Engineer Manager

Staci Walton

**** **** ****** **********, ** ****8

510-***-**** e-mail *************@*****.***

OBJECTIVE: A challenging analytical position that will offer opportunities for professional

growth and advancement.

TECHNOLOGIES:

1. MS Windows 7, UNIX

2. Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) MS Project, Visio,

SharePoint, Lotus Notes

3. Vantive, Remedy, PeopleSoft, Salesforce.com, Oracle, SAP

4. MySQL, Microsoft Access

5. HTML, SQL, Javascript

6. TCP/IP, DNS, SMTP

EDUCATION:

Bachelors of Science, Information Systems University of Phoenix

MBA, Project Management Keller Graduate School of Management

PROFESSIONAL EXPERIENCE:

Genentech, Inc.-South San Francisco, CA 05/2012 – Present

Learning Management Systems Administrator

1. Researched LMS customer requests, issues, and questions and provide suggested

resolutions

2. Responsible for troubleshooting systems issues in the LMS and managing the intake tool

request queue

3. Ensured appropriate training was assigned to customers positions, to operate in a GMP

environment

4. Generated SAP and Business Intelligence reports to show training completion to ensure

state of compliance per GMP standards, to support audits and inspections, and to report

against department or site goals

5. Established documented processes, including stepwise instructions illustrating the

business process being executed in the application

6. Actively participated in project teams with Client Managers to identify issues and

training gaps, while ensuring they are resolved and executed to project timelines

7. Perform monthly audit of functional area to ensure compliance or initiate discrepancy

8. Partnered with functional area leads, subject matter experts, and stakeholders to

determine training needs

9. Collaborated with Instructional Designers to create course content

10. Created metrics for better visibility of proficiency level

11. Trained functional area leaders on LMS reporting functions

Kaiser Permanente-Oakland, CA 09/2007 – 11/2010

Business Systems Analyst

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12. Created use cases, detailed functional requirements, systems requirements, and any other

information necessary to support requirements definition and management

13. Developed scripts and queries for data manipulation. Ensured data integrity across

systems.

14. Ensured the accuracy of data loads by running a database query and utilizing Microsoft

Access to compare the files

15. Liaison between IT and HR during upgrades, purchases, and installations

16. Partnered with business users to define and document functional and non-functional

requirements and total solution proposals

Served as administrator for the Learning Management System. Responsible for user

17.

identification, training modules and communications, website postings/updates, and

online training setup

Satisfied internal requests to append human resource data to the PeopleSoft database

18.

Developed and analyzed audit reports; assess and recommended file transmission

19.

methods

Created Remedy trouble tickets for systems issues

20.

Maintained PeopleSoft Human Resources module and KP Learn LMS

21.

Wells Fargo-Concord, CA 08/2004 – 04/2007

Senior Mortgage Account Manager

1. Provided information to borrowers and related parties about loan options, documents,

market conditions and other requirements necessary to close the loan

2. Analyzed and reviewed new loan guidelines, updates, programs and changes

3. Reviewed financial statements, applicable ratios, credit reports, fraud detection

techniques, report preparation, re-negotiation of loans, compliance reviewed

administration, provided performance feedback, communicated with customers

•

• Payment Processing Inc-Fremont, CA 03/2001 –

07/2004

• Senior Technical Support Specialist

• Installed and integrated merchant Point of Sale software including ICVerify, PCCharge,

and Authorize.net. Worked with cross-functional teams as necessary to resolve cases

• Built download files for Point of Sale terminals. Created gateway accounts.

• Assisted merchant clients and outside sales reps with extensive software and terminal

implementation.

• Researched, troubleshoot, and debugged cases to determine the root cause and updated

internal knowledge base

• Trained new sales reps on products, features, and functionality. Tested potential software

and reported its features to upper management

• Acted as the liaison while resolving issues between the merchant, point of sale and

merchant processors including Visa and Paymentech etc.

• Presented proposals for partnerships to various merchant platform processors and

software/hardware vendors (i.e. Visa and Go Software)

•

Pilot Network Services -Alameda, CA 05/1999–

06/2001

Technical Support Engineer Tier II/ Network Security Queue Manager

Created and managed incoming trouble ticket assigned to appropriate technician or engineer.

Provided clients with status on work requests resolutions. Duties include making changes to

customer's mail, such as account setup, password and domain name registration request and

make corresponding DNS record changes, and customers profile

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Monitored and analyzed service logs and network activity, detect exception conditions, and

take appropriate action.

Registered Domain names for domestic and international customers. Prepared confidential

information for off site library for back up tapes. Managed host master inbox.

Implemented procedures to efficiently identify and resolve equipment problems and

maintained system operations for customers.

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