Sales Customer Service

John E Walker

Cell: 770-***-**** : j **********@*****.***

Manager

Results-focused management professional offering 22 years of progressive leadership experience. Transforms

high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and

operational success.

Skill Highlights

Small business development Human resources

Project management Budgeting expertise

Leadership/communication skills Negotiations expert

Product line expansion Employee relations

Business operations organization Self-motivated

Customer-oriented

Product line expansion

Core Accomplishments

Staff Development:

Launched well-received program of professional development.

Initiated sales development course for member of sales team

Mentored and coached employees resulting in a 6% increase in productivity.

Insured all technical staff received annual training on all new product lines.

Operations Management:

Owned and managed a start up rental business as well as developed a district of six (6) rental centers with profits

ranging from 8% to 17% each year.

Handled all functions related to to a start up rental operation to include banking, equipment financing, staff

training and customer satisfaction for all rentals.

Professional Experience

Sales Manager/GM

January 2010 to December 2012

Lashley Tractor Sales

Spearheaded winter repair program, resulting in a 25% increase in revenue during the winter months.

Calculated, prepared, and issued bills, invoices, and account statements according to established procedure.

Accountable for dealership sales in parts,equipment and service including overall customer satisfaction.

Created new revenue streams through monthly budget goal each department.

Generated new business by developing a trade in program which would increase new equipment sales.

Developed a new warranty management program to reimburse company with thousands of dollars.

Managed team of 20 professionals to include sales staff, inside parts sales, and service and repair facility.

Strengthened company's business by leading implementation of a winter repair program to increase sales in the

slow season.

Managing Owner

February 2000 to December 2009

Snellville Rental Center

Owner of a equipment rental business serving all metro Atlanta.

Responsible for accounts payable, accounts receivable, and revenue generated by equipment sales and rental.

Purchased equipment assets which would be for rental profit.

Accountable for developing a sales plan in metro Atlanta including overall customer satisfaction.

Created new revenue streams through new products to reach different customer base to increase sales.

Captured 15% market share with new product quickly brought to market.

Managed team of seven(7) of professionals.

District Manager

April 1984 to February 2000

Taylor Rental Center

Accountable for the successful and profitable operation of multi company-owned rental centers through

development of a well-defined market area.

Accountable for rental invoices including high standard for overall customer satisfaction..

Developed, maintained, and operated rental centers successfully and with profitability.

Executed new sales/market techniques for products as well as developed new customer service technique.

Captured 18% market share with new product quickly brought to market.

Generated new business through pursuing new customer service techniques.

Managed team of 35-40 professionals.

Platoon Leader, Battery Executive Officer, Battalion Training Officer

July 1980 to March 1984

United States Army Captain, Air Defense

Responsible for the training and development of 50-150 soldiers assigned to my command. Responsible for developing

battle plans and the use of this plan with other units within the division.

Education

Bachelor of Science : Economics/Psychology, 1980

North Georgia College and State University

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