Customer Service Assistant

Karina Ramirez

P.O. Box *** San Juan, TX *****

Phone: 956-***-****

********@*****.***

Profile

• Diligent, detail oriented Office Care Coordinator knowledgeable of all

office functions, with solid background in the healthcare field.

• Excels at multi tasking in a fast paced environment, completing

projects within time and budget constraints.

• Superior telephone, customer service, and computer skills with

proficiency in MS Office Word 2007, Excel, Outlook, PowerPoint,

HealthCare Synergy and Care Anyware software.

Education

January 2013 – Present South Texas College – McAllen, TX

Occupational Therapy Assistant (Major)

August 2009 – May 2011 South Texas College – McAllen, TX

Physical Therapy Assistant Major

February 1998 – November 1998 Southern Careers Institute – Pharr, TX

National Certified Medical Assistant

May 1997 PSJA High School – San Juan, TX

4 yrs Completed

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management AR/AP Payroll

Database

Administration

Experience

Covenant Infusion Center, Inc – Mission, TX Office Manager

February 2012 – June 2012

This company is a start up company in which I maintained office services by organizing office operations and

procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving

supply requisitions; assigning and monitoring clerical functions. Maintained office efficiency by planning and

implementing office systems, layouts, and equipment procurement. Designs and implements office policies by

establishing standards and procedures; measuring results against standards; making necessary adjustments.

Health Care Unlimited, Inc – McAllen, TX Health Information Management Assistant

September 2010 – January 2012

Works in a fast paced office as part of a team and process medical records. Assemble admissions and discharge

registry, compiles active and inactive records. Excellent knowledge in medical terminology and diagnoses. Data

entry of all paper nurse (Start of care, Post Hospital, Skilled Nursing visits, etc.) to Care Anyware system.

Evaluate information release in accordance with policies and procedures. As part of job description, to process

all verbal orders and plan of care orders and distribute to proper couriers to then distribute to physicians. To also

keep tracking records of all pending orders. Back up to scheduler as well.

Health Care Unlimited, Inc – McAllen, TX Corporate Receptionist

February 2010 – September 2010

Attended phone calls, concluded the nature of calls and assisted callers to the proper department. Responsible

for typing reports, memos and other correspondence. Accepted and distributed messages and mails to proper

departments and employees. Excellent interpersonal, communication and customer skills. Superb time

management. As part of the Human Resources department, I also assisted in facilitation of orientation for new

incoming employees.

Cariñosa HealthCare, Inc McAllen, TX Office Care Coordinator

February 2005 – August 2009

Handled multifaceted clerical tasks (e.g., data entry, insurance verifications, filing, records management and billing) as the

assistant to the administrator and being the office coordinator. Coordinated travel arrangements, maintained database and ensured

the delivery of premium service to our patients. Quickly became a trusted assistant known for “can do” attitude, flexibility and high

quality work.

Communicated effectively with nurses and doctors to aid in the care of our geriatric patients. Helped coordinate office work

and delegate assignments as needed. Entrusted to manage office in the supervisor’s absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred calls; and prepared official case conference

reports. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume,

accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed

service.

Radio Shack – Alamo, TX Sales Associate

September 2007 – March 2008

Being available for our customers when needed, including evenings, weekends and holidays. Greeting every customer with

enthusiasm and energy. Serving and selling to customers, sometimes to more than one at a time. Cashier and re stocking store,

offering customers cutting edge solutions in a friendly, confident and knowledgeable manner.

Garcia Chiropractic; Rehabilitation Specialist

Dr. Jorge H. Garcia, D.C. – McAllen, TX April 1999 – February 2005

Rehabilitated patients back to their daily functional activities, treatments to include Neuro

re education training for balance issues, therapeutic exercises for strength, flexibility and

coordination issues, therapeutic activities for bed mobility, transfers, and gait training for

walking. Family and client education is a vital part of the team approach to reach the

goals of improving independence. Home exercise programs are designed to promote

maintenance of gains.

McAllen Neurosurgical Center, P.A.; Medical Assistant / Rehab

Tech

Dr. Humberto Tijerina, M.D. November 1998 – April 1999

Common tasks include taking medical histories and recording vital signs, explaining treatment procedures to patients,

preparing patients for examinations, and assisting physicians during examinations. Also instructed patients about medications

and special diets, prepare and administer medications as directed by a physician, authorize drug refills as directed, telephone

prescriptions to a pharmacy, remove sutures, and change dressings. Also assisted the Physical Therapist with therapeutic

modalities.

** References Upon Request **

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