Customer Service Manager

Denybeth R. Melendez

**** ** ***** **. *****, Fl. 33178. Phone: 407-***-****. E-mail:

********@*****.***

Executive Summary

To obtain a challenging and demanding position with an organization holding

me accountable for various responsibilities in order to effectively utilize

my education and experience

Education

Master of Science in International Bus. Admin

Present

NOVA Southeastern University Ft. Lauderdale, FL.

Bachelor of Science Candidate in Bus Admin

September 2012

Carlos Albizu University Doral, Fl

Associates of Science in Business Management

April 2009

Everest University Orlando, FL

Business Experience

Atlantic/Pacific Management, Inc. North Miami Beach, Fl Feb

2013- Present

Administrative Assistant

. Help during start up process, set up and organize filling

system for office

. Create daily logs for Front Desk, Receiver, Housekeeping,

Maintenance, others

. Conduct Owners orientations

. Enter information of new owner on the system

. Review Contractor packages for unit modification

. Prepared letters of approval for unit modification

. Inspections of cleanest of the building

. Assist unit owners, tenants, contractors with different

questions

. Contacted unit owners in arrears regarding payments

JM Machinery USA, LLC. Miami, Orlando & Venezuela Jan 2007-

Feb 2013

Executive Assistant

. All aspects of conference and meeting planning

. Make international and domestic travel arrangement for company

executive

. Handling international shipping and correspondence

. Document translation from English to Spanish for filing in

Venezuela

. Handling international customer issues and concerns

. Maintaining schedule for corporate executive

Continental Group Inc. Miami, Fl

May 2011- Jan 2012

Assistant Property Manager

. Prepared monthly management report detailing financial and

operational aspects of a condominium association with 380

units and an annual budget in excess of $1.2 Million

. Assisted in coordination of various capital improvements which

included but are not limited to renovations of the parking

lot, swimming pool and roofs

. Gathered potential renters approval package and coordinated

credit and background checks required

. Handled association correspondence including notices of board

meetings, elections, resident violations and warnings

. Conducted monthly Safety Meeting

. Contacted unit owners in arrears regarding payment

. Answered unit owners questions

Hugo Boss Orlando, Fl

August 2009-Nov 2010

Assistant Sales Manager

. Responsible for all facets of store opening and closing

. Responsible for cash management which included closing out

registers and daily bank deposits

. Trained employees on corporate and store policies and

procedures

. Ability to maintain the visual merchandise up to company

standards

. Maintained and ordered all store inventory of supplies on a bi-

monthly basis

. Set sales staff goals and provided them with feedback on

achievements on a monthly basis

. Handle escalated customer service requests and complaints

Gymboree Orlando, FL Oct 2008-

April 2009

Assistant Manager

. Responsible for all facets of store opening and closing

. Responsible for cash management which included closing out

registers and daily bank deposits

. Maintained records and made daily bank deposits

. Trained employees on corporate and store policies and

procedures

. Handled customer service requests and complaints

Victoria's Secret Co. Orlando, FL June 2004-

Sept 2007

Sales Leader

. Responsible for all facets of store opening and closing

. Responsible for cash management which included closing out

registers and daily bank deposits

. Set sales staff targets and metrics and weekly work schedule

. Set floor plan layout and product displays

. Trained employees on corporate policies and procedures

. Handled escalated customer service requests and complaints

Technology

Computer - MS Word, MS Excel, MS PowerPoint, Outlook, Windows 7

Typing - 50 Words per minute

Community Service

School Volunteer at Divine Savior Academy 2012- 2013

Christmas for the Kids - Orlando, Fl. Dec. 2009

Christmas for the Kids - Orlando, Fl. Dec. 2010

Donate Blood every 4 to 6 months.

References - available upon request

Contact this candidate