Customer Service Manager

Victor Manuel Martinez **** South Kumquat Street

Apartment #3

Pharr, Texas 78577

956-***-**** Cell

*************@*****.***

Objectives

Bilingual Professional with diverse experience in Customers Service

positions. Proven ability to research, identifies, and quickly resolves

problems. Committed to outstanding quality of work and customer service.

Education

1984 - 1988, McAllen High School, Graduated

2003 - 2004, San Antonio College of Medical and Dental Assistants, Computer

Support Technician Diploma

2010, ServSafe National Restaurant Association Management Course, ServSafe

Food Manager

Experience

Nov 2004 - May 2013 Food Acquisitions Manager

Food Bank of the Rio Grande Valley, Inc.

Food Acquisitions Manager in charge of fresh produce, retail store donation

program, and wild game program. Ensuring a steady flow of food donations

from individuals as well as, local, regional, and national organizations by

developing and maintaining a strong donor base. Coordinating fresh produce

distribution on a local, state, and national level by maintaining strong

relations with local vendor, Texas Food Bank Network, and Feeding America.

Competencies:

. Excellent customer service skills.

. Ability to work independently as well as in a team.

. Ability to handle multiple assignments simultaneously.

. Excellent communication skills, both written and oral.

. High energy level, strong sense of initiative, creative problem

solving, flexibility, discretion, and a sense of humor.

. Knowledge of food banking system.

. Excellent record keeping skills

Oct 1998 - July 2000 Counter Sales

Southern Sales Company Inc.

Assisted customers with locating merchandise by ordering out of stock

merchandise for in-store pickup, home delivery, and problem solve any

situation. Supported management by restocking merchandise and maintaining

excellent customer service standards. Managed cash register credit card,

cash and return transactions ensuring register balanced.

Oct 1997 - Sept 1998 Superstar Rent A Car

Rental Agent

Rent cars to clients while offering upgrades, and additional insurance.

Coordinate with body shop to ensure rental cars were picked up and dropped

off in a professional and timely manner. Clean and coordinate rental

maintenance and repairs.

Jan 1995 - Oct 1997 Saldivar Air Conditioning

Air Condition Technician Apprentice

. Customer service while explaining both air condition problems and

solutions.

. Installed, inspected, maintained, and repaired air conditioners.

. Performed regular maintenance work on cooling units.

. Installed, replaced, or repaired damaged equipment.

. Changed filters on all air-conditioning equipment.

. Coordinated with new home construction trades.

. Directed other maintenance workers as required.

Feb 1989 - Jan 1995 United States Marine Corps, Camp Pendleton California,

Corporal

Service Record Book Clerk / Legal Clerk

Personnel clerks perform personnel and general administrative duties

utilizing manual and automated information systems to prepare documents,

maintain personnel records and input audit and retrieve pay and personnel

information. As such, personnel clerks must have knowledge of the Marine

Corps Total Force System (MCTFS), which encompasses the on-line Diary

System (OLDS), the Unit Diary/Marine Integrated Personnel System (UD/MIPS).

Typical duties of personnel clerks include:

. Auditing and making entries in individual service records;

. Auditing service records for required entries and documentation;

. Completion of various personnel and pay related forms and documents;

. Researching proper unit diary entry requirements;

. Reporting transactions into MCTFS via the unit diary;

. Auditing and correcting feedback reports from systems;

. Preparation of individual pond and allotment requests; and

. Performing other duties pertaining to pay and personnel administration

as required.

Other duties and tasks performed may overlap those performed by

administrative clerks, including preparation of naval correspondence and

maintenance of correspondence files and directives.

Additional duties as COC (Combat Operations Center) Logistics Coordinator

and driver for the Company Commander.

Assigned to School of Infantry S1 Legal Platoon in charge of Deserter

Section responsible for;

. Issuing warrants for deserters.

. Coordinating with local law enforcement and Deserter Retrieval Team

out of Washington D.C.

. Coordinating with Base Brig in all aspects of prisoner detention and

documents.

Certifications

. CompTIA A+ Certified Professional

. CompTIA Network Certified Professional

. Fork Lift Certified

References upon request.

Victor Martinez

2

Victor Martinez

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