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Administrative Assistant Customer Service

Location:
Cleveland, OH, 44104
Salary:
$10.00/hour
Posted:
August 04, 2013

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Resume:

Diana L. Betha

**** ****** ****** **** **. Dr. (Up), Cleveland, Ohio 44104

216-***-**** ~ ********@*****.***

Career Summary

Administrative Assistant with computer skills in Word, Access, Excel,

Outlook and Publisher, scheduling appointments and meetings, accounts

receivables for security, advertisers, and membership renewals; plus,

extensive customer service as rental consultant and receptionist. Attention

to detail and multi-tasking with the ability to work effectively with

minimal supervision.

Work History

Classco Realty Corp., Cleveland, Ohio

Mid-November 2011 to Mid-December 2011

Administrative Office Assistant Supervisor: Brittany Lyons

Receptionist - answering phone, transferring calls and greeting visitors

Filing, mailing and faxing documents

Data Entry on specialized rental computer program for tenants' rents, etc.

Area Temps, Lakewood, Ohio

April 2009 to June 2009

General Office Clerk/Receptionist/Administrative Assistant Supervisor:

April Derenburger

Various office assignments as a temporary employee

Shaker Square Area Development Corp. (SHAD - non-profit org.), Cleveland,

Ohio January 1989 to January 2009 Administrative

Assistant/Office Support Staff Supervisor: Jalene Pardon, Fiscal/Office

Manager (starting from Jan. 2006)

Receptionist for SHAD & Greater Shaker Square Dev. Corp. management office,

answering 4-line phone for a staff of 6

Monthly & quarterly billing for Accounts Receivables in Excel for

neighborhood security clients and community newspaper

advertisers

Managed daily The Rental Connection Program (a free rental information

service) for the Shaker Square area on Access computer

database, by mail and delivered Apartment Hunter's Guides to rental

consultants

Maintained SHAD membership renewals weekly and sent thank letters using MS

Word mail merge

Coordinated with Executive Director to schedule committee meetings and

occasionally arranged lunches for meetings

Scheduled office tenants using our conference room and cleaned conference

room after each meeting

Assisted staff with mass mailings for events and advertising packets

General office duties included filing & faxing documents, using postage

meter, kept inventory of office supplies to be ordered and responsible for

general maintenance of copy and fax machines.

Kelly Girls/Services, Cleveland, Ohio

December 1987

to January 1989 Word Processing Secretary

Various office short and long term assignments a temporary employee at

Republic Steel, National City Bank, General Electric, and

Ameritech

Education and Training

Dyke College, Cleveland, Ohio

Course Study: Word Processing computer

courses

Cuyahoga Community College, Cleveland, Ohio

Major: Office Administration

Continuing Education - Completed courses in Access 2003 & Excel 2003,

Workplace Success Skills for Administrative Assistants (7 hour class), On-

Line (12 classes each) in Computer Skills for the Workplace, Administrative

Assistant Fundamentals I & II offered by Cuyahoga Community Corporate

College and Exceptional Assistant offered by Park University (7 hour

class). Completed computer class in PowerPoint. Other skills: Scanning,

10-key adding machine

Currently enrolled in Job training program as an Office Assistant learning

data entry & payroll provided by NCBA, Cleveland, OH



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