

18. Created and managed detailed project plans utilizing an integrated scheduling and resourcing tool such as Microsoft Project & Clarity.

19. Planning and facilitating status and project review meetings.

20. Providing leadership and appropriate recognition to project team members.

21. Participating in program presentations, post project reviews and identification and recommendation of opportunities for improvement.

22. Demonstrated how to have strong interpersonal skills; the ability to work well with people from many different disciplines with varying degrees of technical experience or competency.

23. Ensured project documentation is completed and maintained as the project changes or refines over time. Responsible for project plans and tracking progress against the plans.

24. Worked with project team members to clarify assignments and deliverables; arrange reviews of quality of work, and manage integration of the project team.

25. Use technical and functional knowledge to remove roadblocks within the standing team and identify technical risks (risks with architecture, design, patterns, performance, etc.)

26. Facilitate effort estimates with the team to support release, iteration, and project forecasting / funding process within the Business Solution Area (BSA)

27. Understanding of contractual obligations as related to projects

Systems Engineer, MDSERVE, Inc March 2005 – December 2007

1. Managed Day-to-day operations and administration of virtual and physical servers.

2. Performed Implementation and continuous improvement of application infrastructure.

3. Adhered to Change/Configuration Management procedures and policies.

4. Researched and investigated problems and development of viable solutions and reported recommendations clearly and effectively to the team.

5. Lead the development and integration of server/workstation system products.

6. Launched the Citrix 4.0 farm to migrate customers from Windows Terminal Services to Citrix Platform.

7. Worked with sales & customers for complete server solutions for the PM/EMR applications.

8. Worked with team members, on-site consultants, partners, companies, third parties, and clients to define, develop and deploy technology solutions on small projects or engagements.

9. Evaluated technologies and determined strengths and weaknesses of technology architecture, implementation and suitability; recommends solutions to ensure consistency with the company vision.

10. Researched technological advancements to ensure that information systems are continuously improved and aligned with industry and company standards; designs and provides updates to standards to enhance company solutions.

11. Provided best practices to follow for local and remote systems including user administration, automation, patch management, backup and restore, capacity/log monitoring, clustering, replication and migration.

12. Participated in IT projects through the design and development stages, preparing a technical design that reflects business requirements and is consistent with IT Strategy and overall IT Architecture.

13. Evaluated new technologies and developed project proposals for new IT services, including pilots and production applications and services.

IT Manager, Colt International - March 2001 – November 2005

1. Established project deadlines and hold team members accountable.

2. Prioritized projects, monitor progress and keep projects on time and on budget.

3. Ability to delegate day-to-day tasks and project work to IT staff.

4. Ensured compliance with all applicable rules, regulations, standards, policies and procedures.

5. Initiated any actions necessary to correct deviations.

6. Oversee the technology operations at all of the company*s remote sites.

7. Research and qualify outside vendors providing technology-related products and services.

8. Help maintain and continue to develop the company*s disaster recovery planning/testing strategy.

9. Managed projects, including incorporation of project management best practices

10. Acted as liaison for management, end users, and service providers, providing multi-level communications

11. Exercised independent judgment and discretion in defining system problems and solutions

12. Developed and challenged the IT staff to develop as leaders.

13. Anticipated internal client needs and propose alternative business solutions.

14. Performed other duties as may be assigned.

15. Work with management on all new hardware and software evaluations, system selections and implementations.

16. Develop detailed project plans.

17. Performed other duties as may be assigned.

Extensive Technical skills used in last 12 years:

1. Experience in Windows Server 2000/2003/2008 and Active Directory, with experience in patch management/distribution

2. Experience with server auditing and compliance tools.

3. Extensive experience with Citrix Presentation Server, XenApp, VMWare

4. Highly skilled in troubleshooting connectivity issues and OS related issues.

5. Highly experienced with server clustering EMC SAN, Isilon NAS

6. Altiris Server

7. SharePoint, Microsoft Project, EPM

8. SQL 2000/2005 Enterprise/Standard

9. Construction Management, Data Center build outs.

10. Data Center consolidation

11. Vessel and Oil platform server room build outs.

12. Experience in IT infrastructure design, build, transition, and operational arenas

13. Solid knowledge and understanding of servers, switches, storage, and databases

EDUCATION

1991, Furr High School Graduate

1995, University of Maryland, (University College) Bachelor, Business Admin. (Pending retake 6 hrs)

* PMP Certification in progress (currently approved to take exam, in studying phase)

References available upon request

Recommendations (Provided by Linkedin.com)

George Chapa, Vice President of Quality Assurance and Client Support, MDSERVE, Inc (colleague)

worked with Troy Roberts

"Working with Troy at Chorus (Formally MDServe) was a great experience. Being responsible for two departments at the time I had to depend on Troy to handle my IT needs at a moment's notice. Client support at a company that hosted the Practice Management Application of Community Health Centers across the country, being able to depend on systems being online at all times were crucial. Troy would always go above and beyond to not only keep systems going but communicated with the clients to always verify that they were happy. I would look forward to working with Troy again some day!" June 26, 2009

Brenda DeFrayne, Vice President of Client Services, MDSERVE (colleague)

managed Troy Roberts indirectly

"Troy was an integral part of the Sales / Implementation team at MDServe. He was able to speak to the client and understand exactly what was needed. He always made sure that the client's needs came first and did whatever was in his power to make sure the client's needs were satisfied. He was a pleasure to work with and I would recommend him for any position." July 10, 2009

Bill Bullard, Sales / Marketing International Operations, Colt International (colleague)

worked with Troy Roberts

"Troy has always been a result oriented person. Whenever a project or request was created and passed to him and his team, it was treated as if nothing else mattered except the completion of your request. Troy on numerous occasions worked long into the night to reach the goal at hand. A strong member to any team and asset for the company, we were lucky enough to have him on the team." July 2, 2009

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