Customer Service Training
Resume:
RESUME OF SHERRI HASSEN
Little ELM, TX 75068
************@*****.***
Objective: Professional qualifications with years of combined experience in
Information Technology, Customer Service, Client/Vendor relations and team
building. Detail-oriented, resourceful problem solver, with effective
critical thinking skills. Strong project management, client-relations, and
analytical skills. Excellent communication skills, oral, written, follow
up and time management skills. Additional qualifications with the ability
to lead and motivate teams to achieve organizational goal, work
cooperatively with professionals from a variety of backgrounds and a leader
who assumes responsibility and delivers results.
QUALIFICATIONS:
> Outstanding communication skills at all levels, including the ability
to communicate technical concepts clearly and concisely. Expert
presentation and training abilities.
> Advanced computer literacy on multiple computer platforms, Knowledge
includes hardware, networking principles, database, word processing,
spreadsheets, operating systems, publishers, and personal management
software.
> Excellent business skills including course development, customer
service, personnel management, project management, team building, and
conflict resolution.
EDUCATION: BACHELOR OF SCIENCE, COMPUTER INFORMATION SYSTEMS
GRAMBLING STATE UNIVERSITY, GRADUATION DATE 12/2000
EXPERIENCE:
Denton County Sheriff's Department Denton, TX
7/04-present
Technical Analyst
. Manage changing workloads, priorities and/or work assignments to
achieve desired results.
. Supervises, coach, and evaluate new hires while in training and
counsel when necessary to address areas of improvement.
. Designs technical and non-technical training which relates directly
to achieving a desired performance level and proficiency with
internal product and processes; familiarizes trainers with developed
or updated modules.
. Read, interpret and apply multiple technical
. Assists in the evaluation and implementation of new courseware and
training methods.
. Works closely with team members in planning and monitoring training
projects to identify allocation requirements, scheduling, and
resources needed for implementation.
. Return telephone calls, respond to emails and initiate interviews
within prescribed timeframes.
. Attends meetings and work with various subject matter experts as
needed to develop, enhance, or update training programs.
.
( Sherri Hassen's Resume Continue)
. Prepare agendas for meetings and schedules
. Determine which tasks have the highest priority based on knowledge of
Agency and local goals and objectives.
. Analyze customer needs and make proper determinations and referrals
based on the information provided along with analyzing new policies
and procedures
. Analyze customer needs and make proper determinations and referrals
based on the information provided
. Resolve administrative problems and inquiries
. Prepare, modify documents such as emails, reports and meeting
minutes.
. Schedule and coordinate meetings, appointments
. Schedule all travel arrangements for managers or supervisors.
. Record, compile, transcribe the minutes for all the meetings
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Washington Mutual
Euless, TX 10/02-7/04
Loan Officer
. Provide paying and receiving services to customers daily.
. Sell and process routine deposit accounts and related bank services,
refer customers to other bank products in Financial Center.
. Provide various types of mortgage and consumer lending for internal
and external customers.
. Strong oral, written, communication skills, teller and retail
experience.
. Analyze situations that involve potential fraud and make proper
referrals.
. Analyze legal documents and make determinations based on the
documentation provided.
. Manage changing workloads, priorities and/or work assignments to
achieve desired results.
Home Depot
McDonough, GA 1/01-10/02
Help Desk/Customer Service Representative
. Talent for identifying customer needs and presenting appropriate
company product and service offerings.
. Demonstrated ability to gain customer trust and provide exceptional
follow-up, leading to increased repeat and referral business.
. Track record of assisting in the design and implementation of
reporting procedures that reduce labor costs and improve customer-
satisfaction ratings.
. Expertise in resolving escalated customer service issues.
. Troubleshoot software and hardware for internal employees.
. Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft
Outlook.
. Provide technical training to groups
. Provide advice and guidance to customers
. Update and install system software and/or hardware on a regular basis
with or without assistance
. Assess systems needs, troubleshoot problems, and recommend solutions
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate