Sales Representative Customer Service

ANN DOMBROSKI

*** ********* **** ** ***** Rapids, IA 52404 319-***-**** *************@*****.***

SKILLS PROFILE

- Positive, self-motivated, driven individual with strong work ethic

- Strong communication skills, both written and oral

- Able to view a project from a high-level perspective, but also recognize and interpret details

- Proficient in Microsoft Office Suite including Excel and Power Point, CAD 2011, Project Matrix, Google Sketch-up, some experience with Photoshop

EMPLOYMENT HISTORY

Quality Consultant / Corporate Sales Trainer, Nordstrom Inc. Nov 2007- Present

Cedar Rapids, IA

- Coach new and tenured sales representatives to improve sales techniques and service experience, support company's leaders by recognizing business opportunities to increase profit and overall

efficiency of the business, and identify product lines that will meet demand of diverse customer demographics and recommend them to the company

Interior Design Internship, Saxton Inc. Aug 2011- Apr 2012

Cedar Rapids, IA

- Observed the interior design process applied to live projects by attending client meetings, assisting with research of design solutions, creating CAD drawings, and helping specify products

Sales Representative, Nordstrom Inc. Mar 2006-Nov 2007

Cedar Rapids, IA

- Provided a superior level of customer service, actively listened to customers and team members for ways to improve service and increase profit, and assisted with resolving difficult issues with customers

Sales Representative, Von Maur Jun 2003-Mar 2006

Cedar Rapids, IA

- Met and exceeded personal and department sales goals, helped expand department customer base, and assisted with department visual work / displays

EDUCATION

Kirkwood Community College, Cedar Rapids, IA 2010- 2012

- Associate of Science degree, Major: Interior Design

Mount Mercy College, Cedar Rapids, IA 2007-2009

- Bachelor of Business Administration degree, Major: Management

Kirkwood Community College, Cedar Rapids, IA 2004-2007

- Associate of Arts degree, Major: Liberal Arts

LEADERSHIP

International Interior Design Association - Associate Member

REFERENCES

Brenda Lindemann

Interior Design Consultant

Saxton Inc.

319-***-****

******-*********@*********.***

Anne King

Lecturer in Marketing and Sales

Mount Mercy University

319-***-**** ext. 1383

*****@*******.***

Sheryl Konen

Interior Design Program Director and Instructor (retired)

Kirkwood Community College

319-***-****

*******@***.***

Julie Klaren

Sales Representative

Transamerica

Nordstrom Inc. (former supervisor)

319-***-****

**********@***.***

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