Quality Assurance Medical
Resume:
Erica Jackson
Kalamazoo, MI 49001
***********@*****.***
OBJECTIVE
Seeking employment which will require me to expand my practical experience while providing quality service.
EMPLOYMENT HISTORY
Front Desk Specialist, Lakeland Regional Health System Benton Harbor, MI 06/2005-04/2007
Checking patients in and out for provider appointments. Pulling and prepping charts for upcoming provider appointments. Answering multiple phone lines and taking messages. Archiving old patient charts. Faxing and filing patient information in patient charts and to other medical facilities. Coding patient encounters at the end of the day and verifying insurance upon check in. Receiving and collecting payments for service rendered.
Prenatal Assistant, Intercare Community Health Network Benton Harbor, MI 04/2008-12/2009
Assisting nursing staff with the care of patients during their prenatal care. Job duties included answering the phones and taking phone messages. Accessing phone messages for urgency. Assistant patients with obtaining medical insurance during their prenatal care through online medicaid. Assisted patients with obtaining medical transportation during their prenatal care. Faxing and filing patient information in patient charts. Keeping local hospital updated on patient care during their prenatal time. Making and canceling patients appointments. Checking patients in and out for prenatal appointments. Stocking prenatal department. Archiving old patient charts. Thinning charts to keeping them neat and clean. Coding patient encounters at the end of the day and verifying insurance upon check in. Receiving and collecting payments for service.
Lead quality inspector, Employment group Kalamazoo, MI -01/2012
To inspect products for quality. Lead and assign job duties and positions on the production line. Complete paper work at the end of the day indicating how much was inspected for that day and total number of defects. Change out line materials as product changes to insure minimal human error.
FSA 2, Lakeland Regional Health System St Joe, MI 11/2001-06/2004
Taking meal orders for patients as they call down to kitchen from patient floors. Ordering patient meals according to their dietary needs specified by the nursing staff. Preparing patient snacks to be taken to patient floors by the host/hostess.
• Dietary
FSA 3, Lakeland Regional Health System St. Joe, MI 03/2004-06/2005
Supervising the Hospital Host/Hostess program. Making a work schedule for the employees in the host/hostess program. Making daily rounds on patient floors for patient feedback on.Overseeing the host/hostess on the patient floors to insure that meal trays are being picked up and dropped off in a timely manner with courtesy and compassion for the patient. Attending weekly supervisor meetings. Devising new ways to improvement patient satisfaction. Overseeing that the host/hostess was assisting patient with the setup of meal trays and that snacks were be distributed to patient floors.
• Supervisor-20 Employees
Information Management, Lakeland Regional Health System Benton Harbor, MI 06/2007-04/2008
Archiving old patient charts. Keeping chartroom neat and clean. Keeping patient charts tinned and neat. Pulling and prepping patient charts for upcoming appointments. Recording on computer any records going out or being received to medical facility. Putting charts away after patient appointment. Filing any patient information in patient chart( x-rays, lab results or lab and x-ray orders)
Direct Care Specialist, Lets Talk About It Girls Home Kalamazoo, MI 01/2011-10/2012
Mentor the young residents at the home including but not limited to cooking and cleaning for the residents, helping the residents with their young children,providing transportation for the residents and their children. Guiding the residents to make sound decisions in life.
Quality Assurance, Snelling Staffing/ Emio Tech Kalamazoo/ Vicksburg, Michigan 08/2011-12/2011
Inspecting parts for quality before shipment.
Team/Line Leader, Employment Group/ Mophie Kalamazoo/ Paw-Paw, Michigan 03/2012-09/2012
Providing direction and training to new employee's on the assembly line. Inspecting returns, new products and customer returns. Providing supervisors with the proper paperwork at the end of the day.
Assembly/Machine Operator, WSI/WDP Mattawan, MI 07/2013
assembling parts by hand. Operating a machine to assemble parts
EDUCATION & TRAINING
Nursing, Coursework in progress, KVCC, MI
Nursing, Coursework, Lake Michigan College, MI
GED, General, Kalamazoo Public School System, MI
Liberal Arts, Coursework, KVCC, MI
CERTIFICATES & LICENSES
Microsoft Excel, Kalamazoo, Michigan, MI
ServSafe, Benton Harbor,Michigan, MI
Supervisory Skills, Benton Harbor,Michigan, MI
CPR and First Aid, Kalamazoo,Michigan, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
I currently volunteer at Washington Writers Academy. Assisting in the classrooms as needed.
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