Customer Service Sales

THOMAS BAHTA

**** *** ** ** ********, WA • 206-***-**** • ******.*****@*****.***

TH

SUMMARY OF QUALIFICATIONS

Strong customer service and communication skills (verbal, written, and presentation).

Excellent interpersonal and time management skills, and able to work in fast-paced and

deadline-oriented environment.

Demonstrated flexibility and adaptability.

Personal drive and internal motivation toward high achievement and success.

Strong leadership skills and ability to work collaboratively and effectively within a team.

Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook).

EDUCATION

Bachelor of Science in Economics and Minor in Business Administration,

Washington State University • May 2012

PROFESSIONAL EXPERIENCE

Management Assistant June 2012 – present

Enterprise Rent-A-Car, LLC • Everett, WA

Coach, develop, and train employees to highest sales performance standards and develop and

facilitate staff training workshops to increase product knowledge.

Evaluate various business reports for trend analysis and strategic planning to drive results of the

business and execute strategic sales plans to increase productivity and grow the business.

Create high levels of motivation and inspire team to achieve results and increase employee

engagement and ensure a positive workplace.

Provide oversight and leadership and strategically identify, develop, and maintain Key

Performance Indicating analytics to support the store and team performance.

Engage proactive problem solving skills to address business challenges and issues while

managing the quality and accuracy of deliverables and results.

Oversee negotiated business contracts daily to ensure they are compliant with Enterprise

policies

Build and drive effective long lasting relationships with long term business accounts (Boeing,

Microsoft) departments through solid leadership to increase productivity and product sales

Effectively manage store inventory and merchandising for corporate audit compliance.

Developed a marketing plan to build relationships with local businesses, including insurance

companies, auto dealerships, and body shops to solicit Enterprise services

Built skills on managing profit, marketing sales, loss statements, managing time and basic

accounting/finance principles while working at a local Enterprise Branch.

Clerical Assistant

WSU Holland & Terrell Libraries • Pullman, WA October 2010-December 2011

Provide public services

Answer and route phone calls

Answer general inquiries;

Assist patrons with routine location and retrieval of library materials

File, type, data entry, database searches, photocopy, scan documents, inventory;

Handle library materials: prepare (marking, binding, coding), check in, check out,

Mending, prepare for mail or delivery, retrieve, shelve

Processed mail, make deliveries, run errands

May assist with opening and closing the library

Handled small amounts of cash for copy or vend machines.

Routine maintenance of media, microforms, and photocopy equipment.

Office Administrator September 2009– May 2010

Washington State University, Multi-Cultural Center • Pullman, WA

Coordinated multiple professional projects, meetings, presentations, reports, and travel

arrangements.

Compiled and processed expense reports, requests for reimbursement, and invoices in an

accurate timely manner.

Oversaw office operations, managed communications (phone and email), and managed

complex departmental calendar.

PROFESSIONAL DEVELOPMENT/ LEADERSHIP

Instant Tax Service (Intern) December 2011– April 2012

Tax preparer • Norfolk, VA

n Prepared and filed customers federal and state income tax return using up to date Drake

software to calculate maximum return

n Consulted on clients self employment (Schedule C) and prepared necessary documentation to

ensure maximum tax refund

n Handled all customer questions, comments and complaints using company protocol and healthy

effective communication skills

n Conducted all internal auditing to minimize margin of error by organizing client documentation

in social security numerical order

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