Service Technician

Michael S. Leakan

***** ******** ***** (C) 248-***-****

Apt. 3204

Novi, MI 48377 **********@*****.***

Field Service Technician with a practical working knowledge of automotive, laboratory, medical

and nuclear industries. Experience in building, installing, retrofitting and performing preventive

maintenance on equipment at customer’s site. Skilled at troubleshoot electronics to board level.

Install and fixed computers and software problems. Installed pneumatic and hydraulic lines in

manufacturer facilities. Installed Siemens logo series and RS Logix 500, 5000 PLC’s. Maintained

maintenance logs and service reports to ensure uptime and optimal efficiency. Led and maintained

several service territories throughout the U.S. Excellent professional reputation, strong work ethic

and communication skills. Domestic and International travel (US, Mexico, Canada, India and

China). Excellent professional reputation, strong work ethic and communication skills.

Professional Experience

Technology & Research- Utilized proprietary and customer software in conjunction with Microsoft

software. Competent in quickly programming and operating machinery with strong consideration for

production schedules and timelines. Experienced in “Clean Room” environment protocols and operating

guidelines. Improve technology resulting in increased production of 15 to 30%.

Troubleshooting & Problem Solving- Organized operating systems for key accounts, resulting in

substantial profitability and robust quality control measures. Optimized and maintained systems for

accounts that resulted in reduced downtime and operational efficiency. Setup systems and updated

software that resulted in 60 % production improvement. Incurred 97% client satisfaction which

consistently generated new referrals and business.

Management & Supervisory Skills- Managed a highly effective team to meet department sales and

service objectives. Built strong and productive teams providing training and management advanced

technical and field support.

Employment

Knight Global Auburn Hills, MI 2010-Present

Servo Field Service Technician

Good understanding of controls, electrical, hydraulics, pneumatics and mechanical concepts. Work in

many different types of Industries, installations national and international. Work independently. Read

electrical, pneumatic, mechanical prints. Have very good troubleshooting skills, knowledge of machining,

fabrication and have a good mechanical aptitude. When not on the road work in-house building new

equipment and repairing customer equipment. Computer knowledge using Microsoft.

*Majority of work with servo tools but backed up and worked repairing pneumatic tools.

Michael Leakan pg.2

Air Gage Company Livonia, MI 2006-11/2009

Senior Field Service Technician

Calibrate newly built equipment in house and ran gage R&R to ensure accuracy. Fixed defective

equipment and sent back to customers. Led and managed the installation of equipment at customer

facilities domestically and internationally. Communicated with engineers regularly on design and

software problems to ensuring quick resolution.

*Worked in India (TATA Motors) and China (GM) thru out the 2008.

CP Techmotive Novi, MI 1999-2006

Senior Field Service Technician/Assisted Manager

Assisted with managing 14 team members in daily job activities, workload distribution and technical

training. Repaired DC electric tools in house as well as at key automotive facilities (GM, Ford, Chrysler

and Tier 1&2 Suppliers). On call every 8 weeks providing 24-7 support.

* Worked 3 years at the Toledo Jeep Liberty facility. Started the install thru the completion of Engineer

and operator training.

TRW-Nelson Stud Welding Division Livonia, MI 1996-1999

Senior Field Service Technician

Maintained 10 GM high profile accounts in a 60 mile radius of Detroit, Mi. Managed spare parts

inventory within territory ensuring parts were on hand for failures and schedule maintenance outages.

Interacted with plant Engineers and technicians to maintain communication on recording up time of

equipment.

Plasma-Therm Plymouth, MI 1993-1996

Service Engineer

Installed specialized prototype etching and deposition equipment in the flat panel industry for key

government programs like the Apache Helicopter and Space shuttle. Worked in a clean room for 3 years

maintaining equipment and training support staff. Reported all aspects of repairs and maintenance to

management. Calibrated and maintained RF generators requiring knowledge of electronic circuitry.

Fisons Instruments Philadelphia, Pa 1985-1993

Senior Field Service Technician

Installed, maintained and calibrated highly sensitive ICP and DCP scientific analytical equipment.

Maintained RF generators along with Edward and Leybold vacuum pumps.

*Service territory of 100 customers within the Eastern United States.

*Worked in hospital, laboratories and nuclear environment with a level 2 government security clearance.

Education

Control Data Institute Philadelphia, Pa 1983-1985

* Associates Degree in the Sciences of Electronics

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