Objective Project
Resume:
MRS.SWATI D.SHIVALKAR
Email: *********@*****.***
(: 095********
Objective
My objective is to secure a position of responsibility in an organization, which
Ø1 gives me an opportunity to serve the organization & the society using my knowledge with my full dedication.
* Ø2 Shapes my professional career and guides it on a progressive path, allowing me to grow with the organization.
Academic Profile
BA (Bachelor of Arts) from SGB Amravati University with 59%
HSC from Amravati with 58%
SSC from Amravati Board with 57%
Work/Project Experience
working with Tata Bussiness Support Services (TBSS) Inbound process.
Client: Tata Bussiness Support Services (TBSS)
Duration: Till Date 5April 2012 to 5April 2013
Clint: Bajaj Allianz Staffing Solution
Duration: 18 Months exp
Responsibilities
* Answer inbound calls
* handle on board clients in insurance.
* complete applications, service client accounts & handle claims.
* positive, upbeat phone presence and voice.
* Document the calls to ensure all information is captured
* Ensure one time call resolution
* Maintain accuracy of information given and documented
* Adhere to standard operating procedures required by the process
* Attend briefings, trainings/refresher sessions and meeting
* Personal Profile
* Name: Mrs.Swati D. Shivalkar
* Husband name: MR. D.S.Shivalkar
* Date of birth: 11 Jan 1983
* Marital Status: Married
* Language Spoken: English, Hindi, Marathi.
* Hobbies: Listening to music & Tracking
Corresponding Address: C/O:Mr. Dattatray Shivalkar
Diamond Vishal Paradise,
Sec(29),Dharmaraj Chowk
Near Akurdi Railway Station,
Akurdi, Pune – 411014
I here by declare that the above information is correct to the best of my knowledge.
Place: pune Mrs.Swati D. Shivalkar
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