Customer Service Rep
Resume:
KIMBERLY M. ANDERSON
Columbus, Georgia 31903
**************@*****.***
Highly motivated and results-focused professional with good communication and problem solving skills.
Exemplary customer service skills, mentoring and training of newly hired and inexperienced
employees/students. Energetic and goal-oriented always keeping a positive attitude while servicing
customers. Currently seeking a position which will utilize all or most of my skills and abilities as the new
position may require:
PROFESSIONAL COMPETENCIES
Administrative Support Positive Attitude
Client/Vendor Relations Leadership
Information Verification Problem Solving
Report Writing Basic Computer Skills
Customer Service Training
PROFESSIONAL EXPERIENCE
Securitas Security Columbus, Georgia
February 2010 – May 2013
Security Officer
Answered multiline telephone system referring customers to appropriate departments
Greeted employees/checked badges daily
Greeted incoming vendors/visitors
Escorted vendors/visitors to appropriate meeting rooms
Issued vehicle decals for employees
Interacted with vendors – charted incoming/outgoing weight requirements for tractor trailers
Monitored security surveillance and alarm systems
Provided written or verbal report to management
U.S. Security Columbus, Georgia
May 2008 – September 2009
Security Officer
Provided a high-profile presence on the property by monitoring the facility and ensuring full
protection of all occupants
Composed informative daily activity reports to update management on all security matters
Monitored surveillance systems and immediately responded to security violations, alarms, and
other emergency situations
Patrolled the premises by foot and vehicle to enforce safety regulations
New Beginning Nail Spa Riverdale, Georgia
May 2007 – September 2008
Owner/Operator
Maintained a high level of customer service by providing a full array of nail services
Managed the day to day activities of the salon by greeting clients and scheduling appointment s
Monitored all inventory levels to ensure the salon operated smoothly
Hired and trained new employees
Sunday’s Ultimate Day Spa Columbus, Georgia
Nail Technician May 2005- July 2006
Provided professional nail services, to include manicures, pedicures, nail repairs, and nail art
Displayed excellent customer service by consulting with clients to better understand their needs
Welcomed all clients to the salon and quickly built rapport in an attempt to get to know them on
a personal level to assess their needs
Rivertown School of Beauty Columbus, Georgia
Instructor August 2005 - June 2006
Taught nail theory and provided hands on practical nail technician techniques
Graded the work of students and submitted grades to the institution’s accreditation department
Libby’s Nails Ft. Benning, Georgia
June 1998 – March 2004
Manager
Greeted clients in a professional manner and provided excellent customer service
through individual consultations
Provided professional nail services, including natural and artificial nail enhancements,
manicures, pedicures and nail art
Handled all clients issues and complaints in a timely and efficient manner
Promoted nail services and products to clients in an effort to increase sales
Executed all administrative duties, to include payroll and bookkeeping, scheduling,
cancelling, and rescheduling appointments
Handled inventory management to ensure products were always available and ensured
the salons cleanliness met the approved Georgia State Board rules and regulations
EDUCATION
Cornerstone Christian Academy Diploma, 2004
Additional Education
Student/Instructor, 2005 – 2006
Rivertown School of Beauty
Yorktown School of Beauty Nail Technician, 1992 - 1993
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