Customer Service Manager
Resume:
Eva C. Beltran
**************@*****.***
I come with extensive experience working in law, financial and administrative
positions. I have hands on experience with making copies, faxing, scanning, sorting
incoming and outgoing mails, docketing, and filing or electronic filing. I have strong
experience in customer service, answering phones, taking messages, and setting
appointments. I consistently produce high quality results within established time
constraints; excellent interpersonal, telephonic, verbal and written skills, and
extremely well organized. I am excellent at multitasking, observant, and ready to
work at any pace.
Work Experience:
• Tax Consultant/Office Manager. Annabella’s Income Tax Services
Phoenix, Arizona. October 2007 - August 2013
• Receptionist/Paralegal. The Law Offices of Nicomedes E. Suriel
Phoenix, Arizona. December 2012 to April 2013
Teller. Wells Fargo Bank. Phoenix, Arizona. April - December 2010
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• Manager. La Casita Check Cashing. Phoenix, Arizona. April 2004 - October 2007
Education
• Westview High School. Avondale, Arizona. 2003-2007 High School Diploma
• University of Arizona. Online Course. 2012. Paralegal Certification.
Abilities:
Customer service
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Income tax preparation for individuals as well as small business and corporations
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Answering phones, taking messages, and setting appointments
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Making copies, faxing, scanning, and sorting incoming and outgoing mail
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Mailing various documentation to clients
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Docketing and filling
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Ordering and maintaining all office supplies and equipment (phones, fax
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machines, computers)
Installing software and dealing with all technological issues
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Assigning schedules
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Quickbooks
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Payroll / Invoicing (check runs)
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Cash handling
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Accounts receivable and payable
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Light collections
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Compliance paperwork
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Electronic filing
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Hiring and training new employees
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Maintaing office neat and organized
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Filling out paperwork such as; power of attorneys, contracts, and immigration
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forms
Explanation of contracts and fee agreements to clients
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Interview clients and interpreted in person and translated documents
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Updating calendar, docketing dates for hearings, and for court deadlines
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Filing of petitions and immigration forms to USCIS, ICE, DHS, BIA, 9th Circuit.
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Intake questionnaires
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Explanation of contracts and fee agreements to clients
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Bank transactions such as; cash handling, withdrawals, deposits, wire transfers,
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and cash advances, cash handling
Meeting sales goals
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Balancing drawer
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Closing and opening the branch
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Power of attorney, rental agreements, wills and testaments, immigration
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petitions, and contracts.
Skills
• Notary Public Maricopa County
• Bilingual in Spanish and English
• Organized
• Multitask
• Programing/Software; Microsoft Office, Excel, Powerpoint,
• Apple and Window Products
• Muti-line phone systems, setting up passwords and voicemails.
• Note taking skills
• Research Skills
• Great listener
• Responsible
• Honest
• Hardworking
• Neat
• Respectful
• Motivated
• Determined
Contact this candidate