Manager Project

Eric B. Houston

**** ******* *** / ******** ****, CA 91362 / 214-***-**** /

**************@*****.***

Independent Insurance Claims Adjuster / Team Manager

Licensed, well-trained professional with solid experience providing claims

adjustment and business leadership across diverse organizations. Successful

at researching, investigating, and adjusting claims covering all types of

catastrophic losses and residential / commercial damages for large

insurance carriers. Excels at training, directing, and empowering

collaborative teams and focused units to achieve aggressive business goals.

Versatile and flexible leader with ability to adapt to change, thrive in

challenging environments, and overcome roadblocks to success.

Catastrophic Claims Conflict / Problem Resolution

Handling

Team Leadership & Residential / Commercial Claims

Collaboration Management

Claim Research & Claim Assessment & Negotiations

Investigation

Claims Experience

WORLEY CATASTROPHE RESPONSE, Hammond, LA 2010 - Present

Independent Insurance Adjuster

Serve as an Insurance Adjuster accountable for handling catastrophic claims

and heavy daily claims. Examine claim forms and other records to determine

insurance coverage. Analyze data gathered by investigation, report findings

and present recommendations. Refer questionable claims to investigator or

claims adjuster for investigation / settlement. Authorized to settle claims

up to $40,000. Collect data in support of contested claims in court.

Identify and resolve claim disputes.

. Tracked and managed the resolution of more than 2,000 insurance claims

for damage related to hail, wind, theft, fire, and flood.

. Successfully investigated and assessed claims for damage to property and

issued payments based on review of property damage estimates.

. Interviewed / corresponded with claimants, witnesses, police, physicians,

and other relevant parties to determine claim settlement, denial or

review.

. Reviewed police reports, medical records / bills, and physical property

damage to determine extent of liability.

. Negotiated claim settlements and recommend litigation as appropriate.

Leadership Experience

Project Manager, Saratoga Roofing & Construction, Oklahoma City, 05/10 - 08/10

OK

Assistant Manager, California Pizza Kitchen, Frisco, TX 01/10 - 05/10

Sales Associate, Dutch Brothers Roofing, Inc., Aurora, CO 05/09 - 12/09

Manager, Texas Wings, Dallas, TX 01/07 - 05/09

Manager, Brinker International-Chilis / On The Border, Dallas, 10/02 - 01/07

TX

Oversaw daily operations for various businesses across diverse industries.

Screened, interviewed, hired, trained, and led highly qualified teams.

Oversaw P&L performance, business development, cost controls, sales

activities, inventory control, promotions, purchasing, staff training &

development, and customer / employee relations.

. Generated double-digit revenue increases relative to prior year by

planning and coordinating marketing events to promote restaurant products

/ brands.

. Supervised a 15-member team accountable for preparing and serving high-

quality food, while ensuring compliance with health regulations and

corporate guidelines.

. Consistently met and/or exceeded sales and customer satisfaction goals by

negotiating with vendors to set up promotions and reduce food costs across

operations.

Education / Licenses

. B.A. in Psychology, Texas Tech University, Lubbock, TX (In Progress)

. Insurance Licenses: TX: 1628942; FL: W012108; OK: 40140180; LA: 520799;

AL: 0484698; GA: 2807888; MN: 40258320; SC: 611276; NC: 15807833; MS:

10224031

Contact this candidate