Customer Service Manager
Resume:
David Flores
**** *** **** ******, *****, Florida, 33614 813-***-**** d **********@*****.***
Qualifications:
Currently in Tampa, Fl but I am in the process of relocating to Orlando, Fl.
I’ve quickly advanced in my career by dedicating myself to my properties. I go above and beyond what is
expected of me. I have accomplished outstanding performance, exceeding goals, and establishing rapport
with residents and vendors of the community. Proven ability to save costs and grow revenue of two under-
performing in a short period of time.
PROFESSIONAL EXPERIENCE:
Newport Property Ventures, Tampa, Florida 2010 – Present
Newport Square Apartments, Community Manager (August 2012 – Present)
• Direct all aspects of property management for 188-apartment community catering to private
residents.
• Negotiate with contractors and sub-contractors for various maintenance and renovation projects.
• Prepare monthly financial reports, oversee all expense and cost t racking, accounts payable and
receivable, and purchase orders
• Supervise four team members including 1 assistant manager and 3 maintenance professionals.
Recruit, hire and t rain personnel.
• Conduct extensive market and competitor research regarding occupancy, rent, and marketing
strategies.
• Monitor all aspects of building operation to ensure highest levels of customer service at all times.
• Communicate with residents, investigate and resolve issues.
• Prepare Lease and Paperwork for Section 8 residents, keeping an open line of communication with
Tampa Housing authority to insure a smooth move in process.
Accomplishments:
• Revitalized under-performing community with repairing & re-building resident & vendor rapport.
Careful attention to details in expenses and focus on income. Beginning of August when I took over
this community it was at 83%; by the end of August I was able to increase it to 89%.
• Turnaround property off “watch-list” in 2 months.
Newport Pinetree, Community Manager (January 2011 – July 2012)
• Directed all aspects of property management for 110-apartment community catering to private
residents.
• Negotiated with contractors and sub-contractors for various maintenance and renovation projects.
• Prepared monthly financial reports, oversee all expense and cost t racking, accounts payable and
receivable, and purchase orders
D avid Flores,
• Supervised three team members including 1 leasing agent and 2 maintenance professionals. Recruit,
hire and t rain personnel.
• Conducted extensive market and competitor research regarding occupancy, rent, and marketing
strategies.
• Monitored all aspects of building operation to ensure highest levels of customer service at all times.
• Communicated with residents, investigated and resolved issues.
Accomplishments:
• Revitalized under-performing community with repairing & re-building resident & vendor rapport.
Careful attention to details in expenses and focus on income. Beginning of January when I took over
t his community it was at 88%, I was able to maintain property at 95% – 97% occupancy.
• Won 2 free plane tickets for most collected property.
• Received NOI for property
Newport Square, Assistant Community Manager (July 2010 – December 2011)
• Responsible for assisting property manager with all aspects of property management.
• Reduced monthly delinquencies
• Met with prospective clients, and responsible for application and lease functions
• Processed move-out paperwork, and ensured unit condition walk through.
• Performed weekly market surveys
Accomplishment:
• Consistently received delinquency bonus.
• Received award for Best New-comer.
Canterbury Lane, Leasing Agent (June 2010 – December 2011)
• Responsible for assisting property manager with all aspects of property management.
• Met with prospective clients, and responsible for application and lease functions
• Processed move-out paperwork, and ensured unit condition walk through.
• Performed weekly market surveys
T-Mobile 2007 – 2010
Financial Care Representative
• Handled overdue and suspended customer accounts in order to setup a payment plan to restore
service
Accomplishment :
• Consistently met and exceeded collection and customer service goals on a monthly basis
Red Lobster 2004 - 2007
Manager
• Managed back-of-house employees in order to ensure the reliability and efficiency of staff
• Provided customer services to guests while dining
• Assigned and planed server floor charts
Server
• Maintained a clean and fresh appearance for the guest
• Assured that all customers & franchise expectations are met
• Responsible for transactions of guests, and cashing out at the end of each shift
• Assured that all workstations are cleaned and stocked
SKILLS
Fluent in Spanish, Typing speed: 40+wpm, Yardi, Proficiency in: Microsoft Word, Excel, PowerPoint,
Outlook, and Multiple Internet Search Engines.
TRAINING & EDUCATION:
Company Sponsored t raining in Fair Housing, Customer Service, Maintenance Safety, & Management.
Leto High School – 1995, GED
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