Customer Service Sales

Rhonda R. Bishop **********@***.***

Phone: Home: 704-***-****

Address: **** ***** ***** *****, #*** Charlotte, NC 28210

CAREER OBJECTIVE

To secure a challenging position in a progressive company where I can

utilize my Customer Service

and Sales experience.

BACKGROUND SUMMARY

15+ years of Customer Service and Administrative experience at DTE's

Energy Call Center.

Dedicated team player, strong organizational and interpersonal skills.

Highly recognized

as being attentive, reliable and a committed professional. I also

possess 10+ years of sales

experience.

PROFESSIONAL EXPERIENCE

Currently hold the following Insurance Certifications

. Long Term Care and Medicare Supplement

. Health Insurance

. Life Insurance

ONE24 - Charlotte, NC - Home Business Feb 2011 -

August 2011

Sales Consultant

Responsibilities:

. Recruit and screen candidates.

. Present business opportunities to candidates.

. Network for new business opportunities.

. Cold calling and prospecting.

. Product Presentations.

SENIOR LIFE SERVICES - Charlotte, NC Feb

2010 - June 2010

Insurance Sales Agent

Responsibilities:

. Appointment setting.

. Sold Final Expense Insurance.

. Provided group presentations on the importance of insurance.

. Responded to needs and concerns to build client relationships.

PHYSICIANS MUTUAL INSURANCE- Charlotte, NC May

2009 - July 2009

Insurance Sales Agent

Responsibilities:

. Appointment setting.

. Cold calling.

. Sold Life Insurance.

. Sold Medicare Supplement Insurance.

SENIOR SOLUTIONS / PREMIER FINANCIAL - Charlotte, NC

March 2009 - May 2009

Insurance Sales Agent

Responsibilities:

. Sold Long Term Care and Life Insurance.

. Appointment setting.

. Network for new business and referrals.

APPLE COMPUTER / NCO FINANCIAL SYSTEMS - Charlotte, NC Oct

2008 - Dec 2008

Human Resource Coordinator

Responsibilities:

. Performed background data entry.

. Distributed paychecks to employees.

. Demonstrated customer relations skills.

. Ability to manage relationships at any level.

. Assisted with Apple Computer's Open House.

. Ensured that all forms were properly completed.

. Reviewed online recruiting database for candidates.

. Presented and reviewed the pre-employment testing.

. Conducted follow-up calls to ensure proper start date.

. Proven experience working in a detailed, deadline driven

environment.

. Provided rapid response to payroll issues, benefits and HR issue

questions.

. Provided routine administrative support for HR, including phone

screening, mailing,

filing, copying, etc.

MELALEUCA, Idaho Falls, ID - Home Business

May 2004 - Oct 2008

Sales - Independent Marketing Representative

Managed organization and daily business operations.

. Recruited and screened candidates.

. Presented business opportunities to candidates.

. Networking for new business opportunities and referrals.

. Cold calling and prospecting.

. Consulted with customers and sold wellness products.

. Conducted follow-up calls to ensure proper enrollments.

. Facilitated training and conference calls.

. Coaching and mentoring team members to reach monthly goals.

. Provided organizational goals and manage daily operations of the

business.

DETROIT EDISON COMPANY - Detroit, MI 48226

June 1976 - June 2000

Subsidiary of DTE Energy, the largest utility

company servicing over 2.5 million customers in

Southeast Michigan.

Senior Support Specialist 1995 -

2000

Assisted Director of Service Center Operations with all aspects of

daily operations.

. Performed administrative duties.

. Excellent organizational skills.

. Scheduled meetings for Directors and Managers.

. Demonstrated good communication skills and phone etiquette to

enhance

Organizational efficiency.

. Accurately processed payroll data for over 25 employees.

. Project Coordinator; scheduled training for over 300 linemen to

ensure continuous safety procedures.

. Posted and maintained job openings for over 500 employees to ensure

work force availability.

. Demonstrated strong interpersonal communication skills to achieve

effectiveness.

Assistant Supervisor of Call Center

1992 - 1995

Responsible for efficient operations of daily activities and assisted

the Supervisor.

. Demonstrated strong analytical and problem solving skills to reduce

complaints.

. Investigated customers billing inquires to ensure accuracy.

. Handled escalated phone calls to ensure customer satisfaction.

. Trained and developed employees.

. Monitored employee calls and provided feedback to improve

performance.

. Resolved customer complaints to increase customer satisfaction.

. Demonstrated ability to multi-task and prioritize in a fast pace

environment.

. Interacted with multiple departments on a daily basis to ensure

customer billing complaints were resolved in a timely manner.

. Monitored and revised daily work schedule for employees to meet the

department's productivity objectives.

. Worked 16 hours per day during catastrophic storms to ensure safety

and power restoration.

Customer Office Senior Representative

1981- 1992

Responsible for handling customer inquires.

. Processed customer payments to maximize revenue.

. Scheduled payment agreement on delinquent accounts to avoid service

interruption.

. Ability to resolve estimated and high bill complaints.

. Resolved and facilitated all customer inquires.

. Sold promotional merchandise to meet sales objectives.

. Received monthly sales award for highest sales.

Other Related Positions at Detroit Edison Company

1976- 1981

. Customer Service Telephone Representative.

. Field Collection Representative.

. Credit and Collection Representative.

Education / Training / Professional Licenses

. Graduate, Murray-Wright High School, Detroit, MI

. 15 Hours of college credits at Oakland Community College,

Farmington Hills, MI

COMPUTER SKILLS

. Taleo

. Fast Track - Vericon

. MS Word, Outlook and Excel

PROFESSIONAL EDUCATION LICENSES:

. Medicare Supplement and Long Term Care License

. South Carolina Non-Resident License

. Life Insurance License

. Health Insurance License

TRAINING & CERTIFICATES

. Legal Hiring Practice Training, 2008

. Taleo Training, 2008

. Recruiting Training, 2005

. Nx-Level Entrepreneur Training Institute, 2002

. Franklin Time Management, 1995

. Dale Carnegie Course, 1991

. Certificate of Achievement for Utility Customer Relations

Training, 1991

. Customer Service Information Training, 1979-1990

Contact this candidate