Manager Customer Service

CARLOS E. RICHTER

***** ***** **, ******* ** ****0 / Home 562-***-**** Cell 323-***-**** /

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SUMMARY OF QUALIFICATIONS

* 25+ years of progressive positions in automotive and transportation

industry.

* 10+ years of experience in Fleet Maintenance Management.

* Highly motivated, balanced with an organized, analytical, seasoned approach.

* Energetic with good time management skills and strong work ethic.

* Extensive knowledge in the theory of operation, diagnostics and repair of

motor vehicles and related equipment.

* Excellent mentoring, interpersonal and leadership skills.

* In addition to corporate supervisory and management positions, has served

as an instructor in academia.

* Detail and task oriented.

* Bilingual, proficient in the use of English and Spanish.

PROFESSIONAL EXPERIENCE

NATIONAL RETAIL TRANSPORTATION, Compton CA

Fleet Maintenance Manager - Western Region - 09/07 to Present

* Report to the Vice-President of Maintenance.

* Manage maintenance and repair of our local 150 tractors, 1000 trailers and

250 material handling units at 8 terminals across the West Coast with in-

house employees and outside vendors.

* Offer logistical support to our Line-Haul Division.

* Manage relationships with 15-20 vendors including purchasing of parts and

services.

* Manage our parts room inventory and tire program.

* Manage our office of accounts payable as well as the processing of repair

orders.

* Team up with terminals managers across the region to develop and implement

programs, practices and solutions to reach business objectives.

* Comply with DOT and CSA2010 regulation and programs.

* Oversee the application of Loss and Prevention policies.

* Review financial statements, productivity and efficiency reports, parts

inventory, quality assurance and address any problems within specified areas.

JOHNSON CONTROLS, INC., Los Angeles, CA

Supervisor, Heavy Equipment 11/06 - 09/07

* Work under a contract with the Los Angeles County Internal Services

Department.

* Directly responsible for maintenance of 250 heavy duty pieces of equipment,

overseeing 5 mechanics. Vehicles include trucks, buses, trailers, motor homes

and off-road vehicles, pallet jacks, fork lifts, portable generators and back

hoes.

* Worked with the complex LA-CO M-4 computer system monitored by county

officers to prepare work orders, estimates and invoices, as well as

forecasting, efficiency, productivity and work-order aging reports.

OTHER RELEVANT EXPERIENCE

BELL STRAUSS AUTOCARE, INC., Costa Mesa, CA

Senior Workshop Manager 2005 - 2006

U-HAUL INTERNATI0NAL, Van Nuys, CA

Shop Foreman 2004

SOUTHLAND TRANSMISSIONS, Sun Valley, CA

Shop Manager 2002 - 2004

BACKUS AND JOHNSTON BREWERY, Lima - Peru

Fleet Maintenance Manager

OTHER PREVIOUS EXPERIENCE

CITY OF LOS ANGELES

Los Angeles Police Department - Motor Transport Div.

Equipment Mechanic 1994 - 2002

GALPIN FORD, Inc., Sepulveda, CA

Reconditioning Technician 1983 - 1994

TEACHING EXPERIENCE (Part time while working full time)

IADE AMERICAN SCHOOLS - North Hollywood, CA

Automotive Instructor - Part-Time 06/93 - 06/94

RIO HONDO COLLEGE, Whittier, CA

Automotive Instructor - Part-Time 01/04 – 01/05

Bilingual (Spanish/English)instructor in theory, fundamental principles of

operation, construction, service and repair of automotive electronic

controlled systems. Classes included lecture on theory of chassis-electrical

components and lab.

CERTIFICATIONS

CALIFORNIA HIGHWAY PATROL - 2013

Certificate of Achievement

8 Consecutive Satisfactory Rating

Biennial Inspection of Terminals (BIT) Program

CALIFORNIA HIGHWAY PATROL - 2011

Certificate of Achievement

7 Consecutive Satisfactory Rating

Biennial Inspection of Terminals (BIT) Program

PERUVIAN TECHNICAL SCHOOLS

Associate Degree in Automotive Technology

NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE

ASE Master Technician Certification

NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE

ASE Advanced Level Specialist - Engine Performance

NORTH ORANGE COUNTY COMMUNITY COLLEGE, 2007

Management Certificate Program

- Management Skills I

- Management Skills II

- Supervision I

- Introduction to Employment Law

- Understanding Business Contracts

- Written Communication for Business

- Finance for the Non-Financial Manager

- Effective Business Presentation

- Successful Negotiations

- Marketing Principles

- MS Excel

STATE OF CALIFORNIA

Certificate for Authorization of Service as Automotive Instructor

BUREAU OF AUTOMOTIVE REPAIRS

Smog License (expired)

SOUTHERN CALIFORNIA AIR QUALITY MANAGEMENT DISTRICT

Automobile Refrigerant Recovery and Recycling

DEPARTMENT OF WATER AND POWER

Forklift Training Certification

AMERICAN RED CROSS

Standard First Aid - CPR

GENERAL EDUCATION

ENGINEERING / BUSINESS / ADMINISTRATION / SUPERVISION

MANAGEMENT SUCCESS, 2006

Effective Communication / Service Writer Workshop

5 Days School Full-Time

AUTOMOTIVE MANAGEMENT INSTITUTE, 2003

Superior Customer Service

LEARNING TREE UNIVERSITY, 2000

Supervision Program, Effective Communication

LEARNING TREE UNIVERSITY, 2000

Supervision Program, Leadership and Motivation

CITY OF LOS ANGELES, 1999

Supervision I

LOS ANGELES TRADE TECHNICAL COLLEGE, 1998

Supervision I

CALIFORNIA STATE UNIVERSITY NORTHRIDGE, 1993

Total Quality Management (TQM)

I.P.A.E., 1981

Fleet Maintenance Management

TRANSLEX, 1980

Translation of Technical English

TRANSLEX, 1979

Basic English

I.P.A.E., 1978

Workshop for Supervisors

SUCCESS MOTIVATION INSTITUTE, 1978

Motivation Training Program

NATIONAL SCHOOL OF TECHNICAL ENGINEERING, 1975

Mechanical Engineering

CATHOLIC UNIVERSITY OF PERU, 1971-1972

Mechanical Engineering

TRADE - TECHNICAL SCHOOLS

STEMCO KAISER 2010

King Pin Installation

BENDIX 2010

Tractor ABS Brakes

MEI CORPORATION 2010

Air Conditioning Clinic

AC DELCO, 2005

Fuel Systems Service and Diagnostics

AC DELCO, 2005

Clutch Kit Seminar

AC DELCO, 2005

Brake Technology Seminar

AC DELCO, 2004

4200 Cam Phaser Operation

AC DELCO, 2003

Shocks and Struts Training

AC DELCO, 2003

Brake Noise, Diagnose and Correction

Cooling System Contamination Issues

AC DELCO, 2000

Battery Testing and Charging

GM TRAINING CENTER, 1999

Tech-2 Scanner/Analyzer Familiarization

GM TRAINING CENTER, 1999

Electronics Strategy Based Diagnostics

GM TRAINING CENTER, 1999

Electrical / Electronics Stage 2

GM TRAINING CENTER, 1999

Electrical / Electronics Stage 1

FORD MOTOR COMPANY, 1998

1998 Crown Victoria Police Interceptor

CHRYSLER CORPORATION, 1998

Passive Restraints - Air Bags

GM TRAINING CENTER, 1997

On Board Diagnostics Generation II

GM SERVICE TECHNOLOGY GROUP, 1996

Specialized Electronics Training

GM TRAINING CENTER, 1994

A/C Computer Controlled Systems

FORD MOTOR COMPANY I.V.L.S., 1992

Electrical and Vacuum Diagrams

FORD TRAINING SCHOOLS, 1986

Electronic Engine Control IV Systems

FORD TRAINING SCHOOLS, 1986

Ford Taurus EEC IV Systems

SUN ELECTRIC CORPORATION, 1984

Computerized Engine Controls

ALLEN TEST PRODUCTS, 1982

Emission Control Systems

INTERNATIONAL AUTOMOBILE, 2 semesters, 1979

Automotive Technology Certification

ALLEN TRAINING CENTER, 1978

Electronic Tune-Up

FRANCISCO BOLOGNESI TECHNICAL SCHOOL, 1977

Rewinding of Electrical Motors

PERUVIAN TECHNICAL SCHOOLS, 1976

Associate Automotive Technology

PROFESSIONAL REFERENCES PROVIDED UPON REQUEST.

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