Customer Service Representative
Resume:
Yvonne M Trevino
*********@*****.***
OBJECTIVE
Pursuing a career where I can utilize my abilities, skills and related experience
ACHEIVEMENTS
Recognized for leadership abilities
Commended for ensuring excellent customer service satisfaction
Applauded for creating a positive team environment and self motivating
EMPLOYMENT
05 / 2013 to 06 / 2013 AAA Insurance Services,
Customer Service Representative 800-***-**** Glendale, Arizona
Confer with customers by telephone or in person to provide information about products. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.
09 / 2012 to 02 / 2013 Concentrix, Customer Service Help Dept. 480-***-**** Tempe, Arizona
Assist and answer user inquiries regarding opening secured emails for Ironport project
08 / 2010 to 12 / 2011 Veolia/Dunn/Intelliquick, Driver 888-***-**** Phoenix, Arizona
Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure timely delieveries.
10 / 2007 to 04 / 2009 Humana, Sales 502-***-**** Irving, Texas
Sell various insurance policies to individuals on behalf of insurance companies, including life, medical insurance. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion. Perform administrative tasks, such as maintaining records and handling policy renewals. Explain features, advantages and disadvantages of various policies to promote sale of insurance.
EDUCATION
01 /2005 Central Arizona College, Coolidge, Arizona
Criminal Justice
Elected Squad Leader
09 /2002 Texas Engineering Extension Services, College Station, Texas
Telecommunications - Cum Laude Graduate – Achieved excellence in field
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