Quality Director

EDDY WONG

**** ******** *********, *** *****, CA 92130

Home Phone: 858-***-****

Email: ******@*******.*** (Home)

RESUME SUMMARY

Executive career in quality management spans world -class enterprises and multi-national organizations. There is evidence

of consistent success in process improvements, supplier development and organizational excellence.

CORE COMPETENCIES

Characterized by peers and senior executives as a strong, decisive, hands -on manager – analytical, innovative, dedicated,

quick-thinking and tenacious – possessing exceptional problem solving and decision -making skills. Demonstrated abilities

include:

Quality Assurance Control/Standards Project Planning and Scheduling

Budget Planning Analysis and Control Problem Solving & Change Management

Internal/External Customer Relations Organizational Management & Development

Team Building, Mentoring & Leadership Quality Process Development/Improvement

PROFESSIONAL EXPERIENCE

HILITE INTERNATIONAL, SUZHOU, CHINA

Quality Manager – Expat Assignment (4/12 to 6/13)

A senior member reporting to General Manager of Asian Operation s; responsible for all quality related issues including

quality assurance, quality control and supplier quality.

Organizational Management - Developed the data management system for data collection of the measurement

equipment and tool

Quality Management – Achieved the ISO/TS16949 Letter of Conformance

Performance Improvement – Improved the FTY to 85% by improving the quality of parts and achieved 10 ppm of

cleanliness test rejection by improving the manufacturing process and supplier cleanliness performance

About Hilite International

Hilite is the reliable and competent automotive OEM that develops and manufactures camphasing systems and control

components for automatic transmissions.

LANTRONIX, IRVINE, CA

Quality Assurance Manager (5/09 to 11/11)

Leadership team member, reporting to the Vice President of Operations, of a $50M networked equipment company.

Primary accountabilities involved providing the quality strategy for the organization & management of the Corporate

Management System, and managing quality processes with contract manufacturing outsourced programs.

Organizational Management - Developed the system for data collection of the KPI for the organization and drove the

continuous improvement program

Quality Management - Took ownership and drove the holistic improvement system in the organization; Lean Six

Sigma projects are part of quality management system initiatives

Performance Improvement - Reduced the ARR and DOA of 2010 to 80% by returning the RMA to the suppliers for the

failure analysis

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Process Enhancement – Improved the Dock-to-Stock parts by 80% by implementing the 3 party inspection and the

source inspection

About Lantronix

Lantronix is the industry leader in secure communications solutions to connect and control any type of equipment via the

Internet.

PROVIDENCE ENTERPRISE LTD, HONG KONG/CHINA

Director of Quality (7/08 to 5/09)

Executive team member, reported directly to the Chief Executive Office for a $100M Contract Manufacturer that

produced medical devices/components and consumer appliances. The team consisted of 3 Senior Managers and a total of

300+ QA/QC employees with a department budget of $2M. Held quality strategy, quality assurance processes,

organization and budget accountability.

Project Management – Successfully managed and launched the $5M BRAUN project to production

Organizational Process/System Improvement - Drove continuous improvement by taking a leadership role in driving

Lean Six Sigma program in the factory

Process Improvement/Cost Reduction - Improved the system to tracking the quality cost and implemented the

improvement plan to reduce the quality cost by 10%

Quality Assurance/Compliance - Provided leadership of teams to successfully obtain ISO14971 certification

About Providence Enterprise

Providence Enterprise is a full service contract manufacturer dedicated exclusively to the production of Medical &

Healthcare Products/Devices, Automotive Components/Assemblies and Household & Consumer Products/Appliances.

Providence has several injection molding workshops directly feeding to its assembly. The company has 10K and 100K

clean rooms for molding medical components. Providence has obtained the certification of ISO9001, ISO13485,

ISO/TS16949, ISO14971 and ISO14001.

PRECISION ENGINE CONTROL, San Diego, CA

Quality Manager (3/06 to 7/08)

A senior member of quality leadership reporting to the Director of Operations for a $20M fast -paced valve and actuator

manufacturer. Primary accountabilities involved developing the business plans for the oper ations and establishing the

long term quality strategic plan for the company.

Process Improvement/Cost Reduction - Led the Lean Six Sigma team to achieve the objective of cost reduction

exceeded 1% of sales in 2007 & 2008

Organization Management - Re-defined quality standards for the company and implemented Six Sigma Yellow Belt

training program

Quality Assurance/Compliance - Took leadership of team to successfully obtain achieving UTC Competitive Excellence

(ACE) Bronze medal in 2008

New Technology Development - Utilized the Weibull Analysis to predict product failure rates and quantify

improvement activities to reduce warranty costs by 20% on an annual basis and reduce return rate to less than 5%

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About Precision Engine Control (PECC)

PECC provides controls, valves and actuators to some of the largest and best known manufacturers of industrial gas

turbine engines in the world such as Solar Turbines, Rolls -Royce, Honeywell, etc. PECC has been ISO9001 and AS9100

certified meeting these quality standards as well as other stringent product certifications such as PED and ATEX. Hamilton

Sundstrand Company, a subsidiary of United Technologies Corporation (UTC), has acquired PECC on February, 2007. UTC

is a diversified company that provides high-technology products and services to the aerospace and building industries.

EATON POWERWARE, SAN DIEGO, CA

Supplier Quality Project Manager (5/99 to 3/06)

Primary accountabilities involved the managing the China based contract manufacturers to e nsure new products always

fulfilled the agreed specification as well as met and exceeded customer expectation at optimal cost of quality.

Process Improvement/Cost Reduction - Coordinated field data with the supplier and helped implement a return

process that gave suppliers visibility into field failures. This activity has resulted in very significant warranty reduction

savings of over $2 million in 2003.

Cost Reduction - Regularly held the Value Analysis Workshop at the supplier site; worked with the supplier team on

the cost reduction projects and achieved $100K of savings in a year; in return for 1% price reduction of the product.

Process Improvement - Successfully implemented the On-going Reliability Test (ORT) program at suppliers and

Mexico factory. In one instance, a supplier experienced a failure in ORT that led to the early correction of a design

issue and minimized a field return and customer inconvenience incident.

Supplier Management/Development - Performed leadership to promote Lean Six Sigma to the Asian suppliers for

process improvements; coached and mentored Green Belts and trained Lean Sigma tools and methodologies to the

Asian suppliers.

About EATON Powerware

EATON Powerware Division is a global leader in uninterruptible power system ( UPS) technology, and is part of EATON, a

global leader in electrical systems and components for power quality, distribution and control. Eaton Quality System is

composed of two basic elements: an ISO 9001-based Quality Management System and Eaton-specific Quality

Management practice based on industry best practice and international standards (e.g. TS -16949:2002 and AS 9100:2004)

and other sources.

BRAUN THERMOSCAN, SAN DIEGO, CA

Quality Manager, Asian Operations (11/90 to 5/99)

A senior member of quality reporting to the Vice President of Quality for a $10M medical device company.

Accountabilities included overseeing the operations in Asia; the team included three local engineers to perform the

sourcing inspection, process audit and validation test at the contract manufacturers’ site.

Existing Business Support – Provided timely and reliable analysis of customer complaints, and forwarded information

to Regulatory Affairs representatives and the manufacturer where indicated for cor rective action.

Performance Improvement – Developed the testing and analysis techniques to improve stability and performance of

pyrosensors, and reduced the failure rate of pyrosensors by 20%

Process Improvement/Cost Reduction – Developed and qualified a “go-no go” gage system to simplify the functional

testing of probe cover and eliminated the operator fatigue; software consultants were too expensive and took too

long

Supplier Development - Provided considerable factory support to the suppliers with improv ements to existing

production and in the start-up of new products; the star suppliers had consistently met their quality and delivery

commitments and were awarded Thermoscan’s 1994 Total Quality Awards

About BRAUN Thermoscan

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Therrmoscan designed, developed and manufactured ear thermometers (class II device) that determine body

temperature by measuring the heat generated within the human ear. The products are US FDA approval. Thermoscan is

ISO 9001 registered and FDA QSR (cGMP) certified. In 1995, Thermoscan was purchased b y the Gillette, which also owns

BRAUN, Inc. Gillette, in an effort to take advantage of the BRAUN brand name, began printing "BRAUN" on Thermoscan

products manufactured after 1996. In 1999, BRAUN decided to shut down of the operations in Asia, to realign the

business, and to transfer the responsibilities to Germany.

MONITOR LABORATORY, SAN DIEGO, CA

China Project Manager (1/85 to 11/90)

Successfully managed the technology-transfer project of $3 million with China, and provided the leadership in

planning shipment of products/parts to China and necessary technical support including product training

About Monitor Labs.

Monitor Labs. is the leading supplier of environmental air quality and process monitoring instruments and systems. The

company was acquired by Lear Siegier Measurement Controls Corp and moved to Englewood, Colorado in 1989.

SIGMA INFORMATION SYSTEMS, HONG KONG

Senior Quality Assurance Engineer (5/79 to 9/84)

Performed the failure analysis on the field returns and reported the failures to the management for the improvement

of quality.

Set up a customer service center in China, which provided the installation and maintenance of computer system to

China customers; reported monthly customer service to the management.

FAIRCHILD SEMICONDUCTORS, HONG KONG

Product Engineer (3/78 to 5/79)

Resolved the technical issues on the Linear Integrated Circuits production line including verification of the test

equipment problem.

Identified and resolved the problem of the products and improved the test yield.

EDUCATION

MS, Control Engineering, University of Manchester, 1978

BS, Electrical Engineering, National Cheng Kung University, 1974

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PROFESSIONAL AFFILIATIONS

Certified Master Black Belt by Aveta Business Solutions in 2008

Certified Quality Engineer by American Society for Quality in 1988

Certified Reliability Engineer by American Society for Quality in 1989

Certified Six Sigma Black Belt by American Society for Quality in 2002

Certified Achieving Competitive Excellence (ACE) Associate by United Technologies in 2008

Certified Quality Management System Auditor by RAB in 2001

PERSONAL DATA

Married with two children

Excellent Health

US Citizenship and Hong Kong Resident

Bilingual skills in both English and Chinese (Mandarin and Cantonese) Dialect

Willing to travel and/or relocate

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