Customer Service Sales
Resume:
Karrie A. Amann
Frederick, MD 21702
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Cell: 240-***-**** ********@*****.***
SUMMARY OF QUALIFICATIONS
I am a highly motivated and results-oriented professional with exceptional
leadership and communication skills. My strong background in sales and
customer service comes from 12 successful years of consistently meeting and
exceeding company goals and objectives. Not only do I posses a bachelor
degree in business I have recently completed my MBA.
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PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
American Spine December 2011 to Present
Marketing Manager
o Manage marketing team consisting currently of two people.
o Responsible for marketing plan, business plan, budget and forecasting.
Also, research and report new areas to expand company.
o Responsible for staff evaluations, hiring and firing and report
directly to me.
o Create and track referrals for all nine locations.
o Responsible for maintaining appearance of nine medical offices.
o Responsible for community and business events
o Effectively manage and market in the following territories;
Hagerstown, Frederick, Germantown, Gaithersburg, Rockville, Silver
Spring, Olney, Oxon Hill, Leonardtown, Waldorf, Columbia, Gettysburg,
Urbana, Damascus, Mt. Airy and some areas in West Virginia.
o Set up and attend lunches with our physicians. (Pain Management,
Neurosurgeons and Orthopedic surgeon)
o Create and implement new marketing material.
o Responsible for finding new advertising and social media outlets.
Including and not limited to facebook content, company web site and
press releases.
o Work on brand building and email campaigns.
o Work directly with Pain Management Physicians' Neurosurgeons' and
Orthopedic Surgeon.
Nationwide Insurance January 2011 to December 2011
Independent Agent
o Responsible for generating outside sales.
o Responsible to sell personal lines, life insurance and commercial
insurance.
o Effectively market myself and generate leads.
o Successful at averaging five sales per week
o Responsible to cold call on businesses
o Effective at making follow up calls and providing quotes at point-of-
sale
InVentiv Health, Inc/ Cephalon Pharmaceuticals November 2008 to
December 2010
Professional Sales Representative
o Responsible for meeting quarterly quotas by calling on Primary Care
Physician offices.
o Successfully complete launch track analysis and all other reports in a
timely fashion.
o Maintained high percentage to goals and above percentage to goals.
o Effectively make nine or more calls per day to physician offices and one
pharmacy call. Territory consisted of; Frederick, Leesburg, Sykesville,
Germantown, Gaithersburg, Mount Airy and Damascus.
o Consistently rank in the top five on my team and in the top one hundred
in the company.
The Talent Mine October 2007 to November 2008
Corporate Recruiter-Frederick, MD
o Responsible for acquiring clients and candidates for upper level
construction position ranging in salary from $50k to $150K.
o Consistently brought in revenue on average each month of $32,800 for
five months straight.
o Qualified candidates and clients to obtain new business and job orders.
Kaplan Higher Education/Hagerstown Business College September 2004 to
March 2007
Admissions Representative - Hagerstown, MD
SALES AND CUSTOMER SERVICE
o Responsible for working one-on-one with prospective visiting students
and effectively selling the value of the college.
o Consistently maintained high numbers in meeting and exceeding
enrollment goals.
o Effectively maintained one of the highest closing percentages, staying
in the 70% to 90% range, on a team of nine admission representatives.
o Successful at converting on the phone and always had an 85% or better
show rate for students starting classes.
o Evaluations were given weekly on leads to appointments, appointments to
interviews, interviews to enrollments, enrollments to starts and total
number of starts. Consistently performed in all areas.
o Achieved commendable evaluations in student interaction, integrity,
work ethic, cooperation, product knowledge, initiative and creativity,
campus relations, paperwork accuracy and timeliness and always kept a
professional image.
Bozzuto Group/Bozzuto Management August 2000 to September 2004
Assistant Property Manager - Frederick, MD
SALES AND COMMUNICATIONS
o Effectively maintained at least a 25% sales closing ratio and
accomplished a 29% sale-closing ratio
o Contributed to over 3 million dollars in sales alone.
o Dedicated to providing top-notch customer service while dealing with
resident issues.
o Create and implement new marketing ideas to maintain a high occupancy
level of at least 94% year round.
o Gather and interpret current market/economic trends on a monthly basis.
o Responsible for resident renewals, which consist of effectively
communicating new rental increases with residents and explaining
market increases that will ensure they stay with our community.
LEADERSHIP AND MANAGEMENT
o Consistently manage credit accounts by analyzing resident account ledgers
and adjusting as needed.
o Successful at managing delinquent accounts by having a zero balance at
month end.
o Achieved a fast-track promotion from a leasing professional and to
Assistant Property Manager after just ten months.
o Prepare monthly reports such as Accounting Month End, Occupancy Month
End, Net Traffic and Sales, Total Quality Service report and a weekly
Market Survey.
o Experience in interviewing all potential employees, schedule staffs,
evaluates performance and make recommendations for promotions. Able to
establish a team-spirit environment through a positive and proactive
leadership style.
EDUCATION
Mount St. Mary's University, Emmitsburg, Maryland
Masters of Business Administration
Currently have one more class and research project to complete and will
successfully attained my MBA
Frostburg State University, Frostburg, Maryland Graduated May 1999
Bachelor of Science in Business Administration with a concentration in
Marketing
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