Customer Service Manager

Eric D. Garner

********@*****.*** 310-***-****

ADMINISTRATIVE OFFICE ASSISTANT RECEPTIONIST

Seeking a responsible and engaging position utilizing my proven capabilities and years of experience working in

Customer Service, Accounting and Office Management.

PROFESSIONAL EXPERIENCE

Body Doc Healing Center, El Segundo, CA 02/27/2012 – 10/12/2012

Front Office / Administrative Assistant

Chiropractic & Natural Healing

Welcome and make patients feel comfortable and at ease on the phone and at the front door.

Key Achievements:

• Opening the office and greeting the patients.

• Scheduling treatment plans.

• Insurance coverage verification and data entry into QuickBooks.

• Coordinates mailings and maintains patient communications by phone, e-mail and facsimile.

American Communications Group, Inc., Torrance, CA 2005 – 2010

Office Manager / Accounting

Retail Advertising: Digital & Print Media

Functioned as accounting clerk for two years, then promoted to office manager for three years.

Key Achievements:

• Provides executive level administrative support.

• Expedites shipping requests and mailings for new business proposals.

• Coordinates all company travel including air, auto and hotel.

• Responsible for maintenance of general office, computers and peripherals.

• Matching invoices with insertion orders and contract rate cards.

• Batch processing for order entry into Navision accounting system.

• Printing and mailing A/P checks and responds to vendor requests and inquiries by phone and e-mail.

• Resolves invoice discrepancies and creates debit and credit memos.

• Updates content for company intranet on a daily basis.

• Monitors and orders consumable office supplies.

• Supervises receptionist and office support services.

• Excellent verbal and written communication skills.

• Attention to detail demonstrating a high degree of accuracy with the ability to prioritize workloads and

multi-task.

Cut office expense budget 10% by recommending cost effective, quality compatibles for ink/toner

supplies replacing more expensive OEM versions where feasible.

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Eric D. Garner

********@*****.*** 310-***-****

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Terry Hines & Associates, Burbank, CA 2003 – 2005

Accounting Auditor, AP/AR

Advertising Agency: Creative Services & Digital Marketing

Audit invoices, tear sheets, and rate cards to ensure accurate billing for printed ads.

Key Achievements:

• Creates sales orders and invoices.

• Measure lineage and assess quality of all news print and artwork.

• Creates discrepancy reports for changes made to schedules over $5.00.

• Enters buys into the system (MAS 90) to generate schedules and invoices for billing.

• High volume inbound invoice inquiries and shipment tracking.

• Creates spread sheet reports from binary files on FTP server.

• Monitors and orders department office supplies.

• Configures computers and e-mail client for Internet access.

SKILLS

• • •

Microsoft Windows QuickBooks Internet Explorer

• • •

Excel Navision HTML/JavaScript

• • •

Word MAS 90 Photoshop

• • •

PowerPoint Meridian Dreamweaver

• • •

Outlook ShoreTel Neopost

EDUCATION

California State University Northridge - CSUN, Northridge, CA

College of Extended Learning Web Page Development Certification

Southern California Regional Occupational Center - SCROC, Torrance, CA

Computer Operations Computer Operations Certification

REFERENCES

A list of professional references available upon request.

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