Customer Service Manager

Jonathan Otero

**** ******* ***. - ****** ******, FL 33544

********.*********@*****.*** - 813-***-****

OBJECTIVE: To use 10 years of customer service and sales experience to be successful in future sales position. Past managing position enables to manage others and motivates upward mobility.

WORK EXPERIENCE

Vehicle representative

Courtesy Jeep, Dodge, Chrysler, RAM - Brandon, FL - April 2013 to Present

• Deliver new vehicles to customers. Ensure the customer understands the vehicle's operating features, warranties, and paperwork.

• Prospect on a day-to-day basis by phone, mail, and person to person - maintain a prospect development system.

• Understand the dealerships inventory on a daily basis, also attending meetings and training sessions.

• Introduce customers to the Service Department emphasizing to customers the quality and efficiency of the dealership's service operations.

• Understand the terminology of the automobile business and keep abreast of technological changes in the product.

Assistant Manager/Manager

Taco Bell - Lumberton, TX - January 2007 to March 2010

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

• Maintain food and equipment inventories, and keep inventory records.

Human Resources Assistant

Army National Guard - Beaumont, TX - August 2000 to November 2008

• Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

• Explain company personnel policies, benefits, and procedures to employees or job applicants.

• Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

EDUCATION

ASSOCIATES DEGREE in Culinary Arts LE CORDON BLEU - Orlando, FL

2006 to 2007

AAS in Telecommunication E.C.P.I. University - Richmond, VA

2003 to 2004

SKILLS

Inventory Management, Customer Service, Marketing Manager, Microsoft Office, Data Entry, POS Terminal, 50 WPM, Quicken Software, Management Skills, 10 key Data Input

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