Customer Service Supervisor

Troy Weekes Jr.

** **** ***** ****** #*-Q New York, NY 10029 * 917-***-**** * ************@*****.***

EDUCATION

College of Staten Island, City University of New York Staten Island, NY

Bachelor of Arts – Dramatic Arts, expected June 2015

● Minor concentration in Hospitality Management

● Overall GPA 3.4 / Major GPA 3.2

HONORS AND AWARDS

● Recipient, Jeannette K. Watson Fellowship, 2012-Present

● Steam Scholarship 2011-2012

WORK EXPERIENCE

Strategies for Success - College of Staten Island New York, NY

Assistant Site Coordinator / Education Seminar Facilitator 02/2012- 06/2013

● Supervise group of mentors at two inner city school locations

● Assign students with mentor and assigned educational activities

● Lead weekly educational seminar with young men 6th to 8th grade

● Conduct weekly training sessions with mentors

The Education Department – The Studio Museum (Non-Profit) New York, NY

Education Intern (Watson Fellowship) 6/2012 – 8/2012

● Developed family, youth, and community programs for the 2012 summer

● Researched artists and artworks featured in “Caribbean: Crossroads of the World” exhibition

● Developed art-making workshop ideas for group tour program

● Led workshops and tours of museum facilities

Tory Burch Carteret, NJ

Operations Supervisor 08/2011 – 06/2012

● Supervised the function and working of all warehouse workers

● Managed inventory monitoring cycle counts and conduct audits of same to validate results

● Delegated and assign tasks and targets and evaluate the working of staff

● Supervised proper shift allocations and ensure efficiency of all warehouse staff

● Maintained the proper functioning of all warehouse tools and equipment

DoubleTree by Hilton Hotel & Suites Jersey City Jersey City, NJ

Guest Service Agent Supervisor 2/2009-08/2011

● Supervised Front Desk Staff, coordinated breaks and schedules, and monitored attendance

● Assisted with management to apply the credit policy and guest billing policy

● Understood and communicate promotions and enhancements effectively with colleagues and guests

● Built rapport with VIP's, distinguished visitors; escort guests to rooms

● Offered to handle special arrangements during guest stay; coordinate future visits

● Maintained database of guest preferences, habits, special dates

● Actively participate in training and continuing education related to the Front Desk

Troy Weekes Page 2

Colgan Airlines Newark, NJ

Flight Attendant 08/2007 – 2/2009

● Greeted passengers, verified tickets and directed passengers to assigned seats

● Interacted with passengers in a friendly and positive tone of voice at all times

● Assisted passengers with storing carry-on luggage in overhead, garment or under-seat storage

● Ensured safety compliance with size limitations contained in carry-on baggage

● Executed cabin emergency procedures as directed by pilot in command

● Explained use of safety equipment and administered first aid as set forth in manual when needed

Rockefeller Center Top of the Rock New York, NY

Operations Supervisor 07/2005 –08 /2007

● Managed staff in designated areas

● Assigned duties to staff, coordinated break schedules, and monitored attendance

● Facilitated tours and trainings for new employees

● Ensured customer service satisfaction and aesthetic standards were met by staff through on-site training

● Managed several interdepartmental vendors in operations, retail, sales and marketing

● Researched and obtained information regarding NYC attractions, travel, and history to enlighten

tourists/visitors

VOLUNTEER EXPERIENCE

Volunteers of America New York, NY

Family Monitor 4/2009 – 1/2011

● Greeted all visitors and assist them with directory or announce their arrival to staff or residents

● Ensured that all residents sign in and out

● Handled or assist in crisis intervention

● Monitored emergency alarm systems

SKILLS

● Operating Systems: Proficiency in Microsoft Windows 95 & 98

● Software: Competent in Microsoft Windows 95, 98, Me 2000

● Facilitation, conducting training, and public speaking

● Software: Novell GroupWise Email, MS Word/Excel/PowerPoint/Publisher/Outlook.

● Professional Skills: Excellent communication skills, formal and / or impromptu presentations, type 50

wpm & 11,000 keystrokes, and problem-solving skills within a general work environment.

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