Manager Customer Service

J AMES EDWARD ALMARAZ

P O BOX ****, L OS FRESNOS TEXAS 78 566, 9 56 - 543 - 7692, J AMESEDWARDA@GMAIL.C OM

O BJECTIVE

A management position that requires excellent interpersonal, organizational, and supervisory skills. Would

welcome assignments in operations, sales, customer service, or related areas.

Highlights Store operations Outstanding communication skills

Retail Inventory Management MS Office Proficient

Recruiting and Interviewing Team-Oriented

Store opening and closing procedures Flexible Schedule

E XPERIENCE

Ross Stores, Inc Harlingen, Texas

2 /7/2011 T O P RESENT

A SSISTANT MANAGER - OPERATIONS

Determined staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll policies.

Trained staff to deliver outstanding customer service.

Big Lots Weslaco, Texas

1 2/1/2009 T O 2 /7/2011

A SSISTANT MANAGER - OPERATIONS

Reorganized the sales floor to meet company demands.

Stocked and restocked inventory when shipments were received.

Address customer inquiries and resolved complaints.

CVS/pharmacy Brownwood, Texas

1 2/1/2008 T O 1 2/1/2009

A SSISTANT MANAGER

Directed and supervised employees engaged in sales, inventory -taking and reconciling cash receipts.

Wrote order supply request to replenish merchandise.

Work closely with the District Manager to formulate and build the store brand.

Duckwall-Alco Coleman, Texas

1 1/1/2007 T O 1 2/1/2008

S TORE MANAGER

Contributed to merchandising ideas at team sales meetings .

Analyzed marketing information and translated it i nto strategic plans.

Completed a series of training sessions to advance from assistant manager to store manager .

E DUCATION

UTB/TSC Brownsville, Texas

J ULY 1989 TO JANUARY 1 991

C OMPLETED SOME COLLE GE COURSES

Degree N/A

R EFERENCES

References are available on request.

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