Customer Service Manager

GINA MARIE LOUIS

*** ********** *******, *********, **. 90301, 310-***-****,

**********@*****.***

Award winning Customer Service Manager with demonstrated expertise in team-

building and development, sales production, and customer service.

SUMMARY OF QUALIFICATIONS

. Consistently recognized with promotions and increased accountability

for superior interpersonal skills and creating synergism.

. Cultivate positive work environment creating high levels of employee

productivity.

. Knowledge of Federal, State and Local statues governing safety in the

workplace.

. Affect expenses through scheduling and staffing dictated by variable

production levels.

. Successfully interfaced with other departments to ensure complete

customer satisfaction.

. Administrated telephone intake orders, accounts receivables; contract

bids and pricing.

. Managed 30 employees, establishing performance goals, in sales and

customer service.

PROFESSIONAL EXPERIENCE

Office Depot, Signal Hill, CA

January 2012 - October 2012

Territory Development Representative II

. Find and open new business

. Present Office Depot services to new and existing customers.

. Build relationships while maintaining trust with new and existing

customers

Office Depot, Signal Hill, CA

January 2010 - January 2012

Territory Development Manager I

. Maintain and grow book of business at 2 plus million dollars.

. Find and open new business.

. Present Office Depot solutions to new and existing customers.

Conduct annual customer Business Reviews

Office Depot, Signal Hill, CA

March 2007 - January 2010

Account Manager II

. Maintain and grow book of business at 2 plus million dollars.

. Build relationships with customers while maintaining trust.

. Conduct annual customer Business Reviews.

Office Depot, Signal Hill, CA

August 2006 - March 2007

Account Manager I

. Maintain and grow book of business at 1 plus million dollars.

. Build relationships with customers while maintaining their trust.

. Conduct Annual business reviews for customers.

.Office Depot, Signal Hill, CA

October 2001 - September 2005

Customer Service Manager

. Trained, monitored and established schedules for team of 30

Customer Service Representatives.

. Prepared and delivered quarterly and annual evaluations for each

team member.

. Maximize performance through team meetings, ensuring high

productivity and attendance statistics exceeding organizational

goal. Loss-prevention administration.

. Oversee projects from order intake stage to shipping and delivery;

in-store promotions; inventory control.

Interface with upper management to optimize consumer and vendor service

satisfaction and staff development, as it relates to corporate sales

and image

Office Depot Inc., Signal Hill, CA

June 2001 - October 2001

Customer Service Lead

. Provide support to the Customer Service Manager by handling high

volume of inbound calls and assist with the management of Customer

Service Representatives; schedule lunches, breaks, meetings and

training. Assisted with employee development and grooming through

delivering various training programs.

Office Depot Inc., Signal Hill, CA

May 1988- March 2007

Sales Assistant

. Acted as intermediary to balance needs of customer with inventory

availability through Purchasing Department and delivery schedules.

. Take calls from customers, answer questions, respond to request.

. Process orders from direct mail responses.

. Ordered inventory.

. Customer billing.

Education

Office Depot University, Global Learning Centers - Signal Hill, CA and

Boca Raton, FL

Curriculum: Building Leadership Excellence, Lead Training Program,

Leadership Essentials I & II

Customer Service Enterprise Training, Performance Review Training,

Coach's Toolkit Workshop

Inter Network Training, Quality Leadership Training, PeopleSoft

Managers Training,

PeopleSoft E-Recruit for Managers Training, Kronos Timekeeping

Awards and Recognition

"Manager of the Month" 9 months-2004

"Manager of the Year" -2003

Computer Skills

Microsoft Word, Excel, PowerPoint, 10 key by touch

References and other Trainings Available Upon Request

Contact this candidate