Service writer, title clerk

Mary A. Bowlin

*** ********* ****** ********, ** 30062

**********@*****.*** 678-***-****

EXPERIENCE

GATORS AUTOMOTIVE, Title Clerk, Atlanta, GA 2010-2013

• Administered title and registration work to include, initiating, receiving and

processing title applications, receipts; and complete release of liens etc.

• Performed entries, reconciliations, and researched outstanding issues regarding the

Tax and Title general ledger.

• Processed all new and used vehicles for registration in the state in which they will

be titled.

• Verified the corrected lien holder paid off before processing title applications..

• Compiled and maintained a complete list of all outstanding title works.

MAIN STREET CHEVROLET, Service Advisor, Cartersville, GA 2007-

2009

1.

2. Served as the primary point of contact for customers

3. Communicated status of job service as necessary

4. Worked with customers to identify service needs

5. Advised customers for needed repairs when appropriate

6. Determined product warranty status and assisted in processing customers’

warranty claims• Maintained liaison with managers to ensure priority work

management

7.

8. MAIN STREET DODGE/CRYSLER/JEEP- Customer Service Manager

2003-2007

9.

• Greeted customers, scheduled service appointments and received vehicle

information.

• Attended requests of the service desired and explained the repair and service

order.

• Generated the profit by selling service, repairs and parts.

• Handled the customer complaints and ensured high customer satisfaction

standards.

• Promoted the service facilities to increase repeat business.

10. Performed after sales follow ups and developed strong relationships

11.

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13.

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